Olson Toon Landscaping Inc

We moved into our house on March 1, 2015. We decided to add onto the Tim O'Brian/Olson Toon patio that was provided. From the beginning, it was very difficult to get in touch with them, let alone set a schedule for the work. The work was completed and it looked fine initially. 2 years in, the stairs in the patio are sinking deeply into the ground, damaging the patio and producing a deadly slant to the stairs. I have a 75 year old Mother and a son who has a terminal brain tumor and can't navigate the stairs safely. I asked Olson Toon to come out and they said, 'yeah that looks bad', but offered no repair options, just walked away. This company had been a disaster to work with from the beginning and now doesn't stand behind their work or provide solutions to the crappy job they did. We couldn't be more disgusted with this company.

We hired Olson and Toon to do general lawn maintenance and tree trimming last year. They followed through with lawn maintenance but failed, even after repeat phone calls, to follow through on any tree trimming. We ended up utilizing a different company. Despite our one negative experience, we reached out to their design team to discuss a full backyard remodel and pool. Paul was clear when we met in late summer that he wouldn't be able to get started on a design until "late fall." We said no problem, and thanked him for his transparency. We reached out in December, and received no update. Reached out again March and he said "I had hoped to make more progress on my design list this winter than I did." He gave no estimated timeline on when he could provide a next update and essentially told us to find someone else. We did. Highly recommend Ageless Concrete - Aaron was in constant communication, provided clear timelines, and was able to work with us on scheduling pool installation, patio, and landscaping.

We hired Olson for the last 7 seasons for the annual landscape maintenance. They were good in the first a few years. In recent years, they are getting really sloppy, e.g., started late in the season, skipped some tasks, poor quality of the work, etc. In season 2020, we renewed a two-year contract (in order to avoid the price increase). This year, they forgot to come. When I emailed them in May, they provided no response; when I called them, they said the individual managed contract left company. At any rate, they are getting sloppy and lack of responsibilities. So, we switch to a different service provider.

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We started on the "wrong foot" with Olson-Toon but the owners Steve and Al quickly resolved any issues we had. They are very conscientious about their work and are aimed at pleasing the costumer. They did a great job for us. Our final product was what we wanted. The landscaping they did looks great. Thank You Olson-Toon you were great to work with.

I am very pleased with the services overall and the yard looks great. I would definitely recommend them based on their quality services, professionalism and cost. They came to the house the same week I contacted them to give a nicely itemized quote for all the different services available. We had two additional landscape companies give up quotes and Toons Landscaping was the most competitive quote. Brooks, our contact person, was prompt, personable and professional. The landscape team came the next day on time and did a great job on the spring clean up and mulching. They were very knowledgeable about the different perennials and shrubs and how to prune and clean them up for the spring. The yard looks great and I am looking forward to having them come back to do our fall clean up as well as our spring clean up next year.

As we enter into Spring, I am once again in utter awe of the failure by this company. We inherited them through a contract with our new home builder. We have two trees on our property. The main tree was clearly hit by the Bobcat and has an enormous crack in the tree trunk. Last spring I think we'd be stretching to say that 10 branches had leaves on them. Yes, it was pointed out to them and no, they didn't care. Last Spring, the front shrubs planted by Olson Toon didn't survive the winter. In all fairness, I know it was a rough winter. The shrubs were still covered by the builder warranty and Olson Toon was once again, contracted to come out and replace them over the summer. As of this Spring, they are, once again, DEAD. Our home didn't pass city inspection for the grading work that was performed by Olson Toon. Olson Toon was contracted back to fix the grading. The pitch they created (originally) off of the house was about 3 inches high and about 4 inches past the foundation. When we saw the workers were packing up for the day, we contacted the builder. We had photographs of our entire back yard FLOODING, including the area immediately surrounding the foundation. Olson Toon came back, used a bobcat to replace the dirt they'd removed from the yard earlier in the season, and in doing so, tore up our yard AGAIN. Most landscapers would take care not to create more damage and place press board over the established grass for the Bobcat to drive across, not Olson Toon. We'd spent numerous hours and hundreds of dollars trying to get our lawn into decent enough shape to call it a lawn, only to have them do this. When Olson Toon concluded their work, they left ruts in the yard from the Bobcat. And you can probably guess - we had to fill and repair at our expense. As for the lawn.... you would have been hard pressed to find a blade of grass among the yard full of weeds. They didn't set up any kind of irrigation system prior to us moving into the home (middle of May 2014). Again, we have invested countless weekends and hundreds of dollars in seed, weed killer and good old fashioned manual "pulling". Since this is the landscaping portion of the company, I won't get into the cracked concrete or how they ran out of concrete during a pour and determined what they'd done was "good enough". In our experience, Olson Toon's idea of follow up to complaints is doing a drive by. The only time we were contacted by anyone at the company was during the grading issues, they were accompanied by our builder, and I suspect is only due to the city failing the work. Working from home I was able to witness their utter lack of professionalism and disregard for property. We ultimately told the builder that Olson Toon was NEVER to step foot on our property. We are the kind of people that know it's easy to complain about things that go wrong. We're also the kind of people to leave positive review(s) when something is done right. I'd like to say there was something positive that could be said about any portion of the Olson Toon experience. There is not. RUN AWAY!

