HORSCH & MILLER, INC

He told us what the issue was, forgot to order the part, didn't call. When he finally came back he said he misdiagnosed the issue but charged us anyways!

They were very honest and did a good job.

It turned out great. They did the job promptly and at a very reasonable price. The plumber was great and he sat down with us and when through each item on the estimate. I trusted him with everything. He got the job done in about 2 hours.

It was fine. They were okay. I haven't used them since but I have had other plumbing work done.

Great. Got everything done quickly. Had all inclusive price which made it simple to not worry about multiple costs.

I wanted to have an all home humidifier installed on my oil furnace. There was no room. I was not charged for the call.

Jeremy gave me an overview of my plumbing needs and then fixed the two most troubling areas of the house. He did an excellent job. He was informative and friendly. He was honest in his appraisal of my house's plumbing needs.I appreciate Jeremy's frankness in helping me prioritize my needs and offering estimates. I highly recommend this company. My only questions are about using their sink, for example, or purchasing my own sink and having them install that sink. I will have to do some research on this.

It went very well and Luke was working for about 4 hours inspecting and adjusting and cleaning plumbing fixtures.

Came in on a kind of wet day and installed the shutoff. Tore up the yard doing it but it was somewhat of an emergence. I threw down some new dirt and some grass seed.

Scott showed up punctually and immediately diagnosed the problem. I was concerned about patching the ceiling drywall and he came up with the alternative of using a plastic access panel which he had handy in his truck, which made the repair much quicker and cheaper. In order to make the process more efficient he asked that I push up on the pipe from below while he caulked the drain upstairs. I think the whole process took about an hour and a half, but he only needed my assistance for about 10 minutes. I'm satisfied with the outcome, though it wasn't cheap for what I got. Ideally the drywall would have been patched but Horsch & Miller doesn't really do that. And I don't mind having an access panel in case something like this happens again.

About 6 months after moving into the house, our well pump failed. I called the number on the pressure tank. I got a voicemail which stated to leave information and they would get back within 30 minutes or service call was free. Thankfully they did not call back quickly and the initial call was free. When they finally showed up at my house, they did a few diagnostic checks to verify the well pump failed. Then gave me a quote $2k to get it done sometime next week of $3k for today and it would take several people most of the day to replace. I said to take a hike. In the end, I had another company do it that day with only one person, within 3 hours of original contact for $1800.

They provided an estimate on Monday and were back out on Tuesday. The job was completed for the estimated price and was done with high quality workmanship.

I like that they are very quick to respond and provide good quality work. They are very professional and friendly. I highly recommend anyone in need of a good plumber

They were good. They were real friendly. They knew what they were doing and they explained everything to us. It was a good experience.

Fabulous. Came out and reviewed the job at hand. Work was completed as promised.

Excellent - quick response from office staff (Dan) and great follow up to actual visit. Project was completed timely and Brian went out of his way to work around any obstacles.

I have used them for both plumbing and heating issues. We had to reconfigure our kitchen plumbing and add some things because this is an older home. We had a new sink and dishwasher installed. They did a very good job for a reasonable price in a very reasonable timeframe. The person that answers the phone is very knowledgeable. You don’t have to explain things to her a million times. She knows what it is that you are looking for. They also come out in a very timely manner. Sometimes they even come out the same day or at least the next day. They are very good at being able to get to you especially to diagnose the problem. They carry everything that they need with them to also fix things. They don’t have to generally come back. We have an old home with an odd heating system. We haven’t run into any issues with them not having the necessary parts and stuff. For me their service charge is expensive but for Wisconsin it could be reasonable.

Excellent job from quote to completion.

Their professionalism really stands out and their service people present themselves very well. The technicians are on time; if they are going to be delayed they call. The clean up after themselves and I have recommended them to other people. They were recommended to us by our home builder and put in our furnace 21 years ago. I never had any trouble with them on warranty issues and their pricing is realistic. I will use them again in the future.

- repairman arrived within 2 hours of our call to this vendor. Very professional and polite. He started testing the "easy" items first - circuits, pressure switch, wiring, etc. Proceeded to test the actual pump - unfortunately it was shot. Discussed replacing pump - also decided to upgrade system to current code. This probably added around $300 to cost of project. - next morning another repairman arrived with new pump. Had some difficulty pulling old pump, but finally got it out. Did everything that we agreed was needed. Very pleased with professionalism, promptness and neatness. Will definitely use this vendor again for our plumbing needs.

Everything went very well from beginning to end.

They were nice. However, he did not look for the part apparently. I found it online for a mere $50 and did it myself and saved myself a boatload. He didn't even remove any of the faucet parts to go and look for them. Don't think he ever was really interested in actually finding them for me.

The price was reasonable, they gave us a lot of options and products to review. They were not high pressure sales and they offered a reasonable maintenance agreement as well. They are wonderful about reminders about maintenance. They're very nice, courteous, informative and are very very good about the service they provide. They're also convenient to us.

They were on site Saturday morning within 1 hour of calling. Overall, I am happy with their services. I feel their price was a little on the high side, however.

We have used them since we move here. I like that I can call them day of night. They have efficient service that I rely on. I have been satisfied with all of the work.