PROVEN POWER INC

On Wednesday May 19th, 2021, my personal tractor that I owned broke down and needed major repairs. I was looking at a potential of 6 weeks of downtime. After the weekend, I contacted Proven Power (Oconomowoc) regarding a used John Deere 3039R tractor that had been sitting on their lot for several months…which I intended to purchase. I needed a 2nd tractor. I stopped at the dealer on Tuesday May 25th to inspect the tractor…and found 3 issues that needed correcting. Upon writing these corrections into the “terms of sale”, I made the purchase of the tractor by putting down $3500 and was offered John Deere financing to cover the rest of the cost (tractor was over $20K). The three issues were: 1. The FEL joystick was almost falling off…it was very sloppy and in need of dire replacement/repair. 2. The wiring harness for the rear lights on the ROPS had been pulled out of the rollbar and was left hanging off of the back of the tractor. 3. The shrouding in front of your feet (when you are sitting on the tractor) was broken and falling off. Over the course of the next couple days, I had called the salesperson on several occasions to find out if the tractor had been brought into the service bay and if the parts had been ordered to make the repairs along with any potential updates on delivery. What I wasn’t understanding was: why weren’t these obvious issues corrected before the tractor was put on the lot so it could be sold? When I looked at the tractor, it had been on the lot for several months, so it’s not like these issues could have previously gone unnoticed by any potential buyer who looked at this tractor, including the dealership staff. I originally wanted the tractor delivered by Memorial Day weekend, but my salesperson forwarded me an email from his manager (on Thursday May 27th) stating that the parts wouldn’t be arriving until Tuesday or Wednesday after Memorial Day. The dealer offered me the option to take the tractor home (because I really needed a tractor!) and make the repairs later. However, with the condition of the FEL joystick (which I would be using heavily), it wouldn’t be safe to operate and shouldn’t leave the dealership until the repair was made. Safety first! I declined. Of course I was disappointed, but I knew where I stood on the timing. I didn’t call the dealer anymore for any status updates until the following week on Tuesday (late afternoon) when the parts may have potentially arrived so that I could arrange to have a day off of work (later in the week to be home for a potential delivery) if the parts had arrived and they planned the repairs for Wednesday. According to the service department technician, some of the parts had arrived, but there were more parts that had not arrived yet. Just to point out…both the dealer and myself were at the mercy of John Deere and UPS. This was not the dealers fault that the parts were in “shipping” status. However, after finding out those details, the service technician proceeded to begin lecturing me and telling me that I should not be calling the dealership anymore. He was very rude and condescending. I explained that I was only trying to get a delivery ETA (E stands for “estimated”) so that I could arrange to have a potential day off with my employer (for delivery at my home). The technician continued to lecture me and told me that I would be contacted when they were ready to deliver and I shouldn’t be speaking with anyone at the dealer until I get that phone call, and he told me not to call the dealership again. That evening I sent a letter to the location manager stating how I had been treated by this technician. I received an email response/text message from the location manager stating that the dealership was cancelling the sale with me. Wait? What? What did I do wrong? I didn’t insult anyone. I didn’t swear or argue with anyone. I didn’t call anyone a bad name. I wasn’t even asking for a discount or financial compensation. The manger told me that since I was unhappy with the service timing and I was unhappy with the negative treatment by his personnel, he made a managerial decision that he didn’t want to do business with me. I told him that this is his opportunity to “right” a “wrong” and turn a bad situation into a good situation with a happy outcome. The manager declined at that opportunity and re-stated that he didn’t want to do business with me. The manager refunded the $3500…AFTER HE DID A MAJOR PING ON MY CREDIT REPORT… 2 months ago I refinanced my house, so now any potential financial institution that I use to purchase a tractor will now see 2 major pings on my credit which now becomes “negative” on a credit report. FYI….it takes 2 years to clear these major pings off of a credit report. I do not recommend this dealer to anyone who reads this review. Please re-read the chain of events, and then put yourself in my shoes. You will be next. Buyer beware.

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Moved to the area spring of 2012, so I wasn't able to use my normal John Deere dealer for service on my lawn tractor. Called Proven Power and explained my situation and that I'd like to try their services. They were very helpful and professional and assured me they would work hard to earn my business. They set up an appointment to pick up the machine, and they were on time. About two days later one of the service personnel called and explained in detail what items they felt needed attention in addition to the regular service (oil change, greasing, belt adjustments, etc.) They gave me all the prices and options, with no pressure - I could have the work done or not. I authorized the work at an agreed-upon price, which I felt was very reasonable. They then set up an appointment to bring it back and were on time again with an invoice that matched the estimate exactly. They allowed me to pay over the phone with a credit card. The experience was so positive I decided to utilize their winter storage. Again, the price was reasonable and they were on time picking up the machine.

THEY WERE VERY COURTEOUS, AND EASY TO WORK WITH. THEY WERE PROMPT, ARRIVED WHEN THEY SAID THEY WOULD, AND PERFORMED THE WORK AHEAD OF THE SCHEDULED COMPLETION DATE.

I GOT FAST SERVICE AND I DID NOT HAVE TO TAKE IT BACK.

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THEY'RE GOOD.

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