Hasheider Roofing & Siding Ltd

It went BADLY I rated them higher than I want to because I have no idea the quality of the work. Might be great, might not be. Time will tell. I was promised by the roofing estimator that they would send me their own workers , but 3 men from out of state showed up here instead. No way to identify them or their trucks as Hasheider people, just Illinois plates on the trucks, which was odd since I hired a company from Prairie Du Sac, Wisconsin. That was my first horrifying clue to how that day was going to be. When the estimator came out, I specifically asked about WHO would do the work, and that I'd had horrible experiences with SUB contractors, and therefore WANTED to be NOT sub-contracted out. Yet, those who were here to do the job were from Elgin, Illinois and not employees of the company I hired. I am so frustrated with being so careful researching home improvement companies, and although they send out estimators who brag of their company skill levels, when the actual workers show up, they are not as expected, some still learning basic things. For instance, with a flooring project this year ( Walgenmeyers), they sent a horrible sub-contractor who was a 20 Something and he texted all the time while letting the company owner's high school aged son try to figure out how to install a $3000 dollar floating floor. The older one, who was supposed to the work, sat in a corner texting while Jr. mangled the edges of the tiles. I had to ban the texter from our property and they sent another unqualified but nicer young man. He did such a crummy job, many hours of repairs and re-doing had to be done. Our 2 day floor took from June 24 to Sept 12. A nightmare! I told the roofing estimator of this flooring horror, and asked if they sub-contract, because I would never use a sub-contracting place again. He said they do not sub-contract. But, they did. The 3 men got here, and they had no contractual details of my roofing job. Very unsettling to have people tearing your roof apart who knew nothing of the many details I'd discussed with the people from the roofing company I hired. A person ( one of the estimators ) from the company showed up 2 1/2 hours after the out of state men got here. I had no faith in what they were doing. I was freaked out that I'd once again been sent questionably skilled SUB-contractors, like with the floor project this year. Because I called the company office about the situation that morning, they sent a man who was what I expected the WHOLE CREW to be, an experienced employee of Hasheiders. He was here for 4 hours on the first day of a 2 day job. If I wanted random workers from any state near Wisconsin, I would have carelessly picked anyone out of a phonebook. I have no confidence in the roof job, since they were not from the trained company crews I was promised. If 3 men who worked for Hasheiders had done the work, I would be 100 percent confident in the roofing job. Because of all these issues, at the end of day 2, I called and asked the company owner for a 5 percent discount and he was nice enough to give it to me. He was very easy to talk to and said this had never happened before and they were just starting to sub-contract. WELL, guess what, I am TIRED of paying a lot of money and getting home improvement workers here who are not as promised. I paid for top quality again, and got high stress and doubt. On the first day of the job, when 2 unmarked trucks pulled in from Illinois, and tried to ask me in broken english if I had a roof job to do, my heart just sank as I knew they were not what I was promised (no sub-contractors). As they were tearing into the roof and coming near my defunct furnace pipe (that was supposed to go, as in the contract they didn't have), and the pot vents that were to go (as in the contract they didn't have) , I asked "Do you know that furnace pipe is leaving, the vents are leaving, and a ridge vent is to be installed?" they looked at me like I was from Mars, and I said "HOLD IT! I'm calling the company!". That call got the skilled man from the company here in an hour. I contracted at a high price for ALL skilled Hasheider roofers , and did not get that. Believe me, paying 15,000 dollars for shingles and gutters feels even more horrible when you don't know if it was done right. I could have hired anyone else, for a couple thousand less probably, and taken whatever sub-contractor they sent, and had the same job done. I found 2 issues already, the day after they left. There is something 4 inches long, flying out of the ridge vent at one end, probably something that needs to be trimmed, but if I can see if from the ground, why could they not see it from the roof? And one of the bottom corners of the roof, has the aluminum trim not sitting low enough on the eaves. It is not level. I can see it, why did no one from the company LOOK at the job when it was done? The gutters are not done as of this writing, 3 days after the roof was done. I will tell the man who will do the gutters ( a very nice man who is the sub-contractor boss) about the roof issues I found and I expect he will fix them fairly easily. Makes me sick to have to recount this all in this review. Same high blood pressure feeling as the day the sub-contractor workers arrived and I realized I was not getting what I was promised once again. Hopefully in a year I'll be forgetting the whole ugly experience. I want to again thank the owner for being so understanding of my complaints. I am just so tired of paying so much for home improvements and having such horrible experiences. I have spent about 60,000 dollars on our house in the last 6 years and only one place out of 6 (The Granite Shop of Madison) delivered a quality job with skilled craftsmen. They were here, did the job, and never needed to come back for any reason.

We were hit by a really big hail storm two years ago and 90% of the roofs on our block needed major repair or replacement. The insurance guy and another roofing contractor had nothing but praise on the new roof. They did a really great job. I was really impressed. The price I think was a little high but the quality was excellent and that is probably why. They were responsive, they were punctual. They showed up when they said the were going to show up. We had a problem with a branch that was poking under our shingles and causing a leak a year later and it took them a while to come out. Their office is a little disorgnized. The follow up later wasn't great but the initial install was perfect.

They were very good. I found out they were a very reputable company, based others feedback, not from Angie's List. I live quite a ways away too, but they didn't hesitate to come up for me.