Cady Plumbing & Heating

The following bold italicized text is from a letter I sent to Mr. Cady on 11-27-2015. I have been awaiting a response while running the unit through the winter to see if it would increase my homes humidity, at least as well as the previous bypass model. After the unit was installed Mr. Cady indicated that it could be run only in manual mode as there was no access to the outside off the home to connect the outdoor humidity sensor. His employee had been to my homes utility room on two separate occasions so why did he sell me an automatic modelat an inflated price, they couldn't install in an automatic mode? Adrian, I first spoke to you on November 10, 2015 regarding the purchase and installation of a whole house bypass humidifier to replace my 24 year old General 1040 model which your employee, I believe his name was Gary, had checked and repaired once but the “fix” lasted only 2 days. During our call you indicated that you had an Aprilaire unit in stock and that the price would be about $450 installed. Since my online searches found the Model 700 costs around $260 retail and the Model 700M, which I apparently should have had installed because, as I understand, you set up my unit in the manual mode, costs around $230 retail. The bypass version, Model 600M, is less than $150 retail. I felt that your offer of $450 installed for the higher end model was reasonable even though a lower cost unit would have been satisfactory. I was quite surprised when I received your invoice #2656 with a total of $771.77. I do realize that $70 of that amount was for the 10/31/2015 "repair" but the difference between $450 and $700 is $250, over 50% more than you estimated and I agreed to. I appreciate that you did not charge for the additional time it took to complete the installation but your employee had seen the bypass humidifier and the dual furnace setup in my home on a previous visit and might have anticipated a problem beyond his experience. The humidifier is apparently working adequately as the humidity in my home has been about 40% with the manually set control at 7. Through the winter the humidifier kept in house levels between 21% and 30% even when the outside humidity was 60% plus. These values are far less than I was led to believe the new "automatic" unit would achieve and less than the literature indicates. I have not heard anything from Mr. Cady relating to my overcharges, but he did cash my check quickly. I would not recommend that anyone agree to have work done by Cady Plumbing without a signed written estimate. I would suggest using a service such as Angies List and carefully reading the reviews to find a reputable company which honors their estimate and responds to customer concerns.

I had a 2 PM visit scheduled. At 2:45 PM the plumber had not showed up, so I called. He showed up about twenty minutes later. A nice fellow. Fixed two of the toilets. Supposedly fixed a third, but it didn't flush this morning when I tried it for the first time since he "repaired it". He promised to come back today at 7:30 AM with a part (flapper) he needed to repair the fourth. It's 10:45 AM and he still hasn't shown up. I'm unable to reach a human when I call the company, just an answering machine. (Their web ad promises you'll reach a person when you call.) I changed plans both yesterday and today to accommodate the appointments I made. Will never use this company again.

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A sewer pipe in our basement broke. They came to fix it immediately. Replaced 10 plus feet of sewer pipe that was corroded. Excellent work.