Aquire Restoration, Inc.

About 5 months ago I reviewed the services of Acquire Restoration and gave them one star for incomplete and incompetent service as well as for charges way over estimate. 3 weka ago they finally responded - belatedly kind of like their service. There were several inaccuracies in their response. It is correct that I signed for services prior to the start of work but the estimate that your former employee - that you fired - provided was not honored. We did have a carpet upgrade but we were also charged for additional time it took the dry walkers and painters to return to correct the job, which actually was never completed by the painter. In addition your claim that you verbally told me the color of paint used is inaccurate - despite numerous phone calls and requests no one ever responded and despite your claim no paint was left in the house. Your claim that you were screamed at on the phone is also very untrue and I would dare you to provide any proof of that. All in all, my review of 1 remains. Jeff needs to get over himself and provide quality service to his customers if he wants his business to continue

From the first phone call, I experienced a company that had strong customer service as a goal. Everyone I spoke with was friendly and wanted to assist with correcting the problem that I knew that my decision to go with a local company and not a national company was the right way to go. The repairs were coordinated by Contents manager/estimator Vanessa Mathison who went above and beyond her job description, I know. I was handling this situation from 1000 miles away and she was so professional but with such an air of friendly reassurance that I felt an immediate trust that I was in good hands. I could not have been more satisfied with the work that was done - from the materials to the installation to the finishing touches, this company and it's people pulled it all together. Kudos to owner Jeff Edmonds for putting together such an outstanding business!