Carroll's Ozaukee Heating Inc

I called on 8/23/18 & asked if they would be interested in providing us with an estimate for a new furnace & air conditioning system (our current is 31 years old) & an appointment was set for 8/27/18. However, Warren was a no show and did not even call to apologize or reschedule.

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Very well. They met and exceeded my expectations.

Warren arrived punctually and was professional and friendly throughout. Clearly explained alternatives and the related costs. Did not use the company due to receiving a better quote for an alternate system. Definitely a good source for Bryant equipment and service. Would not hesitate to use this contractor in the future.

Called at 9AM, they had 2 guys at my house before noon. Problem was furnace blower was not running. They fixed a broken wire, cleaned the blower area, replaced the filter, and found the A/C charge to be a bit low, so they charged that up as well. All for alot less than I thought it would cost! Great service. Great Price.

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He comes when I call him and he's prompt about it. He's quick to come when I'm having an emergency and have no heat.

They were on time, did the work in a professional way and the price was excellent.

They got here within a day of the AC being broken. He got here early which is kind of cool. He called to ask if it was okay to come early and I said that was awesome.

Last winter when we got a lot of snow and cold the furnace went out, so I gave him a call. He told me that he already had a dozen other people that had the same problem. When he was in his truck, he called me and walked me through everything step by step. I found a vent was plugged. He then walked me through all the steps that needed to be done to fix it. He spent a good 20-30 minutes on the phone with me, and I was able to get the furnace running. He didn't charge me a dime for his time. He is very honest. He isn't going to try and rip you off. He went above and beyond what he had to to help me out, even though he wasn't making any money off of it.

I COULD TELL THAT WARREN CARES ABOUT HIS CUSTOMERS. HE SCHEDULES HIS WORK KEEPING TIME OPEN FOR EMERGENCY ''NO HEAT'' CUSTOMERS. HE CALLED BEFORE HE CAME OUT AND QUICKLY REPAIRED MY FURNACE. HE PATIENTLY EXPLAINED AND SHOWED ME WHY MY FURNACE WAS NOT WORKING PROPERLY.