Our mission is to build upon the integrity and quality service that was established when The Key To Comfort was founded. We will always strive to employ the best people and furnish them with the best training possible; and provide you, our valued customer, with the highest quality, most efficient, cost effective service and equipment, as well as offer the best warranties available. We will do everything possible to earn and keep your respect, trust and business.
[Member Name Removed], Former coworker who was dismissed because she was regularly sleeping at her desk. Remove this review [Member Name Removed], you know better.
Ron D.
02/2017
5.0
heating & air conditioning/hvac
 + -1 more
excellent---always prompt and explaining any issues they might find
Description of Work: new furnace and air conditioner plus twice a year service maintenance
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from TheKeyToComfort.com
Thank you for the positive review! We look forward to servicing all your future needs!
Tim H.
02/2017
5.0
heating & air conditioning/hvac
 + -1 more
It went very well.
Description of Work: Furnace replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Response from TheKeyToComfort.com
Thank you for the positive review! We look forward to servicing all your future needs.
Terry W.
02/2017
5.0
heating & air conditioning/hvac
 + -1 more
Daniel was the technician and he was superb. With his advice I was able to install a new wifi thermostat while he cleaned the furnace. I have used their services prior to the cleaning in early January. I highly recommend Key to Comfort.com for HVAC services.
Description of Work: Precision Furnace Tune-Up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from TheKeyToComfort.com
Thank you for the positive review. We look forward to meeting all your needs in the future.
Jeff D.
01/2017
5.0
heating & air conditioning/hvac
 + -1 more
Tim was very thorough and explained in detail what was wrong with our system. He even revisited parts he had already looked at just to make sure he was giving us accurate information. Although we ultimately decided to consider our options for a new system before proceeding, Tim's service call was top shelf!
Description of Work: My upstairs furnace went out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Response from TheKeyToComfort.com
Thank you for the positive review. We look forward to meeting all your needs in the future.
Kathleen Z.
06/2016
1.0
heating & air conditioning/hvac
 + -1 more
The furnace install seems ok but this company didn't charge the coil because they were told not to. This happened right before I bought my house and, in my opinion, is likely the reason the compressor for my ac unit seized. Very shady not completing the job.
Description of Work: Replaced furnace and coil
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from TheKeyToComfort.com
Thanks for taking the time to review the work we did. We are glad that you like the furnace. Remember that we were not contracted by you. Your home was a vacant foreclosed home. The contractor in charge of the renovations asked to have the a furnace and a/c coil installed that was supplied by that contractor. That contractor absolutely refused to pay anymore than the minimum amount to install the furnace and A/C coil. They would not pay extra to add refrigerant. They were told that the refrigerant charge was not right. We replaced the furnace and installed the coil in the early spring late / winter when the weather was cold. We removed the refrigerant that was in the system and pumped everything back in. It is unclear to us who turned on the disconnect switch on the outdoor unit back to on. We made several attempts to make the situation right by contacting the contractor. I believe that you chose another solution in the end.
Jennifer L.
03/2015
5.0
heating & air conditioning/hvac
 + -1 more
They were very prompt. He identified the problem, explained exactly what it was, told me exactly how he could fix it and then he did all the work. It was a good experience.
Description of Work: For heating and AC we use Key to Comfort. Our furnace was leaking and they fixed it up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from TheKeyToComfort.com
Thank you for the positive review. We look forward to meeting all your needs in the future.
Eric L.
05/2014
5.0
heating & air conditioning/hvac
 + -1 more
I have a gold’s member status with them. They come anytime. I had them come over at two in the morning to fix our furnace before. They are dedicated to their work and service. The annual cleaning of our furnace and air condition is included in the $40 a year that I pay which is a good deal. If they need to replace small parts, they will do it with no charge either.
Description of Work: I used the services of Key To Comfort. They serviced our air conditioning system and furnace. They cleaned my air conditioning system and checked all the electrical connection and they do same for my furnace once a year.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Response from TheKeyToComfort.com
Thank you for the review and being a Club Member, we look forward to working for you in the future.
Barbara P.
03/2014
5.0
heating & air conditioning/hvac
 + -1 more
They were right on time, efficient and explained everything they were doing.
