Cleaning Plus

it's very sad to have to write this review. we'd used cleaning plus for the past 2 years or so. and for most of that time, they were great. they would send the same team of 3 women -- or at least the same team leader, lori, who was FABULOUS -- and they would do an excellent job. however, over the past several months, there have been some incidents that made the service less than great. first, they decided that they would attach a $10 penalty for the changing of bed sheets on one bed! that's just crazy. then another time they failed to clean the sunroom and laundry room.. when i asked cindy, the owner, to send back someone -- as their guarantee promises they will if you're ever unhappy with anything -- she said she talked to lori and those rooms were cleaned. but i think perhaps one of the newer team members had done them and they were not done well. another time, i asked them to put rug holders down on the floor to keep the rugs in place. they said that would take too much time. i did it myself in 2 minutes, but the fact that they couldn't be bothered to do this small thing really bothered me. finally, yesterday, they charged us the same $110 even though we didn't need the master bedroom/bathroom to be cleaned (which takes easily half the time they spend here). and again, they didn't clean the laundry room. cindy, the owner/scheduler, is extremely rude. she's been this way all along (as you can see from other reviews on google), but i put up with it because lori was great and the service was pretty good. but there are too many other folks out there in the cleaning business who are happy to provide both great service and the courtesy that customers should get just because they're customers. (note, even though the address for cleaning plus here says "port washington," they've moved to saulkville, wi.)

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The owner made a very positive first impression when she was interviewed. Savvy and enthusiastic about her profession and company. Personally worked with her crew on the first job to ensure a smooth start. Friendly, punctual staff that pays attention to detail and takes obvious pride in their work.

The girls help me when necessary carry items up and down stairs.

I love to come home to my sparkling clean house when Cleaning Plus has been there! I have never been disappointed by their service. They pay attention to detail and do things the way I want them done. They accomodate special requests - small ones if I leave a note and larger ones if I call the office ahead. When I have been home, I found the team to be both friendly and professional. They are very honest and reliable - have even found misplaced earrings and a key for me! I definitely recommend them!

We intended to use Cleaning Plus for regular cleaning. The crew was almost 3 hours late for the first deep cleaning, which was hugely inconvenient as we had made arrangements to have our four young children out of the house while the crew was here. In addition, the quality of the cleaning was not good. We asked for a discount off the deep cleaning charge because of the very late arrival of the crew but did not get one. We stopped using Cleaning Plus after this experience and would never consider using them again.