Olson Toon is a full service Design-Build Landscape Company, Landscape Maintenance, Landscape Irrigation, Concrete flatwork, Pool installation and Pool Service company.
Business highlights
27 years of trusted experience
Services we offer
Landscaping including retaining wall, plants & planting beds, patios & walkways, water features, mowing, aeration, de-thatching, pruning, spring and fall clean up, snow plowing, snow removal (hauling), sidewalk, driveway salting, lawn care including lawn fertilization, weed control, ornamental tree and shrub care, insect control, mole control, disease diagnosis & lawn renovation.
We moved into our house on March 1, 2015. We decided to add onto the Tim O'Brian/Olson Toon patio that was provided. From the beginning, it was very difficult to get in touch with them, let alone set a schedule for the work. The work was completed and it looked fine initially. 2 years in, the stairs in the patio are sinking deeply into the ground, damaging the patio and producing a deadly slant to the stairs. I have a 75 year old Mother and a son who has a terminal brain tumor and can't navigate the stairs safely. I asked Olson Toon to come out and they said, 'yeah that looks bad', but offered no repair options, just walked away. This company had been a disaster to work with from the beginning and now doesn't stand behind their work or provide solutions to the crappy job they did. We couldn't be more disgusted with this company.
We hired Olson and Toon to do general lawn maintenance and tree trimming last year. They followed through with lawn maintenance but failed, even after repeat phone calls, to follow through on any tree trimming. We ended up utilizing a different company. Despite our one negative experience, we reached out to their design team to discuss a full backyard remodel and pool. Paul was clear when we met in late summer that he wouldn't be able to get started on a design until "late fall." We said no problem, and thanked him for his transparency. We reached out in December, and received no update. Reached out again March and he said "I had hoped to make more progress on my design list this winter than I did." He gave no estimated timeline on when he could provide a next update and essentially told us to find someone else. We did. Highly recommend Ageless Concrete - Aaron was in constant communication, provided clear timelines, and was able to work with us on scheduling pool installation, patio, and landscaping.
Description of Work: Poor communication and follow through
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Weijia Z.
07/2021
3.0
concrete repair
 + -1 more
We hired Olson for the last 7 seasons for the annual landscape maintenance. They were good in the first a few years. In recent years, they are getting really sloppy, e.g., started late in the season, skipped some tasks, poor quality of the work, etc. In season 2020, we renewed a two-year contract (in order to avoid the price increase). This year, they forgot to come. When I emailed them in May, they provided no response; when I called them, they said the individual managed contract left company. At any rate, they are getting sloppy and lack of responsibilities. So, we switch to a different service provider.
Description of Work: Annual landscape maintenance
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$1,400
brian K.
09/2016
5.0
landscaping
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Robert K.
09/2015
5.0
landscaping
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$3,500
Robert K.
08/2015
5.0
landscaping, lawn service
 + 0 more
We started on the "wrong foot" with Olson-Toon but the owners Steve and Al quickly resolved any issues we had. They are very conscientious about their work and are aimed at pleasing the costumer. They did a great job for us. Our final product was what we wanted. The landscaping they did looks great. Thank You Olson-Toon you were great to work with.
Description of Work: Landscape services. Remove old planting beds and replaced with some new plants.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Olson Toon Landscaping Inc
Dear [member name removed]: OT has been fortunate to be able to work with thousands of satisfied customers every year. However, we are still human and there have been mishaps and mistakes on our end along the way. Olson Toon clearly makes a mistake and will happily offer a resolution to your concerns and more importantly apologize for out mistake on timing of arrival. We Do strive for perfection, however a tough goal. We did reach out prior to your negative posts and immediately apologized, and offered a resolution without a response from your end. The job was complete with positive implications, but clearly there are some easily resolvable tweaks that we have offered to take care of. Our policy to work with you on your concerns has not changed, though we prefer to work with customers through direct contact rather than through community discussion. Again, we apologize and we are happy to fix the easily resolvable concerns that you have. If you are interested, please reach us directly through our office number or through email.
Alisa J.