Description of Work: checked, adjusted, and cleaned our gas furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from TheKeyToComfort.com
Thank you for the positive review. We look forward to meeting all your needs in the future.
Matthew L.
03/2014
4.0
heating & air conditioning/hvac
 + -1 more
My furnace went out at 9:30 PM. When I called they were at my house within an hour. The door switch on my furnace had gone out, since my furnace is from 1978 but had to order the part. A service man came back a few days later and replace the part. The service was excellent, the employees were all professional, however the cost of the repair seems to be a bit high.
Description of Work: Fixed Furnace
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from TheKeyToComfort.com
Thank you for the positive review. We look forward to meeting all your needs in the future.
roger A.
02/2014
5.0
air duct cleaning
 + -1 more
The work was performed in a timely professional manner. After the installation the thermostat failed. They were called and responded within the hour and had it working again. Great company to use.
Description of Work: I had a new furnace installed in a rental unit that had a 50 year old space heat in it |They accessed the unit and made a suggestion as to where to install it as well as what type.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Response from TheKeyToComfort.com
Thank you for the positive review. We look forward to meeting all your needs in the future.
LEW P.
01/2014
5.0
heating & air conditioning/hvac
 + -1 more
Our experience with the Key to Comfort has been very good. Wayne, the salesman, was punctual, and spent time listening to our needs before submitting not two, but four proposed systems for our house. It was wonderful that he did not talk down to me as a woman. Installation went well, although the installers left a broom in our basement. We took it back to their office, and met the owner, who is a very nice, down-to-earth lady. When we needed technical info to complete our utility rebate forms, the folks at the Key to Comfort assisted us, although the Minnesota forms are very different from the Wisconsin forms they are accustomed to. It is now January, and the Key to Comfort has performed the first furnace maintenance for us. Our new Lennox system is much quieter and more reliable than our old system, and our utility bills are lower than last year. While we could have bought a cheaper system from another company, we're pleased with the honesty, service and quality we've received so far from the Key to Comfort, and would recommend them to our friends and neighbors.
Description of Work: Replaced our furnace and central A/C in Sept. 2013.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from TheKeyToComfort.com
Thank you for the review. Doing business with customers like you make our year. We look forward to taking care of your system under the Comfort Club. Thanks for choosing us. We will work hard to keep your business in the future.
Eric L.
01/2014
5.0
heating & air conditioning/hvac
 + -1 more
We pay them a monthly fee witch covers the cost of an air conditioner tune-up and a furnace tune-up annually. They will also respond to any problems anytime, day or night with their Gold Membership program at no cost to us. We've had nothing but great service from them.
Description of Work: They performed a tune-up of our furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from TheKeyToComfort.com
Thank you for the review and we look forward to working for you in the future. We are happy to have you as a special Comfort Club Member.
Geraldine O.
01/2014
5.0
heating & air conditioning/hvac
 + -1 more
Better then other service ever did.
Description of Work: They cleaned our furnace and did an excellent job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from TheKeyToComfort.com
Thank you for the review and we look forward to working for you in the future. We are happy to have you as a special Comfort Club Member.
Eric L.
06/2013
5.0
heating & air conditioning/hvac
 + -1 more
They responded promptly and did an excellent job of installing the fan motor.
Description of Work: Replaced fan on our A/C unit
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from TheKeyToComfort.com
Thank you for the review and we look forward to working for you in the future. Thanks you for being a Gold Club Member.
Margaret S.
06/2013
3.0
heating & air conditioning/hvac
 + -1 more
Service performed - service person scheduled for noon - arrived 10:30 AM instead - noon appointment verified the day before on 5/6/13.
Description of Work: Routine service of air conditioner. Asper contract purchased previously.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
Response from TheKeyToComfort.com
Thank you for being a Club Member, we are very sorry that you were not called to inform you about the cancellation of the technicians’ 10:00 AM appointment. Thank you for reminding us that we need to do a better job of informing customers when working ahead of the schedule not just when we are running late. I think that too often we forget that showing up early is not always better or appreciated. Thank you for your honest feedback and trust that we will make changes to prevent this from happening in the future. We look forward to doing better for you in October for the furnace cleaning.
John F.
