Stramowski Heating Inc

Just received a call back from Stramowski heating, threatening to post pictures of the house my son, daughter in law and grandchildren live in (my property), saying they will blackmail (my perception and opinion) me by posting pictures of the black mold on the wall, the garbage ( stored items) on the floor, and that the tech didn't feel safe servicing the house . THERE IS NO BLACK MOLD! THERE IS NO GARBAGE, JUST STORED PERSONAL ITEMS! WHAT IS A TECH DOING, TAKING PICTURES OF A PRIVATE PROPERTY ANYWAY ?! HE/SHE DID NOT HAVE PERMISSION TO DO SO ! Had a blower motor fail, and scheduled a late afternoon service call. The tech came out and diagnosed that same failed motor. He/she didn't have one for my old furnace, but said it would get looked into, and they'd call back in the morning. The next morning, I got a call saying the tech would not come out to the house, because the part wasn't available and the condition of the house ?! YOU MEAN ALL THE ITEMS MY TENNANTS STORED NEAR THE FURNACE ?! OR, THE GRASS THAT WAS A LITTLE LONG, THAT MY SON COULDN'T GET TO BECAUSE HE WAS WORKING TO FEED HIS FAMILY ?! Unbelievable ! I took the day off of work, googled the motor, and bought an identical replacement, off the shelf, at Farm and Fleet . The part (blower motor) is readily available almost anywhere. Had it replaced in about 2 hours, and I'm not a HVAC tech. I would NEVER consider using Stramowski heating again, ever, if they were the last hvac company around. The only thing good about this experience is they refunded the charge for the $229 ( yes, $229, just to come out after 5 ) service call .

Incompetent technician. I'm a pretty handy homeowner. I reached my skill limit so I called stramowki. The technician told me I had installed wrong parts. He then quoted me $2400 for a fix he could not assure me would work. I told him not to proceed. He then charged me $99 for "repair" work above the diagnostic fee. I paid him and told him to leave. I then called another HVAC company. The technician found the real problem and assured me I had installed all the right parts but I had a bad 24v transformer. He charge me $245 in total....$18 LESS than stramowki did for doing literally nothing.

Installed boiler had noise issues in pipes 2 years later charged me for trying to repair problem . Did unnecessary repairs and modifications ended up replacing boiler under warranty but still made me pay over $1000 out of my pocket for something they should have covered under warranty if they had integrity. After boiler was replaced had zone valve go out they sent out technician who had no idea what he was doing didn’t fix it almost broke valve trying to open it. I requested refund for service call got check from them and haven’t heard from them since!!! Also when they were installing our boiler one of the techs asked for gasoline for work truck to get home guess there credit was maxed out on credit cards! What a horrible experience stay away from them!

It was excellent, they came out in a weekend, they fix it and super nice cleaned it, offered me couple of plans, very polite, and they don't charge for emergency.

Excellent work and products. Professional two person team who did not even stop for lunch during the install. Excellent company and employees. Answer the phone right away. Great work and will certainly recommend them to others in the future.

I hired Stramowski to install a new AC to replace a 24 year old carrier unit that died. They were able to install next day which was very nice. Tech's showed up right away in the morning and did nice job cleaning up after themselves. The install looks sharp - they were able to accommodate my request to keep the condenser unit off the ground and place it on the foundation brackets that my old unit was on. The new refrigerant line they ran was in a slightly different spot and is more out of the way in my basement and looks much nicer. There was a misunderstanding with my sales rep and I received a different AC unit than I was expecting. I was told I was receiving an Armstrong unit however the unit installed was a Concord with a Stramowski label on it so I was a little bit upset when I looked up the model number on the unit that was installed. Both are similar units made by Allied Air/Lennox subsidiary but one is a bit cheaper so I initially thought I was being taken for a ride. My sales rep had their Lennox rep call me to explain how they are packaging/warranty their units for Stramowski which alleviated my concerns and I really appreciated that follow up. At the end of the day it was a misunderstanding and the whole private labeling of the units was not fully explained to me by my sales rep. Overall I am happy with the unit I received, its quiet and cooling nicely. I did leave a couple of messages with the GM throughout this misunderstanding which were never returned. I believe he was on vacation for a bit but I would have expected a phone call after he got back, which is my only criticism.

They do a good job and I would recommend them.

