Friendly service. They were able to get someone here the same day. Thomas arrived on time.
Description of Work: Thomas was unable to identify the problem but the problem hasn't occurred again.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Michelle H.
09/2013
1.0
heating & air conditioning/hvac
+ -1 more
VERY DISAPPOINTED ... We called last week and spoke with the manager for 5-10 minutes about our furnace situation. He kindly listened, was very polite and helpful, and arranged an appointment for today (12-3p). By 3:00, no one had showed, which was unfortunate given that we made special arrangements to be here during this time. When we called to check, we learned that our appointment was not even in their system. I would have expected more of an apology. (He said something resembling an apology at the close of our call, that's all.) I explained our disappointment and said I would be willing to have them come a different time if they could commit to being here on the hour (at 9 am) tomorrow when we could rearrange our schedules to be here. Since this would require some messy scheduling on their part, he was unwilling to make it work. I understand that the scheduling was problematic -- but so was their no-show today, especially after the adjustments we had made to be here all of this time. If only a sincere apology would have been offered and a genuine attempt to reschedule to accommodate OUR time, I would have forgiven their mistake. Now, instead, I've decided to never work with them again. I called General HVAC; they'll be here tomorrow at the specific time I requested. Good customer service, people... it's not that hard.
Description of Work: We scheduled appointment for furnace inspection
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Scott T.
08/2013
5.0
heating & air conditioning/hvac
+ -1 more
Great service and competence!
Description of Work: Warranty work
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
matt M.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
They were very good. I grade them an A overall. I have used them previously. I will continue to use them.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Service Specialists Inc is currently rated 4.4 overall out of 5.
No, Service Specialists Inc does not offer free project estimates.
No, Service Specialists Inc does not offer eco-friendly accreditations.
No, Service Specialists Inc does not offer a senior discount.
Yes, Service Specialists Inc offers emergency services.
No, Service Specialists Inc does not offer warranties.
Service Specialists Inc offers the following services: Heating, air condition, refrigeration & ice making.