05/2015
5.0
landscaping, lawn service
 + 0 more
I am very pleased with the services overall and the yard looks great. I would definitely recommend them based on their quality services, professionalism and cost. They came to the house the same week I contacted them to give a nicely itemized quote for all the different services available. We had two additional landscape companies give up quotes and Toons Landscaping was the most competitive quote. Brooks, our contact person, was prompt, personable and professional. The landscape team came the next day on time and did a great job on the spring clean up and mulching. They were very knowledgeable about the different perennials and shrubs and how to prune and clean them up for the spring. The yard looks great and I am looking forward to having them come back to do our fall clean up as well as our spring clean up next year.
Description of Work: Spring clean up and mulching.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Olson Toon Landscaping Inc
(removed member name) - We are thrilled that you are pleased with the way your yard looks after your Spring Clean-Up and Mulching. Please reach out if you are in need of anything else, we would be more than happy to help you! The OT Team
Cynthia K.
04/2015
1.0
concrete repair, landscaping, lawn service, lawn treatment, irrigation systems
 + 3 more
As we enter into Spring, I am once again in utter awe of the failure by this company. We inherited them through a contract with our new home builder. We have two trees on our property. The main tree was clearly hit by the Bobcat and has an enormous crack in the tree trunk. Last spring I think we'd be stretching to say that 10 branches had leaves on them. Yes, it was pointed out to them and no, they didn't care. Last Spring, the front shrubs planted by Olson Toon didn't survive the winter. In all fairness, I know it was a rough winter. The shrubs were still covered by the builder warranty and Olson Toon was once again, contracted to come out and replace them over the summer. As of this Spring, they are, once again, DEAD. Our home didn't pass city inspection for the grading work that was performed by Olson Toon. Olson Toon was contracted back to fix the grading. The pitch they created (originally) off of the house was about 3 inches high and about 4 inches past the foundation. When we saw the workers were packing up for the day, we contacted the builder. We had photographs of our entire back yard FLOODING, including the area immediately surrounding the foundation. Olson Toon came back, used a bobcat to replace the dirt they'd removed from the yard earlier in the season, and in doing so, tore up our yard AGAIN. Most landscapers would take care not to create more damage and place press board over the established grass for the Bobcat to drive across, not Olson Toon. We'd spent numerous hours and hundreds of dollars trying to get our lawn into decent enough shape to call it a lawn, only to have them do this. When Olson Toon concluded their work, they left ruts in the yard from the Bobcat. And you can probably guess - we had to fill and repair at our expense. As for the lawn.... you would have been hard pressed to find a blade of grass among the yard full of weeds. They didn't set up any kind of irrigation system prior to us moving into the home (middle of May 2014). Again, we have invested countless weekends and hundreds of dollars in seed, weed killer and good old fashioned manual "pulling". Since this is the landscaping portion of the company, I won't get into the cracked concrete or how they ran out of concrete during a pour and determined what they'd done was "good enough". In our experience, Olson Toon's idea of follow up to complaints is doing a drive by. The only time we were contacted by anyone at the company was during the grading issues, they were accompanied by our builder, and I suspect is only due to the city failing the work. Working from home I was able to witness their utter lack of professionalism and disregard for property. We ultimately told the builder that Olson Toon was NEVER to step foot on our property. We are the kind of people that know it's easy to complain about things that go wrong. We're also the kind of people to leave positive review(s) when something is done right. I'd like to say there was something positive that could be said about any portion of the Olson Toon experience. There is not. RUN AWAY!
Description of Work: Grading, planting two trees on a new construction lot, planting shrubs, seeding the lawn and concrete work.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1
Response from Olson Toon Landscaping Inc
Cynthia, we are very sorry that you feel this way and we wish that you would have touched base with us with any continued issues. Olson Toon truly values the opinions of our customers because we understand how important word of mouth is. We do little advertising because our customer satisfaction rate is very high, and a large majority of our customers come to us through client referrals. We have hundreds of satisfied customers over the years, and a lot of those customers are with your builder. This is largely due to the fact that when we know about customers concerns, we always continue to work with them until the issue is resolved. Our extended warranty provides for our customers, even when the fault was not ours. We have a dedicated warranty crew that handles any problems that surface and are brought to our attention. However, if we are not aware of the problem, we will not be able to address the customers concerns. Again, we are sorry that you feel this way, [Member name], and we would be happy to discuss and work through your specific concerns. Please reach out to us at (608) 827-9401 or email us at info@olsontoon.com. The OT Team
Dana B.