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I called, spoke with someone about a landscape design. I left my number and never got a call back or a follow up.

I have had them come in the spring, summer, and fall and they have always done a good job. They have done this for the last two years.

2001 when the company was Olsen Wills. They seeded and sodded our home which was new construction. They did a poor job of it. Company also built retaining wall which was poorly constructed. Paid another another contractor $2500 to repair retaining wall in 2013.

Olson Toon (formerly Olson Wills - and quot;OTand quot;) did the original landscaping on our house while it was under construction six years ago. The landscape architect was very easy to work with, they did a great job on planning our yard, and we received lots of compliments on their landscaping work. OT also seeded our lawn and that turned out much less well, at least initially. Before much of the grass seed had sprouted, we got a big storm that washed out a lot of the grass seed in my yard, OT confirmed they would reseed without further charge to us, but then it took several weeks (in the crucial autumn growing season, too) to get them to come out and do the re-seeding. It seemed that a lot of what sprouted that fall was vegetation other than grass. The following spring, the seeded portion of my yard was a mass of weeds - at least 40% clover, less than half actual grass. I called to OT to complain about it and was referred to the owner's son, who I believe was named Steve or Scott Olson. He promised he'd come out to look at the yard, but after multiple weeks and multiple telephone calls from me, he never got around to it. I had to complain rather loudly to the receptionist that my yard was looking awful and I was going to start telling people that Olson Wills had seeded it with weeds before I finally got a call back from young Mr. Olson. He came out to my yard, met with me, and agreed that it was bad and told me he would send out his weed control specialist and recommended that I sign up for OT's regular lawn fertilizing and weed control service. No one came out again for weeks and I left repeated messages, finally leaving a message that I was going to complain to Olson's dad and file a BBB complaint if he didn't get something done. Mid-July, over two months after I had initially contacted OT about the weeds, someone finally came out to spray the weeds and apply an herbicidal fertilizer. I had low expectations. Surprisingly, within a few days I saw lots of dying clover and weeds in my yard. After about 20 days, almost all of the weeds in my yard were not only dead but being replaced by grass. Within six weeks, I had a very full yard of grass almost entirely free of weeds - I could not believe how effective their treatment had been. We signed on for OT's full-service lawn treatment program that we've continued to the present and up until the summer of 2013, had a nicer, thicker lawn free of weeds than almost anyone else in the neighborhood, including those who use lawn care services like Weed Man, and I believe OT is less expensive than those services - we are paying about $200 a year for fertilizing and weed control services that includes one spring application, two summer applications, a fall application and spot treatment. There have been a few minor issues since 2008. This past summer, their weed control program has not been as effective as in prior years (I'm not sure if this is an issue with the personnel applying the herbicide or a change in chemicals) and I've had to dig a good 30 or 40 dandilions out of my yard by hand. They once aerated my yard and tried to charge me for it when I had specifically declined the service at the beginning of the year. And one other thing they do that is somewhat annoying is that they do not give any warning about when they are coming. It would be nice to have a few day's notice so that I could do a yard patrol cleaning up after my dog or I could make sure my grass is mowed. I believe one time they came right after I had gotten back from a lengthy vacation followed by rains, had not yet been able to mow my lawn for a while and the grass was probably quite a bit higher than would have been optimal for weed control. This may be part of the reason why I had more weeds during the summer of 2013 than in prior years. However, the really bad service I got from the owner's son is now over half a decade in the past and I can recommend their fertilizing and weed control services. At my old house, I attempted to use products by Scott's and by Menard's for weed control and never had much luck with it. In contrast to my experiences on my old house's lawn, OTand quot;s weed control works and their fertilizer has given me one of the nicest lawns in the neighborhood. My next door neighbor started having a massive weed problem, he asked me what service I use and he then began using OT with excellent results, too. I don't have any recent experience with their landscaping service, but the landscape architect with whom we worked in 2007 was extremely helpful and had excellent ideas. So this is by no means a perfect business, but I recommend them and continue to use them for my lawn service.

