CHEM-DRY OF LA CROSSE

Chose this company to have our living room rug "professionally" cleaned after our dog urinated on it twice. The technician picked the rug up, and said that he should be able to have it back in two to three days. I explained that it was no rush, as the website said turnaround should be 5-10 business days. Here we are almost two months later, I have called and left three messages with their answering service over the last four weeks, and I have still not received so much as a call back (they have mine and my wife's phone numbers). I even attempted to visit their "office" (rented warehouse space) for an explaination or to have the rug returned, and there was no one there to talk to. I left a message with the neighboring business to give them when they see them. I'm giving them until next Wedneday to contact me, or I am going to file a theft complaint with the local PD. They are leaving me no other option. I would recommend finding another option if you need a rug or carpet cleaned.

He did an excellent job! Full stop.