Elitech

The compressor was under warranty but we still needed to pay the labor. We didn’t have a choice in provider. The appointment was booked out a few weeks. I believe it is because so many LG refrigerators have faulty compressors. The technician was efficient, friendly, and left the area tidy.

Elitech Television and Appliance Repair made the repair of my LG clothes washer simple and painless. I would call them again for large appliance repair. Patrick in the office listened to my description of the problem and said he would order the part that it seemed to call for before sending anyone out. I appreciated talking to a person rather than a machine, and having that person make a decision rather than simply take a message. The part came in quickly, Patrick called back to set up a day and time close to that day. Gary arrived early in the time window, carrying a part which was the one needed. He said that the part was know to fail under some load conditions and that he was installing an LG issued upgrade rather than just replacing the part. On request, he suggested some loading practices for less balance problems. He worked smoothly and quickly. He replaced the computer component, re-calibrated the systems, made sure the machine was level and working properly and cleared the area. He was also able to be pleasant while working just a few yards from my own work space. I am in Mount Pleasant and try to find a local service for repairs but Elitech was one of only three services the manufactured had listed as authorized and the one that Home Depot had on its Protection Plan list. It was good to find at service at a distance that did not object to the travel time. Elitech is at www.elitech.com, 414-397-5319 The repair came under a Home Depot Protection Plan and was set up by Home Deport so I cannot speak to the cost, but I would say they would deliver value.

Arranged service through Home Depot for a warranty repair on our refrigerator. Scheduled a 12-4pm window and TOOK OFF WORK to sit home and wait for the service tech. No call. No show.

unknown

Tested for leaks; didn't find any. Refilled refrigerant. It's been over 6 months and freezer is still holding temperature OK.

Our he LG washing machine leaked water on basement floor. After checking the obvious like water hose connections we determined this repair was out of our comfort zone. I called 4 service providers off the list and left a message about my problem with my LG and the providers I called evidently do not repair them for some odd reason. Only one service guy returned my call to tell me he was sorry that he does not work on these. Mmm... So anyway I found Elitech and called Patrick. He actually answered the phone which was refreshing. No voice mail telling me they would return a call at some moment in time. Anyway Patrick related that he could not come out the same day but scheduled a service call for in the morning. That would be fine with me. A couple hours later he called to tell me they had a cancellation and could be there within 15 minutes. We agreed upon a $75 service call and Gary arrived within the 15 minutes as promised. He looked over every possible place the washer could be leaking and determined it was the pump. He said that he probably had the replacement pump for our model on his truck and went out to check and sure enough he did have it. Gary related that LG only has 2 pumps for their washers so it makes it easy for repair people to have the parts on board. I was grateful and surprised because I was prepared to wait a week or so for the part to be ordered. He said that LG's are one of the friendlier washers to be repaired. So I learned my LG was not a weird washer at all. Just some people choose to not work on them Oh well... He was very professional. Looked over everything. Ran a test cycle, blew out a drain line and all in all I am very satisfied with the timely repair. I would definitely use them in the future for an appliance repair. I can't really speak to the price because I have never had to use an appliance repair guy before but they seem very honest and knowledgeable.