Knutson Roofing

unknown

I originally planned to replace the roof on my house with a group of friends and family. The weekend we set aside it either poured rain or was 100 degrees so we didn't get a chance to finish. My friend had mentioned he had Knutson work on his roof and was happy. I called and spoke with Josh, who is in charge of the crew. I told him exactly where we were at in the project and he gave me a quote to finish the job. I was out of town when the crew came and spent the better part of a day finishing the roof. My wife was a little unhappy that they wouldn't put the gutters back on but they hadn't agreed to do that so she let it go. But she was surprised when he gave her the bill because it was over $1000 more than he quoted me over the phone. Josh was very short with her and she felt she had no choice but to pay him. I called Josh when I returned home and asked him about the difference between his estimate and what he charged us. He immediately became upset with me and was very rude and unprofessional on the phone. I asked that he refund some of the money and he got angry with me for asking. The kicker in this story is after my experience, the person that recommended Knutson to me found that the roof that Knutson had put on his house leaked and he had a terrible experience getting them to fix the problem.