10/2014
5.0
landscaping
 + -1 more
unknown
Description of Work: Driveway, Patio, Sidewalk |Great Service! Not always prompt on returning phone calls. Will definitely use them again on another project.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chad L.
06/2014
2.0
landscaping
 + -1 more
I called, spoke with someone about a landscape design. I left my number and never got a call back or a follow up.
Description of Work: No response from them
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Heather L.
03/2014
5.0
lawn treatment
 + -1 more
I have had them come in the spring, summer, and fall and they have always done a good job. They have done this for the last two years.
Description of Work: They have done lawn treatment for me.
Rating Category
Rating out of 5
Yes, I recommend this pro
Grant H.
01/2014
1.0
landscaping, hardscaping, lawn treatment
 + 1 more
2001 when the company was Olsen Wills. They seeded and sodded our home which was new construction. They did a poor job of it. Company also built retaining wall which was poorly constructed. Paid another another contractor $2500 to repair retaining wall in 2013.
Description of Work: .
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,000
Brett B.
11/2013
4.0
landscaping, lawn treatment
 + 0 more
Olson Toon (formerly Olson Wills - and quot;OTand quot;) did the original landscaping on our house while it was under construction six years ago. The landscape architect was very easy to work with, they did a great job on planning our yard, and we received lots of compliments on their landscaping work. OT also seeded our lawn and that turned out much less well, at least initially. Before much of the grass seed had sprouted, we got a big storm that washed out a lot of the grass seed in my yard, OT confirmed they would reseed without further charge to us, but then it took several weeks (in the crucial autumn growing season, too) to get them to come out and do the re-seeding. It seemed that a lot of what sprouted that fall was vegetation other than grass. The following spring, the seeded portion of my yard was a mass of weeds - at least 40% clover, less than half actual grass. I called to OT to complain about it and was referred to the owner's son, who I believe was named Steve or Scott Olson. He promised he'd come out to look at the yard, but after multiple weeks and multiple telephone calls from me, he never got around to it. I had to complain rather loudly to the receptionist that my yard was looking awful and I was going to start telling people that Olson Wills had seeded it with weeds before I finally got a call back from young Mr. Olson. He came out to my yard, met with me, and agreed that it was bad and told me he would send out his weed control specialist and recommended that I sign up for OT's regular lawn fertilizing and weed control service. No one came out again for weeks and I left repeated messages, finally leaving a message that I was going to complain to Olson's dad and file a BBB complaint if he didn't get something done. Mid-July, over two months after I had initially contacted OT about the weeds, someone finally came out to spray the weeds and apply an herbicidal fertilizer. I had low expectations. Surprisingly, within a few days I saw lots of dying clover and weeds in my yard. After about 20 days, almost all of the weeds in my yard were not only dead but being replaced by grass. Within six weeks, I had a very full yard of grass almost entirely free of weeds - I could not believe how effective their treatment had been. We signed on for OT's full-service lawn treatment program that we've continued to the present and up until the summer of 2013, had a nicer, thicker lawn free of weeds than almost anyone else in the neighborhood, including those who use lawn care services like Weed Man, and I believe OT is less expensive than those services - we are paying about $200 a year for fertilizing and weed control services that includes one spring application, two summer applications, a fall application and spot treatment. There have been a few minor issues since 2008. This past summer, their weed control program has not been as effective as in prior years (I'm not sure if this is an issue with the personnel applying the herbicide or a change in chemicals) and I've had to dig a good 30 or 40 dandilions out of my yard by hand. They once aerated my yard and tried to charge me for it when I had specifically declined the service at the beginning of the year. And one other thing they do that is somewhat annoying is that they do not give any warning about when they are coming. It would be nice to have a few day's notice so that I could do a yard patrol cleaning up after my dog or I could make sure my grass is mowed. I believe one time they came right after I had gotten back from a lengthy vacation followed by rains, had not yet been able to mow my lawn for a while and the grass was probably quite a bit higher than would have been optimal for weed control. This may be part of the reason why I had more weeds during the summer of 2013 than in prior years. However, the really bad service I got from the owner's son is now over half a decade in the past and I can recommend their fertilizing and weed control services. At my old house, I attempted to use products by Scott's and by Menard's for weed control and never had much luck with it. In contrast to my experiences on my old house's lawn, OTand quot;s weed control works and their fertilizer has given me one of the nicest lawns in the neighborhood. My next door neighbor started having a massive weed problem, he asked me what service I use and he then began using OT with excellent results, too. I don't have any recent experience with their landscaping service, but the landscape architect with whom we worked in 2007 was extremely helpful and had excellent ideas. So this is by no means a perfect business, but I recommend them and continue to use them for my lawn service.
