GLASS EXPRESS

Auto Glass, Windows, Glass and Mirrors,

About us

Here at Glass Express we are commited to customer service! We will try and find a solution for every one of your needs. Please contact us for any quotes and concerns and we would be happy to help you out!

Business highlights

33 years of trusted experience
Emergency Services Offered

Services we offer

Glass, Shower Doors, Mirrors, Custom Glass, Replacement Windows, Thermo Glass Replacement, Deck Railing, Auto Glass, Cabinet Door Glass, Custom Mirrors, Commercial, Residential, Putty Windows, Storm Windows, Screens, Stylemark Sliders, Football Display Case

Services we don't offer

Glass Block

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.04 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
0%
3
25%
2
50%
1
0%


Rating CategoryRating out of 5
quality
2.5
value
4.3
professionalism
3.5
responsiveness
4.0
punctuality
4.7
Showing 1-4 of 4 reviews

Quentin S.
10/2016
2.0
auto glass
  + -1 more
I recently had another company repair a chip in my daughters windshield. After the work was completed and seeing first hand the results I asked the tech to take a look at my windshield repair done by Glass Express in River Falls, WI. The tech confirmed that the repair done by Glass Express was done completely wrong and now the only fix is to replace the windshield.
Description of Work: Update of previous review. Windshield chip repair.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
2.0
responsiveness
2.0

$50

Matthew L.
10/2015
3.0
auto glass, replacement windows
  + 0 more
unknown
Description of Work: Replaced the windshield in my car, but they did not seal the window properly so the window leaked over a long weekend with lots of rain. Once discovered they promptly found and fixed the issue. The window has not leaked since.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

Quentin S.
08/2015
2.0
auto glass
  + -1 more
I had a windshield chip the size of a dime repaired. I've had this type of work done several times over the years so I know what to expect. The employee didn't do the job correctly the first time and the manager had to redo the job by drilling another hole to fix the chip. There were several things I observed from my experience with Glass Express. 1. The employee wasn't properly trained to do the repair. 2. The equipment used to fix the chip was entry level compared to other professionals. 3. The manager lacked the interpersonal skills when dealing with an issue. His employee messed up and because I noticed the manager was upset at me. 4. Windshield chip repair isn't one of their specialties.
Description of Work: Windshield chip repair.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$50

Response from GLASS EXPRESS
Dear [Removed member name], We pride ourselves on customer service! If you didn't receive that I do want to sincerely apologize. We want to assure you that the equipment we use is quality and that our technicians are trained properly. We have been doing windshield repairs for over 20 years. With this experience we are confident that the repair was filled properly. Upon your request we drilled the 2nd hole to fill the remaining area. Trying to please you and feel the work was completed properly was out goal. As reviewed with you the day of the repair, our chip repairs are guaranteed. If your repair doesn't hold, we then refund the price paid for the chip towards the cost of a windshield replacement. Our success rate is over 98% for chip repairs. Again, we would like to apologize for your experience at our company! We appreciate your business and comments! Thank you! Glass Express

STACEY B.
03/2005
5.0
glass repair
  + -1 more
THE COMPANY WAS COURTEOUS, AND CONSCIENTIOUS DURING OUR SERVICE PERIOD. THE EMPLOYEE WHO REPLACED OUR GLASS WAS THOROUGH AND DID A GREAT JOB IN MEETING OUR EXPECTATIONS WHICH WE COMMUNICATED PRIOR TO THE WINDOW BEING REPLACED.
Description of Work: THEY REPLACED A BROKEN WINDOW IN THE LOWER LEVEL OF OUR HOME.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

    Contact information

    202 N. MAIN ST, River Falls, WI 54022

    http://www.glassexpressinc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Glass,
    Windows,
    Glass and Mirrors,
    Screen repair,
    Egress Windows

    FAQ

    GLASS EXPRESS is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    GLASS EXPRESS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, GLASS EXPRESS offers free project estimates.
    No, GLASS EXPRESS does not offer eco-friendly accreditations.
    No, GLASS EXPRESS does not offer a senior discount.
    Yes, GLASS EXPRESS offers emergency services.
    Yes, GLASS EXPRESS offers warranties.
    GLASS EXPRESS offers the following services: Glass, Shower Doors, Mirrors, Custom Glass, Replacement Windows, Thermo Glass Replacement, Deck Railing, Auto Glass, Cabinet Door Glass, Custom Mirrors, Commercial, Residential, Putty Windows, Storm Windows, Screens, Stylemark Sliders, Football Display Case
    Glass Block

    Contact information

    202 N. MAIN ST, River Falls, WI 54022

    http://www.glassexpressinc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed