American Pest Solutions

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It was a little expensive but they were effective.

Put all traps (4) in the same place though I have an old house with 4 places they were using. Came out twice to check, found 1 squirrel. Asked for estimate to remove squirrel debris from attic. Did not send right away. Then said were coming out to take traps away so I had to go ahead with the second estimate or risk the squirrels return and starting all over with another company. Finally sent an estimate to remove debris for another $938.00 saying there was a large amount of debris but when I went up there with a handyman there was minimal debris. So in the end cost more than $1000.00 to trap and remove one squirrel. When complained about misquote they apologized and said would retrain their staff about quoting.

One tech that came was awful. I called to complain, and the 2nd time they came out - the new tech was awesome. I originally called to get my money back, but the 2nd tech redeemed the experience I've had with this company. Everyone but that very first tech has been fantastic.

They were very friendly and accommodating. They explained the entire process to us as well. Their work was good.

They are very responsive. I have a yearly contract with them. They come back every six months to check everything. They are very good.

They were prompt in their scheduling. Initially looks like that they have taken care of my problem. Price wise I have not compared them to anybody.

They only offered an "annual" service with several treatments throughout the year for several hundred dollars. We only wanted one treatment.

I like the fact that they specialize in that particular pest, unlike a lot of other companies that just dance over them. They came out when they said they would, they did an estimate that was effectively thorough, and it’s not the type of service where I can get all sides of it.

They specialize in Asian Beetles and other bugs like that. They come, do their job and leave. The treatments work. They are very no nonsense. I would use them again.

They put some traps in the kitchen and outside. They haven't had any contact with us since then. We have seen more droppings but no mice in the traps. I call the company and they don't call me back. I'm desperate for some help from them and all they say is they are too busy.

They came out right away and took care of the problem. They were very professional and courteous.

It started out well -- did the work they promised. However, they missed a visit when they were supposed to remove dead mice in traps -- I came home after a long summer weekend away and found they had not been there, and the smell was overpowering. On several occasions, I asked them to call and make an appointment so that I could let them in to check the bait boxes inside; they called my home on the day they were visiting, while I was at work, so I could not let them in to check. They finally started calling in advance, and were accommodating when I suggested that I leave the inside bait boxes on the front porch so that they could check and refill them if needed. However, last fall, I told them that I wanted them to come only once every three months; twice they shifted these visits to monthly without discussing it with me -- charging me $60 or more -- by writing a date for the next visit on the service report they left behind. I caught it once, and they said it was a mistake. They did it again this summer. When I called to let them know that I felt that they were taking advantage of me by creating these extra billable visits, and that I wanted to cancel their services, they didn't even apologize. I suspect they do this a lot -- and get away with it a lot.

Lots of extras from this company. I am very pleased. 1) Were able to come same day. Many advertise same-day service, but can't deliver. 2) Helped move refrigerator (at my dog's insistence!) to help diagnose problem. 3)Worked his schedule with my handyman's. Handyman tore off front porch, American Pest came back the next day and sealed holes in the foundation behind the old porch so the porch could be rebuilt that same day. Because they had access to the entire foundation, they will warranty their work. 4)Faster service, great personal concern, and lower price than big-name providers Only downside: a little messy with the sealing foam.

Most impressed with their customer service & responsiveness. They came out and did work for us which we paid a reasonable price for, when it turned out that the problem was not what they had originally diagnosed they came out and fixed it right away.

VERY RESPONSIVE, CAME OUT THE SAME DAY.

WE WERE FORTUNATE TO HAVE JAMES HANSEN, AREA MANAGER, CALL ON US. HE & HIS HELPER WERE WONDERFUL. I WAS SO IMPRESSED WITH JAMES'' PROFESSIONALISM FOR SUCH A YOUNG AGE! HE ALSO WAS WILLING TO GIVE ME A CONSULTATION ABOUT THE POSSIBILITY OF BAT PROBLEMS IN OUR BREEZEWAY, WITH A VERY THROUGH EXPLANATION, OPTIONS, COST ESTIMATES, ETC. I VERY VERY STRONGLY GIVE THIS AN A+!!

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KNEW WHAT THEY WERE DOING. EXTREMELY COURTEOUS. MADE NOTES FOR ME AFTER INSPECTIONS. DID NOT TREAT ME LIKE I WAS STUPID. CAME BACK OUT TO PATCH AND RE PATCHED AREA AND MONITORED TO MAKE SURE EVERYTHING WAS OK. REALLY PLEASED WITH THE WORK ALL AROUND.

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