Description of Work: Routine fertilizing and weed control. Previously, Olson Toon did our initial landscaping on our new house and seeded the yard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$55
Brian A.
10/2013
1.0
concrete repair, hardscaping
 + 0 more
Never got a call back. No services were performed. If they can't respond to me as a clearly interested potential customer, I can only imagine what kind of response I would get as a paying customer.
Description of Work: They did nothing. I called and left 2 messages expressing an interest in their services. Never got a call back.
Rating Category
Rating out of 5
responsiveness
1.0
Scott V.
09/2013
1.0
hardscaping
 + -1 more
These guys came out and ripped up my lawn to get their equipment to the back yard. That would have been ok if they would have properly repaired the damage... They did not. It has been three years now and the rock wall is worse than ever. I have called repeatedly and am now preparing to take them to small claims court. They refuse to return calls and have not fixed the problem. The price would have been ok if they would have done the job, right in the middle of the bids.
Description of Work: Rock wall repair
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Majid A.
06/2013
2.0
landscaping, hardscaping, lawn service
 + 1 more
They were very friendly on premise while looking over job sight. Personalities aside, their professionalism was lacking. Once they left our home, we never heard back. I called several weeks after initial contact and was promised an estimate. This was one month ago and no estimate arrived. Sent an email for clarification and company was still unresponsive. Phoned, left a message, which has been fully ignored. Real disappointment, since first impressions are everything and Angie's List helped me make the decision to call them. We have a modest home in a beautiful neighborhood. Can't help but wonder if our job just would not make them enough money.
Description of Work: Asked owners for an estimate on a couple different jobs, some regrading, digging plot for garden, adding pavers in front yard.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,000
Ron B.
05/2013
4.0
landscaping, lawn service
 + 0 more
Landscape and Rockwalls went fairly well - Once Mr. Olson set up Job he disappeared, but his crew did a good job without further supervision and they were receptive to changes that my Architect Neighbor offered - and it ended up to be a good job - Rated B or B+ as result of help from my neighbor . However, the second summer the grass seed did not come up at all - I questioned whether they used a good quality seed or gave me something Cheap. THEN came the Rub . . . I could not get Mr. Olson to come out, examine or address the problem. He doesn't let his employees do any call-backs or make decisions that might result in a refund or repair at his expense - so I am left with a bare area where his company seeded. He doesn't respond. My neighbor is a soil scientist - and says this situation is not right - so who am I to believe ? A university professor who is a soil scientist ? Or a businessman who is just too busy to respond to my calls and emails ? Do I have to put in a new lawn myself? The grass growing season is ending. Grade F on response to problems that arise after the money is paid.
Description of Work: Landscaping and rockwall around new walk-out basement door and windows, then shaping lawn drain areas and re-seed lawn.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0
$3,500
Julie G.
05/2013
5.0
landscaping, lawn service
 + 0 more
Olson Toon Landscaping Inc. is wonderful and reliable. They do a good job and you get what they promised. They're very polite and professional.
Description of Work: I used Olson Toon Landscaping Inc. for various jobs on lawn maintenance.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David K.
04/2013
4.0
snow removal
 + -1 more
They were a little later getting the job done, you know they came by very quickly and initially pushed some of the stuff away and came back the next morning and cleared the main drive so that we can get access to the road. It had taken them a couple of days before they cleared the rest of it. Their price was reasonable. They were responsive and we got immediate results and then it took them the next 2 days or so before they get the rest of it done. It was a busy time for them because we had a 20-inch snow and then we had a snow storm afterward but they did a good job.
Description of Work: We had used the services of Olson Tools for snow removal. They cleared the drive way.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Marsi S.
12/2012
5.0
landscaping, hardscaping
 + 0 more
The job went well overall..ours was a smaller job and we waited a bit for them to get started, or fit us in. We were't really in a rush, so it was fine.
