Sandmasters Hardwood Floors Inc.

Sandmasters did a great job. I originally called Sandmasters to give me a quote on fixing the horrible job left on my second story floor by Floor Coverings International Waukesha. So Robert quoted me on redoing upstairs and since he was there I asked him to quote downstairs. I kind of just moved on and forgot about doing any of it (I got this quote a while ago, before covid). Then my husband said ... well my parents are stuck in florida and we could move out and into their house and have the floors done. We could still get work done on the house while social distancing. So I called Robert to see if they had any spots open and they did. So we moved out and they did the downstairs. I am so happy with their work. They did a beautiful job. Maybe one day I'll hire them to fix the other companie's job upstairs. The difference between the two companies really shows. The work guys and Sandmasters were much nicer and professional too. I didn't get any weird vibes from them.

there were a couple issues when the job was completed but they came back right away and fixed the problems with good cheer!

Never responded to request for estimate.

Robert arrived on time for the estimate on a Friday. Initially I had asked only for an estimate for refinishing the stairs, but after Robert mentioned concern about placing new hardwood over existing hardwood I asked him for an estimate to tear out and replace the flooring in the foyer, living room, dining room, and sun room. He noted that he would email me the estimate either later that day or early next week. I followed up on Tuesday evening when I had not heard from him and asked about flooring options. He never responded to that email or called with an estimate. When I called Sandmasters on Thursday afternoon, they noted that there was no information in my file and I should try his cell. I did, but he was unavailable. I really wanted to work with Sandmasters because I had heard such great things, but this makes me want to avoid them in the future. All the other companies that we contacted provided written estimates before leaving the house and responded to questions within 24 hours.

See grades and previous box.

Great job! Floors came out great. Laborer and estimator were punctual and professional. Job was scheduled very quickly. Odors and mess from the work was minimal. My only complaint is that the laborer routed the electrical cord for his equipment through our laundry shoot. When the equipment was operating, a small amount of sawdust entered the shoot. It was a minor annoyance with a major job that was done very well.

Everything about the service for this project was excellent. Selected Sandmasters for a quote based on reviews here and meeting with Matt. Excellent service. We were lucky that the existing stains in the finish of the floor came out, and we had no illusions from the team that this would be the case. The amount of time we had to wait to get the job done was less than competitors. The instant cure finish was the right choice for us because the durability and shortened time to getting our room back. After the estimate and signing, we waited for a visit with 2 sample stains. I felt everyone I met or spoke with listened well to our concerns, answered our questions and made professional suggestions. When the time came for the work, the team arrived ahead of schedule, kept us informed of the next step and when they would return. Due to the humidity, there was extra time needed for drying. Worth every cent because now we have an incredible space. Thank you! The prep work for the job was challenging and took a lot of time and energy from us. After removing the old carpet and pad, then removed the tack strips and the old carpet staples. Removed all the furniture, packed delicate items in the room before moving them elsewhere, and had all the cables up off the ground. This really allowed Sandmasters to get right into the job when they arrived.

Fair price Great employees good communication personalized service

Excellent! They were on time and explained the entire process I questioned why they did not figure a black spot in the estimate for replacement. They said they thought it would sand out and it did. I am having them do my living room and other bedroom. The floor is extraordinary. Well worth the money!!!!!

The floor work was great. I was out of town during the sanding. The crew let themselves in, did the work, cleaned up - no issues. However, they had to disconnect some breakers to get 220V for their large sanding equipment. They happened to pull the wrong breaker and disconnected my refrigerator. Without them knowing it the frozen food melted and water leaked onto my kitchen floors (not the ones they were refinishing). Peter (the owner) worked with me to get them fixed. It was not a great situation for him because he had to essentially refinish a large portion of my downstairs floors to correct the water issue caused in a relatively small area. But they did a great job and I appreciate the honest dealings. I have suggested them to numerous friends in the area since.

Called the office to arrange an estimate. The woman in the office was pleasant and we arranged an appointment. Employee was prompt for appointment and said we would have an estimate soon. One week later, no estimate. I called the office and the woman apologized and said she would let him know. Weeks have passed and no estimate.

Excellent! Loved the way they communicated everything with me. Very beautiful job, very neat and clean when they work! Perfect job in matching the stain. I cannot find a flaw in the workmanship which says a lot! I would highly recommend them if you want a beautiful hardwood floor and you are picky like me:) Just keep in mind they do come and go a lot because of the process and it takes about a week to do but is well worth it! (also you do have to keep kids and animals off it during this process)

We are extremely pleased with the work performed by Sandmasters. Our house has full southern exposure, and the floors were faded and dry from the sun exposure. There were also several areas that had water damage from having plants in the house, and floors had many scratches, nicks and dents. The results have been nothing short of amazing! The floors have been transformed to a beautiful rich tone, and everyone that has seen them has commented on how great they look. We used Sandmasters "Instant Cure System", which allowed us to move furniture back immediately. I would highly recommend it. The work itself went as scheduled. It took a total of 5 days to sand, finish and cure the floors. It would have only taken 4 days, but on the fourth day, we had left the windows open, and it was too warm and humid in the house for them to finish the work, so they came back the next day to finish. We were not at home most of the time, but I received a call every day to let me know what they were doing that day. Sandmaster's price was a little higher than another quote we received, but we had a coupon from the Home Show for a free upgrade to the Instant Cure, which was savings of $625, and we really wanted that unique feature. We have not been disappointed!

