D R HANSEN PLUMBING

Couldn't get the guy to call me back; tried to get a hold of him 3 days in a row (4 phone calls total). He had his wife (I think it was his wife anyway) call me back one time because he asked her to get our address... but she still wouldn't schedule a time for us! ***UPDATE*** She called me back today to schedule an appointment... 12 DAYS LATER!!! There was no misunderstanding here, that I can promise! I never once was asked to have my realtor call to set up the appointment. I remember it clear as day; after giving her our address, her last words to me were "alright, I'll have Dave call you back." I definitely wouldn't call this guy if you have a problem that needs fixing A.S.A.P.!!!

They finished the work quickly. I thought that the work will take longer but they were very quick. Everything went well. The building inspector came in and checked everything. The work was finished in a day. They seem to know what they were doing. They did a great job. I think the price they charged me was okay.

Very fine. Done in a timely and professional manner.

Pipe under the sink broke. They had it fixed within 6 hrs. of our call.

No problems- installer was prompt and pleasant.

I had several plumbers come in and give me estimates and Hansen was by far the best price. The individual that came out for the estimate was somewhat abrasive from the start. The house was about a year old when he came out and he gave me a sermon about the necessity of having a licensed plumber do such work as I had done for a water softener/conditioner. In addition to the above mentioned items, I was also going to get a new toilet for this bathroom. I told him that I wanted it to be the same as the rest in the house (Toto). They did all the work soon after except for the final install on the bowl itself because we needed to wait for the floor to be installed first. A week or so later, another plumber stopped by to get a look at the other toilets in the house. Five months passed by until we were ready for the bowl and they came in and installed it. While doing this, I had to "run" somewhere and by the time I returned he was finished and gone. To my surprise, I was the unhappy owner of a new Kohler toilet, not a Toto as I had requested. This was a Friday afternoon and I called the office to notify them of their mistake. The girl on the phone said, "I'll tell Dave" and he'll call you back. I never did get a call from "Dave", but what I did get was a bill for the sink that the plumber had connected, as well as a $50.00 upcharge for the Kohler toilet because it was ADA compliant. I paid the charge for the sink connection, but not for the upcharge. Now they send me an invoice each month. I was quoted $900.00 for all of the work (and toilet) and they knew what was needed due to the plumber coming over to look at the other toilets in the house. I was very unhappy about the sermon regarding what may be done with my house and the fact that he is trying to nick an extra fifty bucks out of us for the wrong toilet that they put in. The whole thing is something of a mess.