The Lock Doc

He is quick. I have used him three or four times.

I found them on Angie's List. They were very professional. They were on time for their appointment. They were very informative about locks. They are very efficient. They did everything in a timely manner. They came within around two hours of calling them. I would use this provider again. They checked all of the locks that were replaced, and made sure everything was working properly, at no extra charge.

We had a few struggles trying to get the correct time. Once we were able to schedule a time, he came out to the house and was very professional. He changed the locks, educated us on why we were having issues with the locks and cut us some keys for the new door key right there on the spot. The price was reasonable and my entire family felt better after the visit. I would use him again. I would recommend him. I even called that morning and he was able to get this resolved for me the same day. I don't know if I could have had a better experience. Thanks

Very knowledgeable, great advice and quick service. We were very pleased with his professionalism and overall service

Bill was quick, professional, friendly, very experienced, explained the issues and the options as well as his opinions. The job was finished much sooner than expected and for less than I thought. He was obviously concerned about his bill to me, as he stated a standard service fee was $75, but he did more than expected. He was able to have what he thought was a non repairable part repaired. He also came back the same day with it when he said it would possibly be 4 weeks. He spend about 3 hours on my job and was justifying the extra charge to me. I felt that if he felt $115 for this job was fair for him that it showed how professional, experienced and fair his really is.

They came out the same day that I called and did all the work onsite. They completed by evening. They offered some good advice on other things to do but did not push. They answered all my questions very well. I was very satisfied with the quality of the locks.

I recently bought a condo and wanted my locks changed for security reasons; my mailbox lock was also broken and needed to be fixed. Bill was able to replace 4 locks in less than 2 hours - and on the same day that I called. He also gave me a small can of WD40 - free of charge! - to keep my locks in good working condition. He was extremely knowledgeable, helpful and professional.

He was on time and very professional. I love the locks. They have the codes entrances so no keys.

excellent on the phone. able to come over same day. very complete and thorough. had one minor problem with a lock, called, and he came over same day and fixed it.

Bill came promptly when called and not only installed our new lock but re-keyed all our other locks to the same key. He adjusted the locks so they all open smoothly and easily now with their new keys. He is experienced, knowledgeable and highly professional. Lock Doc gets A+++ ratings from us!

Bill provided prompt, professional service. In addition to re-keying, he made some improvements so my deadbolt works more effectively and provided useful information about building security. I was very pleased with the service received.

I called Bill on Monday, and he was able to come by later the same day to look over what I needed done and give me a quote. Even with a huge job, he made it here two days later and got the entire job done before leaving. Several doors that used to stick now swing freely, all the locks work beautifully, and I feel confident in the system as a whole. I really appreciated that Bill took the time to explain to me why he needed to do some of the things he suggested and, when I asked, how the different parts of the locks worked. He did a number of small things to make the doors work better at no charge and threw in a couple of parts that he had spare. I got the feeling that he could have charged a lot more for the job than he did. I didn't grade the price because I didn't get other quotes. When I contacted Bill, I was happy enough with the communication that I didn't call anyone else. Finally, he gave me the key codes for all of the keys so I could get them cut by another locksmith if I needed to. I don't plan to, though - after the service I've gotten, I don't plan to go to anyone else as long as Bill is available.

Bill responded quickly to my request for services - we communicated via email and phone. He clearly explained the costs involved. I closed on a new home in the morning and he was able to arrive in the afternoon to address the locks and garage door opener. Prior to beginning the work, he took the time to explain potential options and the rationale for using them. I accepted his suggestion to change the door handles from knobs to levers and am very glad I did! This is something I wouldn't have thought of and I'm grateful he made the suggestion. Bill also re-aligned the deadbolt plates and the locks just glide into place! He easily re-coded my garage door; he had purchased a universal remote because I had misplaced my 2nd device. Luckily, I found the missing garage door opener, and Bill calmly stated he'd return the universal he had purchased. Bill was efficient and professional throughout process. I highly recommend his services, and am grateful to know I have found a reliable locksmith!

