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"We had an incredible experience with Matrix Basements! From start to finish, the team was professional, communicative, and a pleasure to work with. The craftsmanship is top-notch—every detail was handled with care and precision. You can really see the quality in the finishes and overall design. What stood out most was the amazing team collaboration. Everyone involved worked seamlessly together to bring our vision to life, and the process was smooth and stress-free. If you're looking for a company that delivers beautiful results with expert craftsmanship and great service, Matrix Basements is the one to call. Highly recommend!"

"EXCELLENT WORK!!"

"They remodeled my Master Bathroom after another contractor failed to complete the job. At every step in the process they were true professionals. Igor went above and beyond to ensure we were happy and informed. They are now my 1st choice all future home remodels."

"Our experience with CWE Renovations has been marked by a troubling lack of professionalism, accountability, and customer service. Despite having a comprehensive record of issues spanning nine pages, we will have to summarize the key points here to provide a clear picture of why we strongly advise against using this contractor. Project Timeline and Delays: We were initially given an estimated completion timeline of approximately 12 weeks for our basement renovation. Contrary to this, the project has now extended well beyond 18 weeks. We were assured on two separate occasions (6/27 and 7/11) that only two weeks of work remained. Unfortunately, scheduling has been disorganized, with no clear plan to ensure tasks are completed consecutively. For instance, the electrician's work remains pending with no definitive schedule, and the carpet installation, scheduled for August 19th, was delayed due to the contractor's failure to arrange for measurement until July 26th (despite us inquiring about this since 6/27). Communication and Accountability Issues: Our attempts to gather accurate information and resolve issues have gone ignored. We discovered discrepancies when we contacted Waste Management regarding the pickup of our bagsters, only to find no record of an order. Additionally, a metal rack has been left for 2.5 weeks in our driveway due to the contractor's failure to follow up with Home Depot immediately upon it being left behind by mistake. More concerning, we found that the electrician listed on our permit had no involvement with our project. Upon investigation, we learned that the permit was improperly filed under a business' name, and the electrician ,who worked for the business, was only working on our project as a side job, potentially jeopardizing their professional standing. Overall Experience: The most disappointing aspect has been the lack of communication and ownership. We are left with an incomplete basement and are now seeking a refund for the portions of the project that have not been completed as promised. Given these significant issues, we strongly recommend avoiding CWE Renovations for any renovation projects. Our experience underscores serious concerns regarding their reliability and commitment to customer satisfaction. Everything incomplete as 8/12 (18 weeks after the start date with a 12 week estimate): Electrician to finish outlets, lights, light switches, etc (no eta) â we paid for on 7/30 Carpet Installed (given a date of 8/19 which is completely unacceptable when we have been asking about this since 6/27) we paid for on 7/30 requesting this refunded since Carpet Installation Guy does not want to work with Dan and quoted us almost half to install Trim completed around stairs and in bathroom - Paid Metal Rack Removed from Doors (Offered to reach out myself since Dan doesn't seem to have any urgency in it) -Requesting Dan cover the cost to remove on 8/15 Garbage Removed (two bagsters) We paid for on 2/26 Door Installed over the breaker box Lien Waivers from Plumber, HVAC, Electrician Railing on the stairs (which we have made clear we do not want this in until carpet is installed so we can get our couch downstairs) Paid on 4/12 invoice"

"They did everything I ask for and did a good job cleaning up."

"All of these 5 star reviews got dumped on the Angi page, dated 2/2024. All show shiny basements & what appears to be excellent work & reviews claiming excellent communication. It's how I came about the referral - as well as their Facebook ads. Not sure if they bit off more than they could chew, but communication has been awful if not non-existent. The home visit seemed great! But I had to email them for the quote afterwords. Then a visit to the showroom a month later was dirty, plant dirt lying around, no bathroom available to the customers, giant weeds outside of the building they purchased. If you're presenting yourself as professional contractors, appearance of a showroom where you host customers is a reflection of your work. I didn't hear from them in over 4 wks. I emailed & was met with an excuse & zero delivery of promise for final proposal. We are taking our business elsewhere. We just wasted 3 months for nothing."

"Bills was great! He came right away and explained everything as he fixed our switch."

"Leonardo was fast, efficient and very professional. He did a great job!"

"Tim was highly professional and punctual in fact they showed up an hour early. I wasn’t able to be home while Tim was performing the work. But he kept me in the loop the entire time. He advices a better alternative to solve my electrical outlet needs. Tim was very responsive with addressing all of the questions I asked via text leading up to the install day. Over the last couple of years I’ve had electrical work done by three other electricians two of which were good. Overall the level of service Tim provided was above and beyond."

"Very professional and friendly."