Description of Work: Our home had no foundation beds and it was looking pretty bare! Olson Toon came in and got them all done in one day! A small paved landing at the base of our deck was also installed. Considering this was a very small job for a company that does much grander projects, they were very attentive! We are very happy with the end result.. Paul was great at staying in touch throughout the process and was very patient with our many questions!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$3,200
Christopher J.
06/2012
5.0
landscaping
 + -1 more
They are extremely competitively priced. They have great customer serbice and are very responsive. They allow you 30 days to pay and are not pushy. I also
Description of Work: I hired Olson Toon Landscaping to do my landscaping at my home, they are also preparing to build
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Scott V.
05/2012
4.0
landscaping, hardscaping
 + 0 more
I was happy with them. I would have them back. They did the rock wall and made an error. They fixed the error promptly. Even though it was an entire season later when they discovered that it was leaking through, they were out within the day to schedule to fix it. I am really happy with the service. The work is done right. They stand behind the work.
Description of Work: I use them for landscaping. Last year, they built a rock wall for me. This year, they will clear the patio.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Doug P.
02/2012
5.0
landscaping, lawn treatment
 + 0 more
They were outstanding to work with. The on-site workers were friendly and willing to answer questions or make suggestions for small changes. Could always get a hold of our main contact for the project, too. We went through a bidding process for this work and OT was not the cheapest (but very reasonable) and we felt they were the best value by far.
Description of Work: I have used Olson Toon for several years as our landscaper. They did a retaining wall behind my house about 10 years ago and the service and value were great. We continue to use them for fertilizing the lawn and their service is good for that too. The last landscaping project I was involved in was to have Olson Toon re-landscape a church lot - put in rain gardens, enhance drainage and re grading.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Michael P.
11/2011
5.0
landscaping, lawn service
 + 0 more
They sent a 3 man crew with a bobcat with a posthole digger and all necessary supplies and equipment. Tore out the existing mailbox and set, leveled and cemented a mailbox post. They dug trenches from the house with shovels, put together very professional pvc drains in both trenches, filled them in, smoothed the soil, and then seeded the areas with grass seed and covered them with straw. The soil in my yard is pretty rocky, so the total job probably took 3+ hours and it was beginning to get pretty late in the day, but I was impressed that the guys stayed and took the time to do a very thorough and nice looking job.
Description of Work: Buried two PVC drains-a sump pump into a stone catch basin and a downspout to a popup valve in the yard. Also dug and installed a 4x4 post for a mailbox
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$618
Doug P.
01/2011
4.0
lawn service
 + -1 more
I have used them for several years. I am very pleased with them. They do landscaping and lawn maintenance for me. They are very professional and come out when they say they would. They are pleasant to work with. They do what work I have contracted with them to do. They did a great job with the rock wall. They worked with these huge rocks. They come out every year to work on my yard. I spend about $90 on the job. They come out 3-4 times a year for lawn feeding. They have been excellent. I have not looked elsewhere for a better job. Their prices have been reasonable. The employees are not very professional, but the owners certainly are. I will continue to use their services in the future.
Description of Work: I used Olson Wills Landscaping Inc. three months ago for lawn feeding.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Landscaping,
Lawn and Yard Work,
Pavers and Hardscaping,
Lawn Fertilization & Treatment,
Concrete Pouring and Repair,
Pool Sales Construction and Installation,
Decorative Concrete,
Landscaping - Lighting,
Snow Removal,
Pool and Spa Service,
Lawn Irrigation
FAQ
Olson Toon Landscaping Inc is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 AM
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 AM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
Saturday: Closed
Olson Toon Landscaping Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Olson Toon Landscaping Inc does not offer free project estimates.
No, Olson Toon Landscaping Inc does not offer a senior discount.
No, Olson Toon Landscaping Inc does not offer emergency services.
No, Olson Toon Landscaping Inc does not offer warranties.
Olson Toon Landscaping Inc offers the following services: Landscaping including retaining wall, plants & planting beds, patios & walkways, water features, mowing, aeration, de-thatching, pruning, spring and fall clean up, snow plowing, snow removal (hauling), sidewalk, driveway salting, lawn care including lawn fertilization, weed control, ornamental tree and shrub care, insect control, mole control, disease diagnosis & lawn renovation.