Tri State Basement Repair

First there were a couple of delays due to COVID, the weather, and a truck broke down. The window guys were over 2 hours late. While excavating near the house, the workers “accidentally” broke our water main. This of course was our fault and cost us an additional $3000! Read your contract. There is a small clause about accidents not being their fault. Subsequently, we had no water for two days and a large plumbing bill from a plumber they sent. This may not be over.

I had them install an egress window mid-July. I was pretty happy with the window. Late August we had the major rains and the window held up great. Unfortunately, the dirt they back filled sunk 1.5 feet down around the entire perimeter 2-3 feet out. This was not a complaint for me, it happens with back fill. What was a problem was that I sent dozens of texts and phone calls to empty promises to bring me more dirt for almost 2 months. Then suddenly they tell me they won't bring the dirt since they considered this "landscaping" which was not included in the contract, without even coming to see the extent of the issue. This was a backfill problem, NOT landscaping. They FINALLY conceded to bring dirt, but complained they'd have to rent equipment to get to the backyard. At this point I just said put it in my driveway and I'd move it. So, this past Saturday, I (at almost 50 years old) spent 5 hours moving a huge pile of dirt instead of the people with young men and machinery that I paid $6,000 to do the work. On top of that, they dumped the dirt across the entire front of my garage instead of to the side (2 car driveway), trapping my car in the garage until I finished moving the dirt. So, either they were being massive jerks about it, or just incredibly stupid.

Paid about $13,000 in 2011 for full basement waterproofing. Shortly thereafter basement was finished. In Spring 2017 basement flooded, even though sump pumps working frequently. Tri-State denied responsibility until I produced the original warranty which clearly stated so. Their crew nearly destroyed our finished basement, throwing concrete, rocks and dust everywhere. We paid several hundred dollars to repair the damage Tri-State's repair had caused.

Fantastic...they were fast, friendly and did a fantastic job.

no more water leaks but the real test will be next spring.

Overall fine, we don't have a leaky basement anymore. They were a bit evasive when we contacted them a few days after the installation when we saw a leak at the end of the drain tile. Once the project manager took a look at the issue they fixed it promptly. They had to repair a portion of the drain tile because they did not install sufficient gravel around the end of the drain tile.

They were able to come out the week after I called and gave a thorough and detailed inspection. I didn't close on the home in the end, but if I had, I would have used Tri State without hesitation.

We haven't settled on who we're going with yet. There was no cost for the estimate, it was a free quote. I would tell others that just for the quote they were professional, friendly, and gave us lots of information.

Fred was very helpful and honest! He pointed out a few inexpensive changes that we could make ourselves before having them do anything too costly. This included replacing the brick pavers in our egress window with gravel and installing an egress window cover. He did not try to push any un-needed services on us. Tri State will definitely be the first place we call with any future basement issues based on this experience.

We met with the estimator/salesman Kevin who inspected the entire area, performed measurements and then reviewed the cost proposal in detail with us. He was very knowledgeable and thorough, explaining the process in layman's terms so we had a good understanding of what was needed and why. It was nice to get an idea of the cost right away instead of waiting days/weeks for an estimate. We secured estimates from other contractors and we decided on Tri-State due to the overall cost, professionalism and good reviews/references. Tri-State was able to schedule the job within a couple weeks. They provided us great preparation information so our basement would be ready for them to begin the work without delay. The crew worked over a two day period, keeping dust/mess to a minimum. All team members were professional and worked hard during the process. Clean up of the basement, staircase and outside area was excellent and additional instructions were given to us upon their departure. We have had several good rainfalls since installation and have had no water seepage/dampness. Will edit the review accordingly to let members know how the system worked after a wet spring.

