Award winning. Since our establishment in 1976, A-1 Quality Steam has been providing award winning service to homeowners and commercial clients in southeastern Wisconsin, insuring that our clients will receive fast friendly service plus the best possible clean ever. A-1 Quality Steams's scrupulous cleaning procedures are proven to be the most thorough in the total care of your carpet and fine furniture. Yet A-1 Quality Steam doesn't charge inflated cost characteristic of comparable quality cleaning companies. Family owned and operated. The owner will be present on each job.
Business highlights
24 years of trusted experience
Emergency Services Offered
Services we offer
Carpet, mattress & upholstery cleaning. Air duct cleaning, allergy relief. Pet odor removal.
Had appointment today 4-26-22 between 12 noon and 1. Nobody ever showed up or called and said they not coming. Took day off work unpaid to have it done before we move on 4-27. Very unprofessional
Description of Work: Sofa and love seat cleaning
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from A-1 Quality Steam
On this day our truckmount equipment broke down and needed repair we did contact the customer there was no answer. The next morning I called again they did answer I explained what had happened. Our equipment goes out daily and works Perfectly unfortunately on this day there was a part that broke down. We take seriously the concerns of our customers I'm sorry this happened.
Mary T.
09/2018
3.0
carpet cleaners
 + -1 more
Did a good job, but was several hours late. Gave reasons for the delay, which seemed credible, but should have notified me.
Description of Work: Carpet cleaning
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
1.0
Yes, I recommend this pro
Adrian M.
08/2018
4.0
air duct cleaning
 + -1 more
Not too bad. Helper didn't show so only one guy so I pulled and reinstalled vents so he could focus on cleaning. I had more that the allotted number of vents so my cost was higher than the flyer and I elected to get the sanitizer. In hind sight I would forego the sanitizer. It is just a spray bottle (I thought is was a fog), and it leaked through some of the joints in the ducting staining some of the ceiling tiles in the basement. He did take off some to compensate me for the tiles, but still a hassle that was greater than the compensation.
Description of Work: Clean Vents on ranch with basement
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$290.65
DAVID K.
04/2018
5.0
carpet cleaners
 + -1 more
Easy to get an appointment, arrived right on time, and explained what he was doing to clean any soiled areas. Gave me the choice of how much furniture we wanted moved. Very quick process with the carpet left fresh and clean. The best part was the easy drying process - we were able to move everything back in place the next morning, and probably could have done it even sooner.
Description of Work: Carpet cleaning for two levels and one set of stairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Cathleen H.
01/2018
4.0
carpet cleaners
 + -1 more
It went fine, but almost too fast. They came in, spotted a couple of stains, steamed the carpets and were done super fast. The landlord was not satisfied with the job. He claimed it didn't look professional. I thought it was fine. I chose "B" but I felt a "B+" was more accurate. an "A" grade would have been achieved if all the stains came out, or if they went over those spots a second time while the first run soaked in a little.
Description of Work: Clean apartment carpet for move out.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$120
Aurora L.
12/2017
4.0
air duct cleaning
 + -1 more
Overall great job, they were a little late, and left a few vent covers open/not replaced which dropped their overall from A to B, but best we can tell did a good job and don't have any major complaints, we would use again!
Description of Work: Air duct cleaning, 3000 square foot newly purchased home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
Catherine T.
11/2017
5.0
dryer vent cleaning
 + -1 more
He came on time and cleaned out a clogged long vent.
Description of Work: Cleaned out dryer vent
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Jared R.
11/2017
5.0
air duct cleaning
 + -1 more
Very professional. Would defiantly use them again.
Description of Work: Air Duct Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Jeffrey B.
10/2017
5.0
auto detailing
 + -1 more
He did a great job. The carpets and inside looked brand new.
Description of Work: Car Detail
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Muddassir M.
10/2017
3.0
air duct cleaning
 + -1 more
Did a fair job had to prompt to remove there shoes did not carry shoe cover
Description of Work: Duct cleaning
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0
$400
Mark W.
09/2017
3.0
carpet cleaners, dryer vent cleaning
 + 0 more
Ok. Average. I feel like I ordered a nice plate of pasta but got the kraft macaroni and cheese instead. Still good, not really good. Got a deal on Angie's list to clean AC vents but decided to trade for a room and a half of carpet cleaning and dryer vent. Lance was an accommodating guy and he took the trade. They showed up on time. The worker was a nice guy but worked waaaay to fast for my liking. Seems like carpet cleaning should be done slowly. Surprise! This morning my newly cleaned carpet from the day before still looked dirty?? I pulled out my own carpet cleaner and sure enough, black water. It was still very dirty. Moral: Anytime you buy a discount through groupon or Angie's list or whatever, you have to ask yourself, why are they discounting their services anyway? Will you get the same service if you paid full price. Word of mouth is the way service companies drive new business and doing good work, the first time, and consistently each time after, is how they keep good customers and get recommended. Close but no Cigar.
Description of Work: Carpet cleaning
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$200
Wail H.
09/2017
5.0
carpet cleaners
 + -1 more
It went well. The stains did not vanish, but the man went over them several times and got them much lighter. Very polite and professional person too.
Description of Work: Steam the carpet. The carpet was relatively old and had obvious stains.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jean L.
09/2017
3.0
carpet cleaners
 + -1 more
left stains and didn't tell me about them
Description of Work: carpet cleaning
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$112
Lisette H.
09/2017
5.0
air duct cleaning
 + -1 more
The technicians called prior to their arrival, arrived promptly, were courteous and friendly and did a very nice job of making sure everything went smoothly. I had never had my air ducts cleaned previously, and they walked me through the process prior to starting work and listened to my requests. I am very pleased with the job they did and highly recommend them!
Description of Work: Air duct cleaning and sanitizing
Yes I did schedule a dryer vent cleaning on Labor Day. Neither of us must have realized it at the time. It was an honest mistake. I was very busy at the time I took the appointment not realizing I scheduled on a holiday. I did apologize for the mistake to her.
Bill G.
09/2017
5.0
carpet cleaners
 + -1 more
They were very good. They were prompt, efficient, professional. I would recommend them to family and friend. One guy came out.
Description of Work: They cleaned carpet in 3 rooms.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Lloyd B.
09/2017
1.0
air duct cleaning
 + -1 more
They refused to do It. I was told my house was too nice. I advised them that I had negotiated the price from $199 to $500 at the time I made the appointment. They refused to do the work. They left without doing anything. I got another Angie's List provider and they did the work without hesitation for $349, without having to move any furniture or accessory items. I would not recommend this company to anyone.
Description of Work: Duct cleaning.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from A-1 Quality Steam
We came out to the house to meet the homeowner with our equipment and intent to do the job. We got to the job and unknown to us there were expensive collector type items in massive quantity throughout the house in every room.You could barely move throughout the house much less bring hosing in to do the work. We needed access to all the vent covers to be removed throughout the house to to do the job correctly. We also explained to them that there was too much of a liability it was a very unusual situation. I'm sorry they feel like we inconvenience them but we just need proper access to be able to perform the job correctly.
Dustin J.
08/2017
5.0
air duct cleaning
 + -1 more
The vents definitely looked cleaner and I am sure we will notice a difference in the air.
Description of Work: Just needed the air ducts cleaned at our house. We moved in a few months ago and the previous owners had smoked in the house. Lance I believe was the owner's name, he was punctual getting back to me and fit me in the next week. His coworker/employee Gary called me when they were done, said it was filthy and needed but all was good now.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Terry P.
08/2017
5.0
carpet cleaners
 + -1 more
It went well,he was prompt,professional,and did a great job.
Description of Work: we needed our carpet cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$112
Steven J.
08/2017
5.0
carpet cleaners
 + -1 more
They were great. I would use them again in the future. It was professional. It was timely. It was quality work. I was very pleased. It took about an hour. Communications and interactions were fine. They were great.
Description of Work: Carpet Cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Judith D.
08/2017
5.0
carpet cleaners
 + -1 more
They are very good and did a beautiful job. He had a very good attitude and takes care of anything I ask.
Description of Work: They cleaned my rug and my couches.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rebecca H.
07/2017
1.0
carpet cleaners
 + -1 more
Horrible rude vendor, wouldn't never use or consider them. They should be removed from your recommended list. So unprofessional! So rude!
Description of Work: I needed carpet cleaning, 3 rooms for $112.00, which the vendor said was a mistake on Angie's part. He asked me to read the deal because he didn't want to provide the services. He said he wasn't going to make any money. He also said I would lie in my review about him and his company. Then he hung up on me. I had to call him...after placing my order a few days ago...which I've never had to do before. When di
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$112
Response from A-1 Quality Steam
Not really sure what happen here. I tried to schedule a day to complete the service and ask her what deal she purchased cuz I had several running at the time. [Member Name Removed] tried to tell me what the deal was. I asked her if she could give me her confirmed angieslist info so we're both totally clear on services. She became rude and called me names. So I felt it was best to refund her money. Again not sure what happen this is a common practice when I answered the phone to ask what they purchased so everybody is clear and there's no surprises for anyone. I hope things eventually worked out for her.
Tom R.
07/2017
5.0
carpet cleaners
 + -1 more
Everything was done to our satisfaction...
Description of Work: Carpets cleaned in three bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$259
Sue P.
07/2017
5.0
air duct cleaning
 + -1 more
Good! The service tech was courteous and did a good job.
Description of Work: Duct work cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Steven W.
06/2017
5.0
carpet cleaners, dryer vent cleaning
 + 0 more
Awesome job. Showed up on time, took care of the house, did the job professionally.
Description of Work: The original hire was for the dryer vent. They also offered a nice deal on a room carpet cleaning, which they did very nicely.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Air Duct Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Dryer Vent Cleaning,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Auto Detailing,
Kitchen and Bath Remodeling,
Pressure Washing,
Drapery Cleaning
FAQ
A-1 Quality Steam is currently rated 4.6 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 AM
Saturday: 8:00 AM - 5:00 PM
A-1 Quality Steam accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, A-1 Quality Steam does not offer free project estimates.