Response from Building Waters
The customer had me repair a leak on a brand new faucet. The problem is rust in the valve from the customers piping which he was advised to replace. The homeowner does not want to replace his piping because of cost. I let the customer know that more rust from the piping would over time, make the faucet leak again. When I cleaned it out , the customer and I both agreed that the leak was repaired. Three weeks later he calls me and said that it's leaking again. He said that it just started leaking by itself and that he had never used the faucet since I repaired it,which I find hard to believe. I explained that the piping needed to be replaced and he understood. He thought I should warranty the repair. I do not know of anyone who warranties anything they did not furnish. I did not furnish the faucet (or make money upon furnishing it) I'm not warranting the good working order of a faucet I did not furnish. Their is rust stuck in the valve again, as I told him would happen. He also said he would not pay for a second visit. The deal he had purchased warranted a additional fee of 65.00 which he understood . l did not take advantage of the man in any manner. We give deals on Angies list so we can build a relationship and trust with customers and to provide other services to a customer with the hope of additional work. This guy didn't want to take advantage of the other services we offer (and he needs). He just wants free work completed and is using the review board as a lever to accomplish his agenda.Were in the business to make a Money, not cater to these actions from some one trying to take advantage of us.