06/2013
5.0
heating & air conditioning/hvac
 + -1 more
The service person was friendly and did a thorough inspection.
Description of Work: They inspected my air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from TheKeyToComfort.com
Thank you for the review and we look forward to working for you in the future.
karen M.
06/2013
5.0
heating & air conditioning/hvac
 + -1 more
Bailey, the technician, was very nice and cute and did a good job with the cleanings.
Description of Work: They cleaned my furnace and my air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Response from TheKeyToComfort.com
Thank you for the review and we look forward to working for you in the future.
Eric L.
06/2013
5.0
heating & air conditioning/hvac
 + -1 more
They were prompt in responding, and the technician was friendly and did a good job. I am part of their gold membership program which means I pay a set fee each month, and they will address any problem at no additional cost unless it's a major component. This has more than paid for itself.
Description of Work: They replenished the coolant in my air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Response from TheKeyToComfort.com
Thank you for the review and being a Club Member, we look forward to working for you in the future.
Pete H.
06/2013
5.0
heating & air conditioning/hvac
 + -1 more
They did a good job, and we've been very happy with their services.
Description of Work: They made some adjustments to the furnace.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from TheKeyToComfort.com
Thank you for the review and we look forward to working for you in the future.
Michael T.
06/2013
5.0
air duct cleaning, heating & air conditioning/hvac
 + 0 more
Everything went well. They were fast, efficient, and did a thorough job. We have no complaints with the service.
Description of Work: They cleaned out the heating and air conditioning system at my mother's house.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from TheKeyToComfort.com
Thank you for the review and we look forward to working for your mother in the future.
Eric H.
06/2013
5.0
heating & air conditioning/hvac, air duct cleaning
 + 0 more
A/C unit is working great. The service guy was very courteous & respectful. My allergies have subsided now that I got my ducts cleaned. The last few weeks I have been able to sleep much better and am waking up without feeling congested. Thanks!
Description of Work: Air Conditioning tune-up & duct cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from TheKeyToComfort.com
Thank you for the review and we look forward to working for you in the future.
Richard K.
05/2013
5.0
heating & air conditioning/hvac
 + -1 more
We were very pleased with the total installation. Workers very polite and knew their trade well .Manager stopped by to inspect all work,and explained operation of all equipment in a thorough manner.
Description of Work: installed a/c and furance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from TheKeyToComfort.com
Thanks for the positive remarks. We hope you love your new system.
Kurt E.
04/2013
5.0
air duct cleaning, heating & air conditioning/hvac
 + 0 more
The company used to be called Reisinger's Heating. We have used their services several times over the years and they are competent, professional, and the price is fair (but not cheap). We have had a contract for annual cleaning of two furnaces and one A/C unit for a couple of years and that has been for a monthly fee which is reasonable. They are available when you need them.
Description of Work: We have used this provider several times over the past few years and have had good service from them. They have cleaned two furnaces and one central A/C for us every year. We did have one problem when the person doing the cleaning did not see the buildup of debris on the A/C, which required another visit and another fee, but they stated that was not part of the annual contract.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from TheKeyToComfort.com
Thank you for the review and we look forward to working for you in the future.
Geraldine O.
02/2013
5.0
heating & air conditioning/hvac
 + -1 more
We had not had our system cleaned for some time, as the original company that installed the furnace went out of business. The Key to Comfort were very punctual with the time they said they would arrive. It took around two hours to clean the furnace thoroughly and clean up after themselves. He then sat down and told what all he done to the furnace and how he cleaned it. He then explained about being put on an annual service for the furnace.We were extremely impressed. We did agree to an annual cleaning service for one year and would certainly use this service again.
Description of Work: The Key to Comfort thoroughly cleaned our furnace, which is a hot water boiler heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from TheKeyToComfort.com
[member name removed], Thank you for the positive review. We look forward to meeting all your needs in the future.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning
FAQ
TheKeyToComfort.com is currently rated 4.8 overall out of 5.
Monday: 6:00 AM - 5:00 PM
Tuesday: 6:00 AM - 5:00 PM
Wednesday: 6:00 AM - 5:00 PM
Thursday: 6:00 AM - 5:00 PM
Friday: 6:00 AM - 5:00 PM
TheKeyToComfort.com accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa