Response from Jamie Conklin Lakeshore Services LLC
The Big Deal. This coupon can be applied to up to 25 inside and outside or 46 outside only window pane cleaning. Maybe additional charge for removal and cleaning of combination storm windows. Either she didn't read this or didn't understand it. Approximately 24 combination exterior windows needed to be removed from inside the house, and taken outside to be cleaned. Then clean all exterior windows on the house before putting back the 24 removed windows. If most of the windows didn't have broken ropes which hold them up, she would not had to of held the window open while the storms were coming out or going in. I do not up charge for removing and putting these windows back in after being cleaned, the coupon says there maybe additional charge, I just consider it part of the job, and not to soak the customer for every dollar. I thought she could of held the window without there being a problem. These windows fall fast and most likely break, and diffidently break the storm passing under it. I don't see anything significant about this report, since nothing is said about windows being left dirty or any related issues to the actual job of cleaning windows. I think you would agree the cost of approximately 150.00 is justified for work performed, even though she didn't think so.