VAN VREEDE'S APPLIANCE ELECT

very helpful folks. Get right back to you and will match prices.

The repairman was from a company called Howie Voight's Appliance, intead of Van Reede's. He explained that they had just been purchased by Van Reede's. Upon examining the dryer, he explained that the heating unit was operating fine and that he thought the noise was coming from the ball bearing which appeared to be worn. He told us it would cost $180 in total for that repair. The "Trip charge" would have been $59.95, because we were outside of their service area (if inside the service area it would have been $44.95), and there would have been a minimum Labor charge of $25.00, totalling $84.95 if no repairs were made. After replacement of the ball bearing, which required substantial help by me (I don't know how he would have finished if my wife was the only one home) the dryer was not improved at all. The repairman then concluded it must be the motor that was causing the noise. A motor would cost over $300, and would have to be ordered as they did not have any in stock. I complained that he was charging me $180 for no improvement, and he said the part cost only $16.95, to which I responded he was charging me $95 more than the minimum for no improvement. Furthermore, he recommended we buy a new dryer rather than spend the $300 + labor as a new dryer might only cost around $300. He further recommended we run the dryer until the motor fully breaks down. What a terrible first experience with Angie's List. After paying the one year membership fee, being convinced by a customer service representative that the network was in place for my zipcode, I had to call the first seven recommended Appliance repair companies before I contacted one that would travel to my home address. And they (Van Reede's) charged me an extra $15.00 to make that trip. It wasn't Van Reede's that showed up, they didn't fix the problem and charged me $180 for nothing! I'll write-off the Angie's List membership as I don't think I can afford another high cost non-fix referral. I'll never use Van Reede's or Howie Voight's Appliances ever again and I will tell everyone I know about my first and last experience with Angie's List and Van Reede's newly expanded appliance repair service!

I called to make an appointment for a service call for our refrigerator. The receptionist listened to my problem, left the phone to talk to a service person, came back, and told me what to do to fix the problem. It worked.!!!

They were excellent. I would recommend them to my friends, family and others. I rate them very highly and would use their services again in the future.

We felt Mike was pretty helpful and honest. He knew that we were there that day to shop around and NOT buy... and he still spent 1/2 an hour with us explaining our different options in the dishwashers alone. He also told us to go buy our counter top microwave somewhere else (since it is back to school season so everyone has them on sale at the moment!) I mean who does that, really!!! We left feeling like it was a place we'd feel comfortable buying from in the near future.