Response from ViewRenew Inc.
Hello Angie's list friend, thank you for taking the time to write the review and I appreciate your feedback. If a client wishes to have the exterior of their windows cleaned by the squeegee method, we will be happy to perform it that way. The spray method that is being referred to is called pure water window cleaning with a water fed pole and was implemented because it leaves cleaner windows and improves employee safety. This method leaves the same, if not better results than the traditional method of cleaning windows by squeegee or by hand. When cleaning by hand, a film is left behind from the soaps which attract dirt - resulting in windows looking dirty sooner; as well as requiring ladder work for multi story homes. Using the water fed pole, we are able to effectively clean more of the window services better and more efficiently than been by squeegee. Also, the results are brilliant and streak free. Using the pole from the ground, creates a safer environment for our technicians to reach harder to reach windows since they don't have to use a ladder. Each customer is explained the process that will be used for their windows before any work begins so they understand the method that is being used on their homes. If the customer does wish to have their windows cleaned the traditional way by squeegee, or has any objections to using pure water to clean their windows, we are more than happy to oblige and will clean the outside of the windows by squeegee.Thank you again for leaving the review and I hope to work with you again soon. Please let me know if you have any additional questions or if I can be of any more help. Garrett Pfarr, ower