Bill arrived on time and was very professional I was in the middle of moving while he worked, he wasted no time going to work and but prior to starting took time to explain to me what options were safer and why - I learned a lot from him and thank him for his advice. For example, I have and iron storm door that opened with keys on both sides of the lock and assumed it was better because it would be harder to pick. Bill said that he would installed if I wanted them but went on to explain that statistically in the last 30 years such locks haven't demonstrated reduced burglaries or better safety. He said if I needed to flee the house (like in a fire) that could actually work against my favor. He also said he wouldn't install those locks in his own house - that was enough for me. I was ready to change all the outside locks and he said there was no need - he re-keyed everything and saved me money - he made sticky doors close with ease and even made my kitchen entry door safer by fixing a bad existing installation. All the locks to my house now open with the same key - that is really nice

Overall the process went very well. He showed up on time and went to work after explaining what we wanted done. Suggested adding deadbolts to two doors leading into our garage, which we had him install. He adjusted a dead bolt that was difficult to close on one door. He worked around the movers who were still unloading our things while he was there.

It went really well. It was nice to deal with the owner/operator. He was very flexible with scheduling, and he thought it was a good value for what he did.

We had a very good experience. It was terrific. He was on time. He did when he said he would do. He was extremely personable and helpful with information. He was all around terrific.

Please see above...overall, this was a very positive experience from a customer standpoint. He was here on time, accomplished the work with little inturruption to myself, charged appropriately, and explained the issues in detail.

They went above and beyond, which I really appreciate. The customer service was great, and they gave me some very helpful suggestions.

Great. He was on time and walked us through all of our options. He also took the time to show us small repairs we could make on our own to some of the door handles. He worked quickly and we are very happy with the results.

The job went extremely well over all. Scheduling was easy, Bill was on time (early in fact), and he provided advice on the best solutions for each door, and attention was given to matching the finish of the hardware to complement our 100 year old house. Most importantly we received high quality work from someone we can trust.

Bill arrived on time and did a fine job. More importantly, I trust him. He did some work for me several years ago and I was delighted to have him come back to secure my home. You will not find a more trustworthy locksmith in Madison.

great! It is an older house with old locks and doors. He suggested a fix for the deadbolt locks not matching with the latches. He was professional, affordable and VERY knowledgeable.

Bill gave me the rekeying estimate over the phone and came out the same day at the time of our choosing. He was prompt, professional, and was conscientious of having our small kids around. He ended up showing me, and explaining to me, minor to major problems with all 3 doors (jambs, deadbolts, strike plates and handles). Some of these I knew about, others I didn't, so his diagnoses were a big value-add. Our front door previously stuck badly, and was difficult to lock/unlock, and I thought I'd have to chisel/shim under the hinges to perform a "good enough" fix. Instead Bill found the installation problem with the handle, a missing part, and fixed the strike plates. Now the door works just fine, and that alone was worth the charge for the entire visit. Bill left no mess, worked quickly, and made several keys on the spot. I emphatically recommend him.

I recently bought a home, and on the day of closing, I called The Lock Doc to set up an appointment to have the locks changed. To my surprise, he said he would be available in 90 minutes. He answered my questions over the phone in a manner that was very patient, courteous, and clear. When he arrived at my new home (on time, despite terrible weather), he was equally professional. He explained my options about choosing locks and brands, and detailed exactly what everything would cost. Once he got to work, he was both quick and thorough. He offered to remove his shoes, and even brought his own dustpan and broom! If it weren't for the terrific work he did, I wouldn't even have known he'd been there. When he finished, we went through the bill together. The itemized charges were exactly what we had agreed upon in advance. (house call: $45; new deadbolt: $75; plus re-keying and other charges) He accepted cash, check, and credit cards. A positive experience from start to finish! I would recommend the Lock Doc to anyone.