Main Appliance Service

Great! Would hire again.

they fixed

Just fine ... no complaints

Quick and thorough.

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I was contacted almost immediately by a really nice office staff member, my schedule was accommodated, the technician was super nice and knowledgeable. I couldn't be more pleased, and I would hire them without hesitation.

I called these folks because they were an authorized Electrolux provider. Then I decided I was out of warranty so I started out dealing with them without Electrolux. Josh came out and quickly stepped through troubleshooting to confirm the control panel on my dishwasher had failed. Upon failing to convince me that it should be covered under warranty (he did try), he walked me through the likely costs and invited me to explore the main appliance store for other alternatives. I paid the minimal fee and he was on his way. I later reconsidered the unit's age and called Electrolux. After talking with them, I learned the issue should be covered under warranty. But Electrolux spent some time trying to talk me out of that after doing the numbers. I spoke with Josh again who confirmed it should be under warranty according to their terms. Josh was unavailable so another technician came out to do the phone conversation with Electrolux in front of the unit. After he got through, he did the same routine of convincing the manufacturer, but eventually succeeded. I presumed I'd be paying for this return visit, but these folks considered it all part of sorting through the initial issue. (Win!) They received the replacement control panel, scheduled a visit, and came out and installed it and verified its function. Yep, I paid for that installation since I'm in the parts only period of my warranty. Overall, they treated me more than fairly on time and labor billing and worked to convince both me and the manufacturer that I was looking at a warranty issue -- removing any further cost for me. Great service! Much appreciated.

I am 100% satisfied. I will definitely not hesitate to call Main Appliance Service again.

Washing machine water pump had failed/noisey. They confirmed diagnosis over the phone, and scheduled repair for the next day. The tech arrived early (called first), had part ready, and completed repair in less than an hour. Knowlegable, personable, professional, modern.

Technician was courteous and knowledgeable. He knew right away what the issue was. He had the part on hand to repair. All told he was here for about 30-40 minutes and my dryer is fixed. Cost was minimal and work is guaranteed 90 days.

Josh was 3 hours late due to problems with a previous appointment, but he and his office were good about keeping in touch. He knew what the problem with the frig was, and disassembled the refrigeration unit in the back of the upper unit after I removed all the food. After clearing the ice, he put it back together, I paid, and he left. While reassembling, he noticed the hook-in shelves were going back in crooked, but it was clear he was in a hurry to get done, so he didn't take the time to investigate. The next morning I Investigated, and realized none of the screws in the back cover/shelf support were tight, nor even in the screw holes, as the whole cover was crooked and out of alignment. I removed all the food again and reassembled the cover and shelf support before reloading all the food again. I also cleaned off all the dirty smudges he had left from the day before. Based on other reviews, Josh clearly knows what he's doing. Obviously I caught him on a bad day. However, there is no excuse for poor service.

Purchased Electrolux cooktop for new house construction. At time of purchase, vendor was going out of business but cooktop under warranty. When installed, part was missing. Called Electrolux service. 3 times they scheduled a repair, and 3 times repair service dd not show. By this time, we'd had enough of Electrolux service. We called Electrolux again. 1st CSR argued saying the stove was not under warranty. 2nd CSR flat out lied that she had already scheduled another service repair call. She did have Greenway contact us. Josh was the total professional, and managed thru our frustration. He arranged to have new part delivered. He even came on a Packer Sunday to make the repair. The stove has worked great since. Josh got an additional endorsement when we learned that our W/D supplier had contracted with Greenway as their in-house repair company. We would absolutely do business with him again-can't say the same about Electrolux.

One person came out to diagnose and a different person came for the repair. It took about 20 -30 minutes to diagnose and they ordered a part. A week later it took another 30 minutes for the repair. I was very happy with the company.

It went very well. When I called them, they had a serviceman on the beltline and were able to be at my house within an half hour and had it fixed within 5 minutes. He knew immediately what the problem was and had the part with him.

The repair technician was on-time, professional and quickly took care of the issue. There was no guess work, he knew exactly what he was doing and took care of the problem in about 20-30 minutes. He explained what the issue was and what he did to take care of it to prevent it from happening again. He made to clean up the floor and was very cautious with our wood floors. Overall it was a good experience and I would recommend them again.

Our gas dryer was not generating heat. Josh responded the day of the call, diagnosed the problem and quickly completed the fix. He is very courteous, reasonable in cost, and will definitely be our go to guy for future kitchen and laundry appliance repairs.

Josh is very efficient and professional. Very knowledgable in his job and pleasant to have in my home. I would definitely recommend Greenway to anyone who needs a goods job done at a reasonable price.