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FloorQuest

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Flooring Store offering carpet installation, wood floor installation, laminate, vinyl, and tile flooring, and countertop and cabinet installation. A flooring & cabinetry store you can trust! We're among the fastest growing flooring stores in WI, and you can always count on professional installation. Call today for a free estimate!

Business highlights

21 years of trusted experience

Services we offer

Flooring Store, Flooring Contractor, Carpet Store, Carpet Installer, Wood Floor Installation Service, Wood Floor Refinishing Service, Tile Store, Tile Contractor, Rug Store, Countertop Store, Cabinet Store

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.810 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
10%
3
0%
2
10%
1
10%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.7
Showing 1-10 of 10 reviews

Mary N.
08/2016
1.0
carpet installation, flooring contractor
  + 0 more
The owner came to measure the areas (and was late) and informed me he would have an estimate in a couple days. After four days, I called the business inquiring as to the status of the estimate and was told he would get back to me. Over a week now and still no return phone call! Pathetic way to run a business.
Description of Work: New flooring.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Christian M.
11/2015
5.0
carpet installation, hardwood floor
  + 0 more
unknown
Description of Work: Very professional. Timely. Excellent product.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Gary K.
03/2015
5.0
carpet installation, flooring contractor
  + 0 more
We needed to reschedule and they were so accommodating. This was close to the Thanksgiving holiday so it was just great service for us. They did everything so professionally.
Description of Work: We had carpet taken our of a bedroom and hallway. They installed new carpet in each area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Amy C.
04/2014
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
Ed with Floorquest was very helpful and was able to custom order the flooring I wanted. The installers were prompt and professional and covered every detail. I would use Floorquest again.
Description of Work: Installed hardwood flooring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Jenny H.
01/2014
2.0
carpet installation
  + -1 more
We went in to get some advice on flooring and have some guidance. They were not very attentive or knowledgeable at all. The price was comparable to other places we looked, but we did not receive the customer service we were looking for. We were fed misinformation, and then left to our own devices. Not going back.
Description of Work: Hardwood and tile flooring quote.

Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
2.0


Patrick A.
08/2013
5.0
carpet installation
  + -1 more
The process was good. It went well. They were really good with following up and calling ahead. They have good communication and they were flexible with giving us different types of carpeting.
Description of Work: The Floor Quest provided me a quote 2 1/2 weeks ago of their carpet services.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$10,000

John D.
07/2013
4.0
home remodeling
  + -1 more
They have not done any work for us. We elected to go with another business. The quote was around $14000. I didn't feel like the designer listened to what we really wanted. They designed a portion of the kitchen in a way that didn't really reflect what we wanted.
Description of Work: FloorQuest gave us an estimate for kitchen remodeling.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

Debra W.
11/2012
5.0
carpet installation
  + -1 more
Desiree and the entire staff at Floor Quest were very pleasent to work with. When they came to our house to measure for the Carpet they gave us suggestions on what color to choose and answered all of our questions on the installation process. Once our Carpet arrived, a prompt call made to us confirmed the installation date. The Caret Installers were professional, clean, and very friendly. They completed most of the job in one day and had to come back to finish the stairs the next day. It looks fantastic! I even noticed that they placed a cardboard under their Van (must of had an oil leak). I would not hesitate to go back to Floor Quest....the selection of materials is vast! We initailly found Carpet at another retailer and when we went to Floor Quest, Desiree made a call and was able to get the same Carpet (even though it was not what we ended up selecting). The only downside after our Carpet install was that we could not use our Dyson Vacuum on our new Carpet:( The installers even tried to push it and said that it would be easier to push a truck up a hill than to push the Vacuum.
Description of Work: We removed our old Carpet and had Floor Quest install new pad and carpet in our two rooms downstairs, up the stairway and bedroom upstairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,300

Corey M.
11/2012
5.0
carpet installation
  + -1 more
Great job I can't even see that the carpet was repaired.
Description of Work: They did an excellent job on a carpet repair. Will definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Dan D.
03/2012
5.0
flooring contractor, carpet installation
  + 0 more
My overall experience with them was good. Installers are the ones that make the company look really good, and they were like a subcontractor for them. It was expensive as they did carpeting for the entire house. It was a positive experience by all means, nothing negative. I would use them again.
Description of Work: I used FloorQuest to install carpeting in my entire house when I bought it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    1705 N Washburn St, Oshkosh, WI 54904

    http://www.floorquest.net/

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 PM

    Licensing


    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Flooring Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Kitchen and Bath Remodeling,
    Ceramic Tile,
    Cabinet Making

    FAQ

    FloorQuest is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 7:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 7:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 1:00 PM

    FloorQuest accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, FloorQuest offers free project estimates.
    Yes, FloorQuest offers eco-friendly accreditations.
    No, FloorQuest does not offer a senior discount.
    No, FloorQuest does not offer emergency services.
    Yes, FloorQuest offers warranties.
    FloorQuest offers the following services: Flooring Store, Flooring Contractor, Carpet Store, Carpet Installer, Wood Floor Installation Service, Wood Floor Refinishing Service, Tile Store, Tile Contractor, Rug Store, Countertop Store, Cabinet Store

    Contact information

    1705 N Washburn St, Oshkosh, WI 54904

    http://www.floorquest.net/

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 PM