1st Choice Heating & Cooling

I was a customer of 1st Choice Heating a Cooling for 10 years or more. They installed a furnace in my prior home and just under 3 years ago installed an a/c unit in my current home. Had great service from them up until my most recent interaction. My a/c unit has a 10 year parts warranty and a 1 year labor warranty. The condenser fan motor went out. The part is 100% covered but the labor is not covered. I was charged $160 for a trip/diagnostics fee, then the quote for labor was just over $900. I was able to negotiate the labor down to $650 which is still extremely high given the repair took less than an hour to complete. Price gouging their customers by including filing fees and processing fees in with the labor fee for repairs where the parts are covered and labor is not. The owner was rude and condescending in his communications through the BBB. Claimed I was the problem since maintenance wasn’t done on my 2 year 10 month old a/c unit. I would not recommend 1st Choice Heating & Cooling.

Outstanding service! First of all, my technician was right on time for the service call, which is much better than some of the other businesses I’ve used in the past.I was thoroughly impressed by his knowledge and efficiency. He quickly pinpointed the problem and sourced the part I needed. I would rate First Choice 6 stars if I could! I definitely recommend to anyone in need of quick, honest service!!

This was the year my old klunker (furnace) decided to stop working. Great,just wonderful. So I picked up the phone and made a call to 1st Choice Heating. They had a technician dispatched faster than I expected. The news was not good,I needed a new furnace. I was quickly put on the schedule and my furnace was in before I knew it. Thanks 1st Choice team you were awesome from the first call to the install!!!

They replaced both my furnace and air conditioner (coil and outside unit), removed and disposed of my old units, installed a whole house humidifier, and cleaned my ductwork. They were very professional and personable, and completed everything but the ductwork cleaning in one day. I wasn't able to be home for the entire project, but they raised and leveled the new air conditioning unit as I requested, and explained the functioning of the wi-fi thermostat before I left, and all the installation areas were clean when I came home. They completed the ductwork cleaning on a different date, and this service was also done very well. My only concerns or "complaints" would be that they used clean rounded stone beneath the air conditioning unit and I'm not convinced that it won't shift or settle over time; and they removed a vent that supplied heat to the basement so now the basement is very cold.

I called for service and appointment was for the next day. Service person showed up on time. The problem was found (bad micro switch) and a zone valve motor/actuator was replaced. The whole process was completed in 30 minutes. They give senior citizens a discount. Yea! I would use them again for other problems or maintenance.

The workers were good. They're our regular, they do our heating and they do our air conditioning. They come and check and they've replaced a furnace. They're very good.

We would use them again in the future.

every thing went smoothly they were in and out in one day. it took them about 6 hrs to remove and install. and the price I was very pleased with it.

I have been using the company for at least 6 years. They are very close to me and quick to respond to any issues. The staff are polite and professional. They wear booties inside the house and always clean up after themselves. They are very protective and respectful of my home.

I am a VERY UNSATISFIED CUSTOMER. Installation was not correct and had to come back and patch it up. Every time seasonal service/maintenance was performed on unit, tech was told unit was too loud and performance was poor. Neighbor had same unit installed by same company and it is effecient and quiet. In Fall of 2013 we had no heat. Circuit board was burned up and blower motor burned up. Replaced under warranty with us having to pay labor. Now summer of 2014 we have no AC. Unit very loud when AC kicks on , unit froze up like an ice cube, and no AC. 1st Choice tells us we need to have the unit pulled and taken to their office for repair and cost could be $750 labor !! They called the distributor and told them they feel we have a defective unit. 1st Choice says they have installed many of these units and have had no problem The distributor, Monroe Equipment in Waukesha will not back them up on this. Therefore 1st Choice says there is nothing they can do. I obviously got a lemon!! Now 1st Choice told ME to contact the manufacturer !!! If you buy a car that is a lemon are you told to go to the manufacturer??? No, the dealer does their job, stands behind their product, and makes it right. 1st Choice Heating and Cooling advertises that they believe in Complete Customer Satisfaction. I AM A VERY UNSATISIED CUSTOMER that paid $3500 for a furnace/AC and it is a lemon and no one will make it right!! I dont feel I should have to pay big bucks to have this lemon fixed. Contacted the manufacturer . Got a response on 7/2/14 from ALLIED AIR Enterprises in South Carolina. They will do NOTHING. I continue to be a VERY UNSATISFIED CUSTOMER of 1ST CHOICE HEATING AND COOLING OF WAUKESHA WI

I don't remember nor the date of service. winter of 2011 or 2012

Brenda provided a prompt reply with good information and options. Very responsive and professional. I went with a different provider that replied just a bit sooner and is more local to my house.

GReat. Very professional. Came same day and got it fixed.

Very prompt, brought all necessary equipment. Very smooth installation. They answered all my questions. Worked around my cats even though one of the men was allergic. Would definitely use their services again.

They did a very good job. I was very pleased with them. The technician that came was very polite and knowledgeable.

they were very professional, performed very well, answered questions. We were very well satisfied!

The receptionist that took my information was very friendly but definitely should be instructed to tell people about the diagnosis charge.

They did a fantastic job. It was a redo of the whole ac system. This guy did a great job. They weren't the most expensive and they weren't the cheapest but for what they did and what I got product wise a Carrier System. It was fantastic. By the way with going with the zone heating my electric dropped in half this year. I would use them again.

We asked to be contacted by this firm after meeting them at the Fall Home Show at State Fair Park. They sent Lynn Wieckowski, Comfort Specialist, to our home in October, 2011. She was nice enough, and when I told her of my concern because my research had told me that a furnace is only as good as the installers, she assured me that and quot;the people who install for our company are of the highest standards and have many years of experienceand quot;. To our misfortune we soon found this to be, well... not correct. The installers arrived in October, 2011, after installing the new Goodman furnace, showing us the information, they packed up and left. I was told by Ms. Wieckowski that their installers and quot;will clean up the area after the installand quot; (it even states this by Gus Gnorski on their phone message when they put your phone call on hold). Wrong, there was dust all over, even on my washer and dryer, plastic shavings all over the floor, the place was a mess. Then few days later I hear a banging when I am doing the laundry. I go downstairs look up at our water pipes and see that the installers have laid both pipes from the furnace on our water lines and each time the washer used water the pipes banged together! Are you kidding I thought, even I know you don't lay one pipe on another!! I called and they sent a service man out the next Friday, all he did was wrap rubber couplings around the vent pipes, and when I asked and quot;should these pipes be resting on my water pipes?and quot;, he told me and quot;everything was fine nowand quot; and left. Well, the very next day, Saturday, the furnace was sputtering, banging and spitting water all over the floor and there was no heat!! I called AGAIN and they sent a different service guy out to fix the problem, he took off the cover of the furnace, removed the cover from blower motor and literally poured out water from it. He told us our installation for the exhaust piping for the furnace was wrong and the wet exhaust was backing up into the furnace because there was incorrect slope, in fact, the slope was wrong on both furnace pipes! He showed us where the old pipe hangers were pulled away from the floor joist and hanging there not being used. They didn't bother to use new hangers or even try to use the old ones! So much for the promise of and quot;experienced installers!!and quot; He propped up the exhaust pipe and told us an installer would need to come out again. When I talked to the scheduler I told the person and quot;I was very nervous about this furnace and it's improper vent installation, could they send someone as soon as possible?and quot; They were unconcerned and it took two weeks to get yet another installer to our house. He rehung both furnace pipes and told us and quot;I guess I will need to get a hold of the other guys and show them how to hang pipesand quot; I said to the installer and quot;that our furnace had, a few days earlier, started to literally moan when the blower started up and even bang and could this be because of the water he just removed from it?and quot; He thought this was something that would stop in a short time, and quot;you know, things wearing inand quot; he said. I told him and quot;it did not do this before this last problemand quot;, he did not seem concerned at all. He left me and my moaning furnace alone in the basement busily sweeping up another mess left behind. I waited to write this report in hopes the noise would stop, one less thing to gripe about, but I guess it's going to take a REALLY long time for our furnace to and quot;wear inand quot;. It still literally moans when the blower starts up and the and quot;bangand quot; at times is quite loud. We're trying to think of them as comforting noises, you know, like the furnace is letting us know it's still doing it's job down there! So, all-in-all, we got to meet a lot of the company's service people, clean our basement up twice, and spend money on a noisy furnace. I am thinking that this furnace will probably not last the amount of years it should, since it ended up filled with water which resulted in it's moaning and banging. So I send my and quot;thanks a lotand quot; to the people at 1st Choice Heating and Cooling and their and quot;experienced installers with the highest of standardsand quot; ????? FOLLOW-UP FROM THIS COMPANY: After reading our review and giving us a call, two people from the company, a service tech and the owner/president of the company, came to our home on March 20, 2012 to inspect the furnace and discuss what had happened. They spoke with my husband and were pleasant and very concerned about our experience, and assured him that this has never happened before. They discussed what had gone wrong and apologised very sincerely. My husband explained the furnace makes the noise when it has been running on a consistent basis, but it had not been running for well over a week due to the warm weather, so he wasn't sure if it would make the noise, and it didn't. The tech inspected everything, tightened the blower motor housing screws and declared all to be fine, but said we should call if any noise starts up again. On March 31st a letter came reiterating the promise of giving us a years extension on our labor warranty and one free furnace tune-up for this coming Fall. The gentlemen who came were very nice and sincerely concerned about our experience and the furnace. Now that the furnace is running consistently again the moaning is still with us but the banging is gone, which is nice. We feel they did all they could while here to help with the furnace, which we truly do appreciate.

They were friendly and courteous and timely. They completed the job in a professional, thorough and efficient manner. Completed installation looks very professional and well finished. New system maintains temperature throughout the house at a more consistent temperature. Sytem installed was 95% efficient 100,000 BTU gas furnace and 3.5 ton air conditioner for 2,600 square foot, 2 level home with finished basement. New multi-stage system installed is quieter than old system. Contract cost was exactly as stated. $7500 was quoted price; I was eligable for $1500 tax credit due to this project, which resulted in a net cost to me of $6000.

The installation of the new air conditioner went smoothly and they took the old one and old parts away. It is working very well and we are enjoying the cool!

The service person was very nice. I have also used 1st Choice for a rental property and their prices seem reasonable. I asked to have a salesperson call me regarding replacement of my 20 yr old furnace. A note was written on my receipt, but no one followed up. That was disappointing.

The job was quick, straight forward and professional. I felt that the price was slightly high but still fair, nothing went wrong with the finish project.

The estimate was in line with other competitors. My overall experience with them was very good. They were very responsive. It was actually the owner that called me and came and looked at it. He was very prompt in returning my call. They were very customer oriented.

First Choice came on the day they promised (a couple hours late), completed the job professionally and cleaned up after themselves. The only glitch was the electrician they hired for the wiring. The electrician had did not properly complete the permit process and I had to call First Choice twice over a few weeks to get the electrician to get the permit so we could close out the job.