Action Plumbing Heating ,and Electric

The service representative called to determine if I already purchased a new fan. I didn’t but gave him the model no QTR110. He arrived about an hour later with QTRE110 which was $ 86.00 more than the previous model. The removal and installation went quickly. He told me I could vacuum the old unit and use it as a backup for my second bathroom.

On Christmas Eve we discovered our water heater leaking over the basement floor. Very few companies were even answering their phones, and Action not only had the best price we were quoted, they were the only one with an on-call technician who could come right out and replace our water heater. (And please note--the price was a couple of hundred less than other places despite the fact that the work was being done on a Saturday AND a holiday!) When it was realized that the wrong size water heater had been brought (our mistake, not Action's), Bryan went right back to get ther right size, and still finished the work in the time he had allotted. The whole process could not have gone more smoothly!

They are my regular plumber. They are always extremely prompt. They are on the pricey side but they do an excellent job of fixing whatever it is that needs fixing. Usually they fix it the first time. With this, it was more difficult.

Josh was very friendly, knowledgeable, and efficient. He checked everything out and all were working properly. He checked the plumbing in the basement and indicated that everything was properly plumbed. He explained a lot about how things work, which was appreciated. Good job! I felt a little foolish, as everything was working properly. He didn't make me feel that way, though.

The work went pretty well. The price was a little bit on the expensive side. The person who came out was pretty good and efficient at his job. I think I would use them again in the future.

I called Action Plumbing to get an estimate on a new water heater and water softener. Andy, who gave me a quote, was very nice and not at all patronizing. In talking to me more, Andy thought that we may not need a new water softener; that maybe we just need it reset. I scheduled the appointment for a new water heater for 8:30 am. Pat called me at 8:15 am and said that he would be there in 15 minutes and he was. He entered our home with booties over his work boots. After he installed the water heater, he explained how he installed it and that he checked for gas leaks. He said that he double checks for gas leaks and takes this very seriously since the unfortunate incident in Sun Prairie. He also checked the hardness of our water and said that we didn't need a new water softener. Pat was very nice, he didn't seem rushed, and he answered all my questions. He explained in detail how he installed the water heater and showed me the components of our new water heater.

They are great. I've been using them for 5 years for everything and they are terrific. I highly recommend them.

All went well. He did a very professional job and did not try to push any extra work on us.

They were truly exceptional, and I absolutely loved them. Their prices were great. They were one of the best companies I worked with. They continue to send me lots of material with specials and stuff. They had a real nice brochure. They do a million things; they do everything including plumbing and HVAC. They did excellent work for me.

When I explained to the HVAC person that the dishwasher repairman suggested that I might have a problem with too many things on the breaker, or inadequate electrical service for all the demands I had, or a number of other costly potential problems, he laughed and said that none of those expensive things would be the problem, so I was relieved even before he started looking for the problem. And then it turned out to be so simple. He also gave me a good referral for a reliable appliance repair person in the future.

Overall they’ve been great. They get someone out quickly. Those guys that have been out are thorough professionals. They seemed to know what they’re doing and we’re quite happy with them. I will use their services again in the future.

Fast and professional, and he cleaned up everything before he left --even disposed of the old filter.

We were pleased wiith their expedient service, but wish the part would have been available so that we could have paid for just one service call.

Repair from kitchen facet to upstairs bathroom

I've used them twice and I'm very pleased. They are reasonable and very timely. They fixed my problem right away. They were here three weeks ago with one days notice and it was a Saturday. The last time a year ago I needed them too and they were just stunner. The price will never go back to the way it used to be but they are cheaper than other people. The quality seems great. They showed me what they used and the broken one so I'm assuming that it was very good. Their responsiveness was incredible. I called them late in the afternoon the day before and they were here the next morning. They were right on time.

He charged me $125.00 to turn the breaker on. I was very upset. I brought to the owners attention that I was not made aware of any additional cost to the job. The owner of the company spoke with the employee and corrected the issue. He ended up refunding the difference between what I expected to pay and what I was charged. It was very nice to see that the owner stepped up and took responsibilty of the employee. I was very happy and suprised that the owner refunded the difference. I was very impressed that he truely cared about his companies reputation and keeping me as a future customer.

