Carpet has so many things going for it. It’s soft, safe, warm and quiet. It’s stain-resistant and gives excellent value for the price—and it saves energy. Carpet is also proven to trap allergens and dander (which can easily be removed with the right vacuum used regularly). So for beautiful comfort underfoot, consider carpet. Locally owned company.
Services we offer
Carpets & area rugs, hardwood flooring, tile, stone & laminates
Excellent. Trustworthy and a very good value. Very helpful throughout the process. Katie in the store is particularly helpful. I would recommend this place highly. Great local company.
Description of Work: Assisted with selection of carpeting for seven rooms in our home and vinyl for a front hall. Install per directions, moving some of the furniture per directions.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Lyn S.
05/2013
1.0
carpet installation, flooring contractor
+ 0 more
I tried to use them, but they were very, very, rude to me. I went in to question about making some more changes and the gentleman who was actually the owner decided that he didn't want to do anymore work for me, so he swore at me and refused to serve me. I had already paid for everything and they were supposed to start installing it the next day, but again he refused to serve me and made me give him my credit cards so that he could refund me because he didn't need my business anymore, which was exactly what he said. He almost had me in tears. Their responsiveness was very good at first and they were punctual.
Description of Work: Carpet Gallery & Flooring Center was scheduled to do some work for me. I purchased some carpet and they were going to install it.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$2,100
Response from Carpet Gallery & Flooring Center
We worked with [member name removed] on multiple times. Each time she came into the store and selected her carpet. The next time she would come back in and completely change the order. We had the order written up 3 times with 3 different products. Then she came back in the 4th time and wanted to change it all again. After many hours spent with [member name removed] it was obvious to us that were just not going to be able to satisfy her. I, very politely, asked her for her credit card so that I could refund her money in full and suggested that maybe another flooring store would be a better fit for her. At NO time did I ever swear at her. In 20 years I have never told another customer that we did not want their business. [member name removed] could not find a product that she was confident with. I understand that she may have been upset. We did go out and do an on-site measurement for her and helped her as much as we could. I think if she looks back on the situation she will be fair and acknowlege that I never refused to serve her and I never swore at her. She herself stated that she came back in to the store to "make some more changes". This was the 4th time she changed everything on a fairly complicated order.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile
FAQ
Carpet Gallery & Flooring Center is currently rated 4.3 overall out of 5.
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 3:00 PM
Carpet Gallery & Flooring Center accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Carpet Gallery & Flooring Center offers free project estimates.
No, Carpet Gallery & Flooring Center does not offer eco-friendly accreditations.
No, Carpet Gallery & Flooring Center does not offer a senior discount.
No, Carpet Gallery & Flooring Center does not offer emergency services.
No, Carpet Gallery & Flooring Center does not offer warranties.
Carpet Gallery & Flooring Center offers the following services: Carpets & area rugs, hardwood flooring, tile, stone & laminates