TREE CLASSIC INC

I ordered a tree on sale for $649 last January. When it arrived I tested it and found that the top section (section #5 ) did not light. They said they would send a new top section. After many calls it arrived in October. I tested the tree again and found section #2 did not light. They agreed to send a replacement tree. Upon receipt of this replacement tree I found assorted branches that didnt light and half of section #2. I "cannibalized" tree #1 to complete #2 except for half of section #2. This resulted in tree #2 being lit except for half of its section #2. I emailed the co. and wanted to return both trees and get a credit on my credit card. I no longer called because the wait times were awful; one time I waited on hold for over an hour to speak to a rep. I said I have a "new" $649 tree that doesnt light completely and I have been working on this for too long. Where is their quality control? They indicated the policy was the tree had to be returned within 30 days to get a refund; how would that be possible?! Especially a tree bought on sale. They emailed me a troubleshooting list of approx. 8 things to do to see if I could fix the problem. I told them this was not in my or my husband;s "wheelhouse" and I was not going to hire a handyman at $40 an hour to see IF he could find the problem. I'm sorry I ordered from this company and hope to prevent anyone else having from the same frustrating experience.