They returned a non itemized quote with one overpriced option for the furnace/ac work and no explanation of what they were selling me. One non-itemized option for the water heater, this didn't even include brand / model, and never bothered to quote the fireplace work after two subsequent requests for a full quote. I thought they would be a nice one stop shop, but my impression is that they're not interested in residential business. I'm going the route of hiring individual contractors for the various aspects of the project. With the furnace alone, I'm managing to spend less and get more through one of the top rated angieslist companies in the area. I'll find a decent plumber and fireplace person next. Jack of all trades = fail. EDIT: Owner did contact me upset about this report. It is clear that I was wrong to say they don't want residential work. They clearly do. To clarify for comparison, the hvac company I'm going with provided a quote with three separate furnace choices from two separate brands with varying efficiencies and four different AC units again from two different brands - varying efficiencies, product paperwork on the recommended solution, information on the energy tax credits associated with the products, information on a focus on energy rebate I had no idea about, itemized warranty, removal, electrical, gas, permits, taxes, and itemized an optional better air filter and an optional humidifier in the quote. The other company can provide a more efficient two stage furnace from a top brand, more efficient AC, humidifier, and an HE air cleaner for same price before the tax credits and FOE rebates than the lower efficiency furnace solutions minus humidifier and air cleaner from action which is not eligible for either the FOE credit or tax rebate. And no, the competitor never saw the quote from action or had any idea what they were bidding against. I do sympathize with the entrepreneur and his desire to run a good business, and must admit that my biggest peeve in the whole transaction is that they completely ignored my requests for a quote on the fireplace. Their ability to do that work was what set them apart and put them at the top of my list for potential contractors. My recommendation would be to spend some time ironing out your sales cycle for HVAC. It's a big investment for homeowners that is on a 15 to 20 year cycle. It's a big decision point for us and we want help understanding the technology options in the current market, and what other additional options we should consider as we make that investment. A single option non-itemized three line quote at higher prices while ignoring one of the pieces of work you were asked to bid just didn't measure up to what the competition was doing.

Very well. Action plumbing always courteous , responsive, keeps job site very clean, carried pieces of old concrete tub out over my wood floors, no dirt or scratches.

I had a good experience and I am happy with them. He was very creative about trying to fix it. He tried to fix the problem without costing me a lot of money. The price was absolutely good. I have used them before and I've always been happy with them. They are very punctual. I will absolutely continue to use them.

My toilet overflowed and kept running, getting into the air ducts and leaking in several places in the basement. I called Action and was told a tech would be out sometime this afternoon. The tech called no more than 15 mins later, and he was at my house about 30 mins after that! COST: The cost I was quoted over the phone was $80 for the first 30 mins, then $25 per 15 mins thereafter (+ parts). I was concerned about the price, but the efficiency of the tech (Josh) made this a very cost-effective trip. The fact that he got here within an hour of my calling Action is well worth the price, and the peace of mind I get from knowing I won't have damage to my furnace is priceless.

They were very courteous and did a great job. They cleaned up the place themselves after the job. I liked their services and will use the same in future.

This was not a simple job, we had removed the original sink cabinet with no problem, but had been trying for weeks to get the old 45º iron pipe elbow off the pipe in the wall with no success. Even liberal applications of penetrating oil and a 3-foot wrench extender weren't enough to break the fitting loose. Home-snaking wasn't opening up the drains either, although we managed to bust a power snake trying. The Man from Action (Trevor) showed up right on time, and was as professional and courteous as we have come to expect from Action Plumbing H&A. The work took about three hours, and he ended up using about a hundred dollars in parts by the time it was all done. He cleaned up after himself, and even did a very smooth job caulking the sink to the wall. The one thing that we wish Action would improve on is giving customers a better estimate (or even any idea) up front how much labor and parts are likely to cost. We've used them in the past, and that's always been an issue. In general, however, we would recommend Action and are very likely to use them again.

My kitchen sink was backed up and we thought it was because of the garbage. We were actually putting the egg shells down the sink and it got clogged. They removed the clog from downstairs of our basement and found that there were sixty egg shells. They found it out very quickly and didn’t stand by and try to figure things out. Then they tested the garbage possum and it was working fine. They were awesome. They were funny and friendly. I would recommend them to others. If I had any other plumbing issues, I would surely call them. They were responsive because they came the same day I called them. It was an emergency when I called them and they came within an hour. They were punctual. They are the only company that I would use in future because we had other plumbers before hand years ago who didn’t know what they were doing and were cheap. But Action Plumbing guys were highly experienced and trained well than other plumbers.

They came out twice. The first time they replaced an electronic sensor, and cleaned everything up. We continued to have problems, so they returned again and moved the ignitor closer to the oilot light. They didn't charge us for the second visit, which we appreciated.

They were quick to respond. I called them in the morning and they were able to come out the same day. They do speedy service. They said they were going to call half an hour before they came which they didn't and they just showed up. I was expecting a call before they came.