Never got a call back. No services were performed. If they can't respond to me as a clearly interested potential customer, I can only imagine what kind of response I would get as a paying customer.

These guys came out and ripped up my lawn to get their equipment to the back yard. That would have been ok if they would have properly repaired the damage... They did not. It has been three years now and the rock wall is worse than ever. I have called repeatedly and am now preparing to take them to small claims court. They refuse to return calls and have not fixed the problem. The price would have been ok if they would have done the job, right in the middle of the bids.

They were very friendly on premise while looking over job sight. Personalities aside, their professionalism was lacking. Once they left our home, we never heard back. I called several weeks after initial contact and was promised an estimate. This was one month ago and no estimate arrived. Sent an email for clarification and company was still unresponsive. Phoned, left a message, which has been fully ignored. Real disappointment, since first impressions are everything and Angie's List helped me make the decision to call them. We have a modest home in a beautiful neighborhood. Can't help but wonder if our job just would not make them enough money.

Landscape and Rockwalls went fairly well - Once Mr. Olson set up Job he disappeared, but his crew did a good job without further supervision and they were receptive to changes that my Architect Neighbor offered - and it ended up to be a good job - Rated B or B+ as result of help from my neighbor . However, the second summer the grass seed did not come up at all - I questioned whether they used a good quality seed or gave me something Cheap. THEN came the Rub . . . I could not get Mr. Olson to come out, examine or address the problem. He doesn't let his employees do any call-backs or make decisions that might result in a refund or repair at his expense - so I am left with a bare area where his company seeded. He doesn't respond. My neighbor is a soil scientist - and says this situation is not right - so who am I to believe ? A university professor who is a soil scientist ? Or a businessman who is just too busy to respond to my calls and emails ? Do I have to put in a new lawn myself? The grass growing season is ending. Grade F on response to problems that arise after the money is paid.

Olson Toon Landscaping Inc. is wonderful and reliable. They do a good job and you get what they promised. They're very polite and professional.

They were a little later getting the job done, you know they came by very quickly and initially pushed some of the stuff away and came back the next morning and cleared the main drive so that we can get access to the road. It had taken them a couple of days before they cleared the rest of it. Their price was reasonable. They were responsive and we got immediate results and then it took them the next 2 days or so before they get the rest of it done. It was a busy time for them because we had a 20-inch snow and then we had a snow storm afterward but they did a good job.

The job went well overall..ours was a smaller job and we waited a bit for them to get started, or fit us in. We were't really in a rush, so it was fine.

They are extremely competitively priced. They have great customer serbice and are very responsive. They allow you 30 days to pay and are not pushy. I also

I was happy with them. I would have them back. They did the rock wall and made an error. They fixed the error promptly. Even though it was an entire season later when they discovered that it was leaking through, they were out within the day to schedule to fix it. I am really happy with the service. The work is done right. They stand behind the work.

They were outstanding to work with. The on-site workers were friendly and willing to answer questions or make suggestions for small changes. Could always get a hold of our main contact for the project, too. We went through a bidding process for this work and OT was not the cheapest (but very reasonable) and we felt they were the best value by far.

They sent a 3 man crew with a bobcat with a posthole digger and all necessary supplies and equipment. Tore out the existing mailbox and set, leveled and cemented a mailbox post. They dug trenches from the house with shovels, put together very professional pvc drains in both trenches, filled them in, smoothed the soil, and then seeded the areas with grass seed and covered them with straw. The soil in my yard is pretty rocky, so the total job probably took 3+ hours and it was beginning to get pretty late in the day, but I was impressed that the guys stayed and took the time to do a very thorough and nice looking job.

I have used them for several years. I am very pleased with them. They do landscaping and lawn maintenance for me. They are very professional and come out when they say they would. They are pleasant to work with. They do what work I have contracted with them to do. They did a great job with the rock wall. They worked with these huge rocks. They come out every year to work on my yard. I spend about $90 on the job. They come out 3-4 times a year for lawn feeding. They have been excellent. I have not looked elsewhere for a better job. Their prices have been reasonable. The employees are not very professional, but the owners certainly are. I will continue to use their services in the future.