Belknap Plumbing & Heating & Cooling Co

The service was great.

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They presented themselves very well. We like them. We are using them because they are reliable and they do good quality work. There aren't a lot of local plumbing and heating companies in town so we got a recommendation through our contractor. I think the price was probably reasonable and comparable to what others are charging.

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First of all, this was a job that was partially paid for by the city of Superior, and the part that I was responsible for was to be about $1200.00. They were to come in and put in a sump pump and new back flow valve into my sewer system. the also had to install a waste water line for my washer(this was the part I had to pay for). They did show up on the day they were supposed to and the guys the sent over were people I knew. the guys were great to talk to and worked very hard. it did take them 2 days longer to do than they originally planned on, but some very cold weather forced them to help other people with frozen pipes. I did not have any problems with using my sewer while they were gone, but did have to deal with a torn up basement for 2 days longer than I wanted too. They came back and finished up the job, poured concrete and cleaned up the mess they had made and made sure the sump pump was working as it should. they showed me what they had done when they were done and told me what I needed to know. they only charged me $550.00 dollars for the work they did, which was awesome for me. I would recommend them for a job like this anytime.

They were cheaper than anybody. They were professional and they do a good job. It took them a day to do the job. It was very reasonable. Just one guy came out. It was very favorable. There was no wait time.

They did a really god job. They came out and finished everything in one day and I did not have any problems with them at all. The things they did has been working great and everything has been taken care of. Everything was really good.

I received an estimate for $150-$200 to move a gas line less than 10'. To reduce the cost of labor I chiseled away the concrete, removed the ceiling below and completely prepared the area for a quick install. The plumber showed up and immediately started telling hunting stories and trying to show anyone who would look the pictures on his phone. At one point I had to tell him to get to work. After wandering around for a while he told me he had to go to the van and get a couple tools. I noticed the van drive away, only to return 1 hour and 20 minutes later. Upon his return the plumber looked like he was high. When he got back to work he asked if he could use my tools. I told him he should have his own tools, as that is why he went to the van. He got upset and went for his own tools. He finished moving the line and pressure checked it. I informed him that the test must be done in the presence of a city code official per the requirements of my building permit and he said and quot;it doesn't matterand quot;. When I brought this up to the code office they informed me that Belknap plumbing failed to get a building permit and he had to call them to get them to comply. All in all the experience took 2 and a half hours with the plumber doing only 30 minutes worth of work. We didn't receive a bill for nearly four months and we were disappointed to see the total was nearly $600 (three times the estimated amount). When I called and talked to the owner he agreed it was some sort of mistake and our next statement would reflect the ACTUAL amount due. Two months later I get another bill for $600 which prompted me to call and talk to the owner again. Once again he agreed to send another statement reflecting the $200 maximum quote. Two months later I get another bill for $600. This has been repeating for the last year. I call him, explain myself, he never remembers our previous conversation. I have accused him several times of trying to rip me off and he states and quot;we don't do that hereand quot; I don't believe him. He wants me to have them come back and perform the pressure check in the presence of a code official and THEN we can come to an agreement on how much I should pay. I tell him each time we talk, and quot;I will not let you back in my house until I receive a statement that accurately represents the work done for the price agreed.and quot; he agrees to send a new statement each time only to send me one for $600. It is obvious they are trying to get one over on me. Beware of these guys, they are very unprofessional, and they will try and rip you off.

Did well, and the person that came was very friendly and professional in one.

I had two experiences addressing separate issues with Belknap Plumbing and Heating, The first was the replacement of a leaky air vent which was a fairly simple procedure but because of the complicated plumbing in my three-zone system it took over an hour to purge the trapped air.The second issue was much more serious. I have a Triangle Tube Prestige Solo 110 gas fired boiler. The water out of the tap was 150 degrees. From two sources (my energy audit contact and a Triangle Tube trained plumbing company in Cable, WI) I was told that the temperature was dangerously high and I needed to have a tempering valve. I had Belknap Plumbing do the work as they were recommended by the company in Cable. The job, again because of the complicated plumbing system, consisted of a considerable amount of pipe cutting and soldering. Now my tap water is set at a bit under 120 degrees where it is supposed to be which will save me from a fairly high heating bill. At least I won't have to remind visitors about the possibility of scalding themselves.

I would recommend them. They listened to our call that we thought the price was a little too high and they dropped the price right away and they didn't give us any trouble about it. They were nice. It was top of the line.

Failure to intall rubber cap on toilet drain after installation of new toilet resulted in sewage leak in basement. Sewage on personal clothing stored in basement closet, closet walls and floor. Failure to properly secure shower valve resulted in re-work. Access to rework caused distubance in adjoining bedroom closet. Failure to route shower supply lines in an orgainzed manner resulted in inoperable shut off valve (90 degree ball valve could not be completely closed). Issue remains unresolved as of 3/14/12. Previos shut off valves for sink and toilet were quarter turn ball valves. New shut offs installed by plumber were gated valves which over time become inoperable. Issue remains unresolved as of 3/14/12. Plumber installed non-shielded Fernco fitting on 4 inch cast sewer stack. According to plumbing inspector, rubber fittings used above grade require metal shielding. Also, leak from toilet was thought to have occured from this rubber fitting. In an attempt to stop the leak, the metal hose clamps were re-torqued. Uncertain if manufacturer's recommended torque was exceeded. Eventually, the leak was determined to have been from the failure to install a rubber cap on the toilet drain referenced above. All work performed by a Union Journeyman plumber.

The plumber showed up and poked around. He told me how much it would be, and if I backed out - I'd still owe what I believe was an inflated amount for the trip. Part way in to the repair, the cost went up. For as little labor, materials, and skill that was required - it was an insane amount. $650. More than the cost of the dishwasher itself.

I called about a leaky faucet, a young man came out and took a look at the faucet. He went to his shop to get a new faucet. He came back with the wrong one and had to go back to his shop. When he returned, he kept going down into the basement about three times for no apparent reason. My mother was afraid to ask why. He replaced the faucet and took the old one with him. I had just put a new spray nozzle on it too. I called another plumbing company after this to get an estimate for the same job and they said it would be about $100 to $150 dollars. I feel my mother was overcharged and I have tried to talk to them but they said that's what they charge.