We met with the estimator/salesman Kevin who inspected the entire area, performed measurements and then reviewed the cost proposal in detail with us. He was very knowledgeable and thorough, explaining the process in layman's terms so we had a good understanding of what was needed and why. It was nice to get an idea of the cost right away instead of waiting days/weeks for an estimate. We secured estimates from other contractors and we decided on Tri-State due to the overall cost, professionalism and good reviews/references. Tri-State was able to schedule the job within a couple weeks. They provided us great preparation information so our basement would be ready for them to begin the work without delay. The crew worked over a two day period, keeping dust/mess to a minimum. All team members were professional and worked hard during the process. Clean up of the basement, staircase and outside area was excellent and additional instructions were given to us upon their departure. We have had several good rains since install and have had no water/wetness in the basement. Will edit the review accordingly to let members know how the system worked after a year or so.

No leaks since the work was done and we've had some downpours - when it used to leak. Very satisfied.

The sales rep came out and gave me full information on the worst case scenario ($5000, complete drain system in basement) as well as other options. He was very knowledgeable and didn't give me the hard sell, but he also told me it was best to wait until spring thaw and rains to see what the extent of the leak was.

Kyle came over and walked around, reviewing the issues and explaining options to getting the water out of the basement. His recommendation was to install a sump pump, and set up a system to pump the water out of the house. He mentioned installing additional drainage options around the window well of the leaky window. I asked about the wall in the garage that was creating the majority of the problem--how would they repair it. He mentioned a few options and stated that he needed to discuss the situation with his team and would get back to me. Took photos and measurements. Was here about an hour documenting all the issues. A week later Kyle came back with recommendations from the team. There was no mention of repairing the damaged foundation wall. I used another company that rebuilt the wall with cinder blocks and concrete, and sealed up the leaky window. No leaks. No need for a sump pump system. If you need a sump pump system, I think this company would do an excellent job. Very detail oriented.

The foundation inspector, Fred, was extremely professional. He explained our drainage issues and gave us possible solutions for all of them even though not all of them were provided by Tri-State (such as landscaping). We selected their crack repair services and the repair was scheduled quickly. The crack repair work was done on schedule for the quoted price. The overall work was high quality, but the remaining cleanup was more than we had expected. In all fairness to Tri-State the basement floor was wet concrete and drywall had been torn down, so the dust caked and had to be scraped up. In the month since the repair we have had numerous severe thunderstorms which would have in the past left the basement flooded, but have experienced no problems.

The person who came to our home was very respectful, courteous and prompt. He provided an estimate and suggestion of how to deal with the problem. We had water coming into the basement through a crack in the foundation. The estimate was to place a drain tile system along one wall of the basement and put in a sump pump to remove the water coming into the basement. This was the suggested solution from 2 of 3 providers. We chose the 3rd provided who agreed with us that it was reasonable to just fix the crack in the foundation wall.

Excellent! From the estimate to the completion, they were great, and we haven't had water in our basement since!

They did an excellent job. We used them before to repair a larger crack elsewhere and install I-beams to support a wall that was leaning. They also did an excellent job installing an egress window into a basement room that we wanted to use for a bedroom. They are very nice and easy to work with. When we can afford it, we would like to install a door from our basement into our backyard. We will have Tri-State do the job.

everything was done quickly, professionally with all repairs done perfectly. Since then there is no dampness in my basement and it looks good as new. Thank You!

They left a HUGE mess in my basement and I ended up using more product to fix the remainder of the leak in my basement. Also the tube they buried in my backyard is STILL visible above ground.

The work went very well and we were happy with the service.

The final cost was the same as the estimate and the work was done in 3 days. The job went well.

A representative came out to give me a quote within a day or two or my first contact. He evaluated the situation, gave me a quote, which I accepted on the spot. The next day I got a call scheduling the work--it was more than a month out, but that was OK because the work wasn't urgent. The technician showed up exactly on time, and the work was finished in about an hour. He explained everything to me and answered my questions. He cleaned up the worksite before he left.

Very professional and did a great job. Very satisfied with the work.

They showed up on time and did an excellent job repairing a crack in my basement wall. Everything was cleaned up upon completion of the project. I would recommend them to anyone.