Klecker's Heating and A/C Inc

THE WORST EXPERIENCE OF MY LIFE FROM A TECHNICIAN.

We had just purchased a new house and were in the process of remodeling it so no one was living in it yet. We were going there practically every week from December on to make sure that there were no issues with the furnace since we knew it was on its way out. Since the furnace was approx 25 years old, we were planning on replacing it in spring. On January 20, 2014 my husband got there to find the furnace not on and it was about 40 degrees inside. We called Kleckers in a panic and they were able to have a technician out there within a few hours which was great! The technician diagnosed the problem, said it was repaired and was on his way all in approx an hour. We were thrilled. We paid for the services right away and reiterated to the technician that we were going to be replacing the furnace in spring and we would definately be calling them again. The next day, my husband gets out to the house only to find it 40 degrees once again in the house and the furnace not on. We again called Kleckers and told them the furnace was off again. They sent someone out right away again which was great. This time the technician ended up replacing a total of 3 parts (mind you - on a 25 year old furnace). Not once did the technician come talk with my husband or explain what he was doing, what he diagnosed or how much it would be. After the parts were replaced, the furnace kicked in. The technician came up and gave us the bill for another $540.00. We said thank you and he was on his way. About an hour or so after the technician left, the furnace stopped again! My husband tried to troubleshoot a few things before calling them back again and getting another bill. He adjusted the pvc exhaust/intake pipes on the exterior of the house and after about 25 minutes of work, the furnace kicked on and has been running ever since with no problems. I called and spoke with the owner at Kleckers regarding the bill and told him I thought it was a bit much for anyone to want to stick more than $700 into a 25 year old furnace. He agreed with my point but advised us to pay the bill anyways. It was almost as though he would rather argue on the phone than resolve the issue. He told me that when we decide to replace the furnace, which I told him it'd be spring, that they would be able to take the parts out of our furnace that they replaced and re-use them. We since received an estimate from them to replace the furnace for an obscene amount which included the previous service call. Had the technician explained to us how much it was going to cost or had any type of communication with us while he was replacing parts, we would have decided to probably just replace the furnace instead of waiting another 2 months and sticking even more money into a lost cause.

We will definitely have them back, and they are really good about doing service calls for us. They make it a priority to get to you as soon as possible. I would recommend them to others.

They have excellent customer service. They're very prompt. They have nice technicians. They're friendly on the phone. They call before they come. They accommodate your schedule.

Over all execelant

They did this very proficiently. They were prompt in their appearance as well as their concern. They were definitely problem solvers.