Bielinski Homes

unknown

The house, for the most part, was OK. The customer service (our project manager) was horrible. At one point, when we asked if they would complete the house on the PROMISED date, he said "do you you want it fast or want it well built". We could not believe it. Our largest purchase and service at the level of a 7-11. After the first ear, there was not much that was wrong. After this hard winter of 2013-1014, the poor insulation, lack of proper attic venting and lack of ice d*** membrane (can you believe they chinced on this for a near 1/2 mil house?), I had another "run in" with there customer service. Again, pathetic. Slow response, wrong info, no real answers. At the end, do yourself a favor, avoid these knuckleheads. This is your BIGGEST investment, they act as if you just bought a dvd player with a one year warranty. They don't get the idea of repeat business and word of mouth. Maybe they will someday. Or maybe they should go out of business and save us the aggregation.

They were helpful polite and very prompt with follow up and through with follow through. The first person I meet in the process walked me though the home and made a point to contact me for several months to let me know of any promotions. After getting the one I wanted we started the building process.

I was impressed with their great customer service! They were very willing to work with us on anything. They had a well-laid-out step-by-step process. The house was completed ahead of schedule. Our phone calls were returned promptly.

THEY SAT DOWN WITH US AND DESIGNED A HOME WITHIN OUR LIMITED PRICE RANGE THAT MET OUR INTIAL NEEDS. WAS VERY HELPFUL THROUGHOUT THE ENTIRE PROCESS AND MADE THE WHOLE BUILDING EXPERIENCE ONE THAT WE WOULD GO THROUGH AGAIN.

WE HAD OUR HOUSE BUILT OVER THE SUMMER, AND MOST OF THE PROBLEMS WERE AND ARE ABOUT WHAT MIGHT BE EXPECTED AND THEY WERE AND ARE BEING RESOLVED. HOWEVER, A SUB-CONTRACTOR DID A TERRIBLE JOB PLANTING OUR GRASS, RESULTING IN PATCHY GRASS THAT LOOKS AWFUL COMPARED TO OUR NEIGHBORS. WE STARTED COMPLAINING RIGHT AFTER THE SUB-CONTRACTOR FLOODED OUR YARD AND THE GRASS STARTED GROWING IN PATCHES. IF BIELINSKI HAD RESPONDED IMMEDIATELY IT COULD HAVE BEEN REPLANTED. INSTEAD THEY PLACED A PHONE CALL TO THE SUB-CONTRACTOR, AND LEFT IT TO ME TO WORK WITH THEM. I CONTINUED TO COMPLAIN TO BIELINSKI AND AM STILL TRYING TO GET IT RESOLVED. BECAUSE THEY DID NOT RESPOND AS THEY SHOULD HAVE INITIALLY, THE ISSUE IS GOING TO DRAG ON INTO NEXT SUMMER.

RESPONSIVENESS WAS EXCELLENT. THEIR PERSONNEL ARE WONDERFUL--VERY GREAT WITH COMMUNICATION.

unknown