Recreational Concepts

They tell us what we need to add to our pool every year to clear it up for the summer.

We chose to work with Recreational Concepts because of their proximity to our home and historical knowledge of our pool. But what will make us change companies is the consistent lack of communication of when they will be onsite and their invoicing practices. We recently (Feb 2024) received invoices for work completed in 2021 - how is this a way to run your business and allow people to budget appropriately. Mind you this was not an invoice that we had received previously, this was the initial invoice.

excellent customer service, helpful with information and options, and quick replies. great service for a repair also!

Great service and products. They work hard to make your pool and spa dreams come true! Always great to work with.

Recreational Concepts and staff are highly professional and trustworthy. I can't imagine trusting my inground pool investment to any other pool servicer in the area.

This company damaged my yard while installing a pool for my neighbor. They entered my property without permission and caused significant damage to my yard as the ground was very wet when they decided to start the project and got the crane stuck. They then proceeded to dump several dump truck loads of gravel onto my yard to try to get the crane out, again all without my permission. The "grass" they planted was almost all weeds and when I tried contacting them simply to request treating my yard to eliminate the weeds, they refused to talk to me. The receptionist is very rude and kept saying "what do you want us to do about it?" She repeatedly refused to allow me to talk to the owner until I threatened to sue them or report to BBB. At that point, the owner said they would come by within a couple of days to assess and treat the yard and never showed up so I ended up reporting them. Terrible company. I got nothing but attitude from them and they clearly don't care about the quality of work they leave behind or customer satisfaction.

Punctuality and timeliness of service was a consistent and serious problem. They said they lost some employees during the summer, so perhaps that explains it. They know what they're doing, so I would consider hiring them again if they could promise timely service.

Outstanding. I have used Rec Con since I moved in to this home. It is my first home with a pool so I was a little overwhelmed. Jeff, (owner) is incredibly knowledgeable and was and is willing to share his expertise when ever I have a question or am trying something new. The staff in the store including those that do the billing/paperwork are friendly, knowledgeable not looking to sell me something I don't need. Nothing less than pure professionalism. Jeremy, the service technician is truly a " subject matter expert" and taught me pretty much everything I know about pools . so much so that I rarely see him anymore as I am able to do most tasks myself now. I could go on and on about details of every visit and service call but that would be redundant. bottom line is, if you need a new pool, or service or supplies for your current pool, you will be well served to give Rec Con a call. You WILL be pleased.

unknown

Very well. Came on time. Finished in two days. Brought the correct material. Cleaned up very well. Best thing is that the deck finally had sturdy posts/rails.

Recreational Concepts was going to call back when they could send a technician out to check out the problem. I received no call, however, the next day a pool truck was in the yard. Jeremy reviewed the situation and, almost immediately, noted a hole about the size of a quarter in the lining. I got out my "patch" kit, but he went out to his truck and got the professional adhesive and a patch. He was here about 20-30 minutes and patched the hole. He told me what to watch for and to finish filling the pool. I asked about fees, he said that this would be billed as an hourly stop. --hourly rates were around $85 or $90 I noted that the winter cover was still on (due to the leak, didn't see a good reason to remove it yet.). He said if I didn't loose water, I should contact the office and schedule time for him to come out he'd do that. But to call either way. Again, this would be billed as hourly. I watch the water level over the weekend; before I called them, he called back to see if everything was OK. I stated it was. He set up time and came back out to complete the opening.That took about 30 minutes to remove the winter cover and install a new solar blanket. I was expecting to be billed for about an hour or so for both calls. Was a bit surprised that my (1st) bill was for almost $105+tax and was listed as Service Call -- patched liner. I called and the office told me that a service call is $95, the patch was $10. Given the one bill, I assumed Jeremy had combined the two calls. Then in September I received another bill for the winter cover removal and solar blanket for $90 + tax. I rate the service excellent, but the billing inconsistent--just not sure what you'll get charged.

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