Hardy & Jensen Inc

Very well.

By July 29 I already had 3 estimates and had chosen the provider I was going to hire.

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After going into the show room and speaking with the representative we asked for a new quote. As we knew it would not be the same price as it was three years ago. We had already decided to go with the company as we had search before. We waited a week and still did not get an email from them with a new price. My husband emailed him asking if he had sent it and we received an email a day later at 10pm at night. It had said that because we did not take the windows three years ago "we were not worth his time" and that "we missed a good deal." Now to explain that my house was not able to get the windows because my sewer cracked outside and had to replace it to the street, my roof leaked and had to replace that. Also in-between I had a set of twins. The windows had to be put aside. We were not just asking him to come to my house to "waste" his time. I would never recommend a company that thinks anyones business is not worth there time and the fact that he was so rude about it.

From the first encounter I was very impressed. No pushy selling or comparisons, just honest discussion on what level of quality windows I wanted and what experienced the salesman had with houses and window brands. Prices were clear, dates were laid out to accommodate my schedule and the work was completed precisely as described. The install was arranged and the installers arrived on time, completing the work, clean-up, and ensured I knew how to use the features of the windows, how to maintain them, and who to call if anything needed servicing. Went so well I am budgeting plans to replace the patio door and two additional picture windows.

Great - could not have been more pleased. Very knowledgeable, patient, and professional.

Our home is more than 24 years old and the original Anderson windows were failing, Many had lost their seal and during this last harsh winter we had actual frost n the inside of some of them. We looked at the top three rated window manufacturers, Pella, Renewal by Anderson, and Infinity my Marvin. Pella was the most expensive, a very nice product, but their nearest installer to our location was over 40-45 minutes away. Furthermore, we learned that the installer cannot do service if needed. Service is based in Green Bay, over 2 hours away. Likewise, Anderson is located almost an hour away from our location, as is their service source. Hardy and Jensen, in Racine, handle Infinity by Marvin Windows. They are located only a few miles from our home. We are aware that they have been in business for over 20 years and have an excellent reputation. They not only handle windows, but all types of doors, siding and trim, sunrooms, gutters, and awnings. Charles, the salesperson who came to our home for an evaluation of our problem, is a very personable, friendly young man who has worked his way up through the installation team to sales, and is very well grounded and full of information about all aspects of Marvin windows. He had some very good suggestions for modifying the look of some of our windows to improve them. He thoroughly explained the difference and many of the superiorities of Marvin windows compared to their competitors. He told us what the installation process would entail, and what we could do before hand to make it easier. The quote for our job was sent in a very prompt and timely fashion. We had one or two questions so we had a chance to visit the Hardy & Jensen showroom in Racine, where they had all of the window types we had considered. All of our questions were answered on site in one visit. The day of installation, the three member team of Dan, Tyler, and Mike, arrived at 8:00AM. Originally they had planned on 2 days interior work and a final 3rd day exterior work to finish caulking, moldings and trim work. By the end of the first day, all 29 windows had been installed, and by the end of the second day, all of the caulking, moldings trim and finishing was completed. My wife and I can honestly say that we have rarely worked with such an experienced, professional, efficient, and friendly installation team as Hardy & Jensen. They are worth their weight in gold! In addition, Hardy & Jensen shows great integrity and honesty in dealing with their customers. A small error in one of the large triple unit windows was discovered after installation. Charles and Dan explained what the error was. My Wife and I had been looking sat this window all during installation and the next day and had never spotted it. It did not, in any way, affect the function, integrity, or appearance of the window. They offered to completely uninstall the window, return it to Marvin and have it remade and reinstalled at their cost. We said no, since the problem was noticeable only if pointed out. That is real Integrity and Honesty on the part of a company, making it so worthwhile to deal with them. Overall, we a completely pleased and satisfied with our choice to go with Hardy & Jensen and Infinity windows by Marvin. We would not hesitate to use them again, and most certainly will next year to replace some patio doors. We have already recommended them to our son-in-law, and will continue to recommend them to our friends. We give Hardy & Jensen an A+ rating across the board.

