ServiceMaster Clean

The technician was over an hour late for starters. While in the house performing the requested services he was polite and courteous. The trouble came following the service. We had been told the carpets would dry within in twelve hours and were given special plastic booties to wear should we need to walk on them. The furniture was not to be placed back into the rooms until the carpet had fully dried. We followed these instructions to the letter as we did not want to re-soil the carpet or damage the carpet or furniture. It took three days for the carpets to fully dry and there were many areas where spots remained or the carpet had not come clean. We called ServiceMASTER to inquire about having the spots remedied. Upon calling the owner, Vicki, she had informed us that they had been discussing our home and carpets. She told us there was excessive wear and tear of the carpets and there was no way they could get the spots out. They further went on to say that the excessive amount of cat urine damaged the carpets further, added extra cleaning time and that we had added so many extra rooms we had caused their technician to run far behind the rest of the day. She implied that they were talking about us behind our backs, so to speak, and that our house was filthy and full of cat pee. This angered me and when I attempted to refute this fact she stated, and I quote, "my son-in-law was the one who did the service and I am going to believe his word over yours". I do NOT believe this is the way to run a business. Doing a poor job then accusing your clients of being filthy and liars. The carpets downstairs are only a year old and the ones upstairs are only five years old. Only three people live in this house and they are all adults. We employ a cleaning service who comes in twice a month to clean, dust and vacuum and in between that we maintain it doing the very same things the cleaning people do. This cleaning crew has be employed by us for 20 years now. Explain to me how there is excessive wear and tear on the carpets, that the house is filthy and that there is excessive cat urine ever where. The simple answer is it is not true and ServiceMASTER simply did not want to own up to or correct their mistake. This is not a business I will do business with again or recommend to anyone dead or alive. What happened to the customer is always right?