Robert came discussed our needs and wants, and helped us decide upon the wood species. He presented us with a great idea regarding styling (how the floor was to be laid). Robert was more informed, and gave us better choices than any other company that we looked at. All of the crews showed up exactly when expected, performed professionally, were friendly, and cleaned up after themselves after every day of work. There was no mess, and no dust. The workers protected the existing floors that they needed for walk-ways. All of the crew members had a schedule and told me what to expect the next day. Completion was exactly as scheduled. The floor turned out beautifully. They did a wonderful job.

They did everything in one day. We had to have the furniture moved out before they started. They put up plastic sheets to protect the other rooms from getting dust all over.

We interviewed 3 companies that offered a " dust reduced" service. Sandmasters represented that no service can be 100% dust free but that they offer a service with significant dust reduction. The sales representative was punctual and provided a quote that include all of the provisions we discussed at the time of his on site visit. The quote included an "instant cure finish system" that allowed us lay rugs and place furniture as soon as the final coat was dry. The sales representative described the process and the actual process occurred as described. The process took 4 days. The first two days were devoted to establishing dust barriers, sanding and making minor board replacements. The representatives arrived on time Monday morning. The first few of hours was spent establishing dust barriers. All cabinets were taped closed, furniture and drapes were covered with plastic, rooms were sealed with plastic. In the open area, a plastic tent was constructed to minimize sanding dust moving to areas not part of the process. At the end of each day the representatives would clean up the areas to minimize dust. The final two days were devoted to providing the floor sealant and buffing. The company had 5 different men involved with the process with no more than two on site at a time. They all were very personable and appeared to take pride in their work. They communicated to us each day what was to be done and when certain areas would be totally restricted. A water base product was used to seal the floor, which was completely odorless. We would leave our home at times during the day and return in the late afternoon after the work was complete. We slept in our home with no problem concerning dust or odor. Our floor turned out beautiful. The floor looks new and it is unnoticeable that certain boards were replaced. The disruption of the process was tolerable. We highly recommend this Company for homeowners that are concerned both with the quality of the refinishing and the need to keep sanding dust to an absolute minimum.

It wasn't dusty at all, they kept the house very livable while they were working. They were very nice, tidy, and prompt. I've had them back a couple times for additional work. Their original job was still great. They gave me a range for the bid, and they stayed at the very bottom of their estimate range.

Professional, timely. Very nice work overall.

Sandmasters did an excellent job for us. Both Matthew and John (who actually recoated and cured the floors) were prompt, professional, and work was done per our agreement. The movers arrived as scheduled and did a fine job (Mr. Mover). John made one little mistake when curing the floor and made arrangements with us to refinish that part of the floor. The work was completed early the next week (this did not interfere with moving the furniture and rugs back in the house as scheduled). Because we chose to recoat the floor, there was no dust to contend with and we only had to stay off the floor and out of the house for about 8 to 10 hours. The floors look brighter and cleaner. Recoating was the better choice for us. We highly recommend Sandmasters to others.

Matthew came out to the estimate and was very professional with managing the project to completion. He knew we were moving into the home and worked with us to schedule the flooring to be started up the morning after we closed so we could coordinate other work prior to furniture being moved in. He also provided a comprehensive list of options in his proposal that made it easy for us to choose something that worked within our budget and timeline. The crew that came out was on time, courteous and professional. I have a small dog and they were careful to caution me about when he needed to be off any surfaces as well as were kind to him as well which is not required. When I stepped out of the house, another contractor came by with a delivery and they helped the contractor get in touch with me and even offered to sign for the delivery so that I didn't have to rush back home. I was indifferent about color and they made a recommendation that worked out wonderfully. If there were any areas of question, like sanding any trim, they made sure to check in. I had to rely on them to let themselves in the remaining 3 days of work as we were moving out of our old home in another state. During that time, things were hectic but Matthew was always patient in his communication by phone and email assuring me everything would be done to my liking. I added in recoating the bedroom floors and upstairs hallway while work was in progress and it was able to be done without delaying the finish date.

We hired them to do our floors. It took a bit of work to get them to return to finish the job but they did come back and the floors look great.

Estimator and installers were very professional and the quality of the work was good. We went with this more expensive company because they had a finishing product that was guaranteed to dry quickly in this very busy part of our home. We were disappointed that the early coats of the finish took longer to dry than estimated, but the final coat was ready for use very quickly.

We couldn't be happier with the new floors. We have lived with the floors through the winter and now the spring and the joints are tight and the floor durable. We have had nothing but compliments about the quality of the installation. We had obtained other quotes and they we were right at the others price level but I think they provide an unbeatable level of fit and finish. This company deserves your business.

I have used them several times in the past and they have done a terrific job. I have never really run into any problems working with them. Their prices are about the same. I will absolutely use them again in the future.

They are good and every one uses them. The overall experience was good. We have had done a couple of work by them.