The sales person for Hardy Jensen was very responsive to our inquiry for bidding on our replacement window project. He came on a Saturday morning that worked around my schedule. He was very knowledgeable about various windows and installation process. He started with Hardy Jensen as an installer so we trusted his knowledge about the installation options. He was not a pushy salesmen, It did take longer than we expected to get pricing because he said he was really busy. We did appreciate his honesty, but I had to contact him to remind him to get the pricing to us. When he did the pricing, he told us that they did not play games and that their price is the price. After we received a couple of pricing options, we met him at their showroom in Racine which had everything we were looking for. We settled on specific options and he modified the quote accordingly. Because of the size of this project (between $60K - $80K) I asked for the sales rep to break out the labor separate from the window price, so I could quote apples-to-apples. I explained we were getting several quotes and another installer was quoting the same brand window and model. The direct quote in an email from the owner was this: “Your research should be better directed to the product end then the company, then the company that handles it locally, then the bottom line price. Dividing this all out for sales staff and consumers only confuses the quantity of information you would need to sift thru.” This response took me aback since all I wanted to know is how much is he charging me for the window itself. We had several email exchanges with me explaining my position and that I expect companies to make a profit. I also stated I was NOT focusing on bottom line price and that I was willing to pay MORE for a better installer. I just wanted to break down the price. Since the other bids I was receiving did, indeed, break out labor from materials, I was able to make an easy decision. Needless to say, Hardy and Jensen did not receive the project because I was looking for a business who was transparent and provided detailed quotes like the rest of the market. If I couldn’t get that basic information, I was concerned about how problems would be resolved down the road if I was to award them the business.

Called Hardy & Jensen for an estimate on siding work for the back of my garage, the person that answered the phone seemed distracted and not interested in the taking the call. Never heard back from them. Definitely lacked professionalism. Would not recommend.

It was many years ago. We thought they were too expensive.

We don't even get quotes from anyone else anymore. They are very honest. The last time we called to get a quote on something, they told us that what we had was in great condition and there was absolutely no reason for them to do anything else. They could have said that they would do it and made $8,000 but they are very honest and truthful. They have a great reputation and like to keep it. When we need windows, doors or siding we always just call them.

Salesperson came out and met with us and went over their windows and took measurements. We were unsure on which windows to go with so we met again at their showroom to see how they looked when installed. We selected our Windows and purchased 10 windows and a sliding patio door. The estimated time for installation was 4-6 weeks and that is when they were installed. Installation was very professional and they cleaned up after the job was done. The price was more expensive than some of the other providers we received quotes from but I believe that is due to the higher quality of window we selected.

We have used them at other times over the past few years, and they always do a phenomenal job. They used high quality windows, and their workmanship was great. It has been a pleasure dealing with the company, and we are completely satisfied with the outcome of the work.

Went to business and got help finding exactly what I wanted. Signed contract. Price a bit high, but got a good product and good work done on installing. Young well-trained courteous employee [Jake] installed door. Arrived on time, removed old storm door [and took it away], worked efficiently, did VERY NICE clean job of aligning/fitting frame with house siding and doing the grouting on outside. Walked me through how to install screen/window. Cleaned up everything.

We didn’t go through with the project. They were great and showed a lot of professionalism. I had three other companies come out but they were my favorite. Their price was pretty average but it really depends on the type of windows one chooses.

The price was a little high and not outrageous. The installation was excellent. The service timing was excellent. They were very neat and detailed in cleaning. They made sure everything looked neat. They took away the left over. They didn't leave any mess. They did a clean job on the door installation. They cleaned after themselves. I might consider using them, if the price is right.

I have used them a couple of times in the last two years. The one thing that I disliked was that they did not have any financing option and I had to pay them in cash. I was very happy with the window and with their service. Their windows were very expensive and it did not seem economical.

Both installations went exceptionally well. Both jobs were very neatly done in a timely fashion. The initial interviews went well and were very professionally done. The salesman was very courteous and answered my questions thoroughly.

They were outstanding. I just bought a new house and plan on using them to replace our windows here.

The windows took a day and a half to put in. They were prompt and very professional.

Very pleased with the service and professionalism that was done.

The meetings with H&J went well. The first meeting was for initial measurements, and to share ideas. They came back with a few options to consider for the large space and we discussed what we could do to help control costs. They were also able to supply pictures of another job where they had used the style we were considering but on a smaller scale. When we decided on a final design/style window, they came out for final measurements. We paid half down. The contract was signed in the beginning of Sept and the work completed just over one month later. The actual window installation took one day from start to finish. They were a little late (30 minutes) arriving in the AM but it worked out OK. (I had to get to work myself). The work area was left clean and all the old material taken away with them. I have before and after pictures that I can upload at a later date.

IT GOT COLD AND THEY WERE DELAYED A WEEK OR SO.