The replacement of the furnace was done in 2013. The furnace and work done, was done well, the product offered qualified for a tax incentive, so need versus value, validated itself. At the time of furnace purchase, was offered a parts and service care plan for 10 years. Nothing super spectacular, except that they call you in advance for your furnace and central air conditioner cleaning/tune-up, and you save like $20.00 per each if you do both, which we have done. When we purchased the furnace, Brian Stramowski, himself came out to qualify our needs. Still, everything has been fine. Fast forward to this just past summer of 2019, when I had the A/C unit cleaned and tuned up. The tech was great during the cleaning. During the inspection/check-up, it was recommended to me that I replace the motor capacitor, which was just outside of normal readings. I asked how much, was told around $75.00, didn't seem like a lot at the time, but then, things got awkward. In the next breath after installing the capacitor and buttoning everything back up, the tech tells me, that as of 2020, the refrigerant that my unit uses, had been phased out, and that the US government has made it illegal to fill or fix any leaks in a unit with its type, and that with the unit being about 13 years old, that looking into a replacement, "because the unit has lived its life span". I asked the tech why he didn't tell me any of this BEFORE installing the capacitor, and asked him to take it out and out the old one back in, since it was going to be only a negligible difference in performance, since the old one was just outside of normal specs. He told me that with it being an electrical component, that once installed, it was mine. Now he didn't do it in a rude way, but I felt taken advantage of, due to the fact that it was more or less not an imperative replacement, AND oh yeah, the refrigerant can no longer be added, and no leaks repaired. Having been in all aspects of business, I know that a business/customer relationship, is an unwritten loyalty agreement, where you should look out for one another. With the industry that I'm in, and position I do, I'm familiar with price margins, etc., so later on that same evening curiosity got to me, and I read over my invoice. I saw the description and specs of the capacitor and decided to look it up online. Low and behold, the capacitor that I paid $75 and change for, was selling on Amazon for $9.00, which means that they actually cost about $6.00. I took issue with this then, sent an email with "colorful language", and even after this, still wanted to use them this coming Spring, when I would like to get the A/C unit replaced. Fast forward to this very morning. I'm fast asleep, when my wife wakes me up far in advance of when I normally wake, complaining that the house is cold. Now, being woken up from a deep sleep, and not being a morning person, and sent another email with "colorful language" complaining again about the 1000% profit percentage, yet STILL, even then wanted to use them for the repair, but stated that I didn't want an emergency call, and that since I hadn't yet had my furnace cleaning and tune-up, that it be factored in, and they take into account my years of being a customer. What IS wrong with this company, is its general manager, Phil. He has ZERO customer service skills, no sense of loyalty/long-standing business relationship, sales knowledge, or business operations experience. He was a technician for the company before (I have no idea why, or how), they made him the general manager. Instead of doing the common sense thing, that most businesses or representatives thereof, would do, and accept some blame or responsibility, he replies to my email, by telling me I'm exaggerating about the price of the capacitor being marked up that high, that I was questioning the integrity of "his" business (not an owner), that I evidently needed the $75.00 more than they did, that he would have the office issue me a refund check for the cost of the capacitor, and that he was canceling my service agreement, and that I should find a new contractor. Now, here's what is funny. He has clearly no knowledge of the law. A signed service agreement is a legally binding contract. I additionally broke down the way that profit on parts and markup is calculated, and it was only about 990% profit percentage, not 1000%, so my "baseless" argument was proven with business math (another area he knows nothing of), but after all, it was around 5:30 AM, and I was guessing off the top of my head. I then additionally provided him with a table of what my next 10 years of furnace and A/C cleanings/tune-up would be, while also adjusting for inflation. I went further on, providing an additional evaluation of what the cost of new A/C unit and installation in Spring, and asked if losing out on all of that money seemed wise. Now, I had recommended them to my father in law, who indeed used them, and since my parents just moved from a home with radiant heat, to one with central heating and cooling, that I recommend them too. I also explained, what those of us with sales experience already know, if you do a good job for a customer, they tell 10 people, and if you don't treat them right, that they tell 100. He never replied, blocked my email address from being able to contact them, and ducked my calls all day, and this is after I did something that I never do, which is apologize. If you have read any of the poor reviews about Stramowski, it's a shame. Things go wrong, and no company is perfect. I hate to see that they are no longer A rated here, and have dropped to a B, but if you look at every one of the negative reviews, what kind of head case, takes the time to write a belligerent, short story, in response? Now, for the humorous part of my review, here is the same Phil, featured in a Fox6 story, about other companies overcharging for parts and services: [*** Link removed ***] What a difference in point of view in the passing of 6 years, and change in job titles. The absolute best thing that Alvin and Brian could do is either send him back to a service truck, or fire him, because he is NOT the person you want representing your company. As a business, you are not to be combative with customers, you are to use humility and accept blame when it is due, not act like a stubborn child, and block a good customer, like you would a crazy ex girlfriend, and run to find your safety pin and safe place. He probably voted for Bernie Sanders too, as they have something in common, no business experience that is worthwhile, and in a position they shouldn't have had. I can only assume that he somehow married or knocked up one of the female Stramowski family, and they gifted him a job, otherwise I can't understand the logic behind giving anyone like this, the ability to throw away business from long-time customers, over $75.00.

The service man was pleasant and informative but spent just 45 minutes replacing a six foot, six inch pipe and two six inch elbow pipes. For the 45 minutes of work and the minor parts I was charged a $378.52 plus tax. One day before the repair I was charged a $159.95 service charge, during which I was informed of the needed repairs, making the total amount I spent for these minor repairs over $538. I was taken advantage of by Stramowski Heating, Inc.

Kyle was excellent. Our boiler was leaking a fair amount of water out of the relief valve. Kyle recommended replacing the pressure relief valve and draining water from the expansion tank. He also explained the importance of regular maintenance. I would definitely use Stramowski Heating again.

Despite this company touting that they service at any time, the technician said there was "probably nothing he could do". He indicated he would contact the person who did the check-up and get back to me. He never called back and when I tried to contact him, it, twice, went to voicemail. This company's advertisement that there is "no extra charge" for service at any time is false, since they don't even bother to rectify errors they make.

They were prompt and did an initial diagnosis for $105. This service seemed fine and fairly standard. Where I wasn't very happy with Stramowski was their estimate for a blower motor on an older furnace for $2,200 dollars. They very much seemed to push me towards replacing the whole furnace rather than fix it. I ended up getting a second quote from Urban Heating for $990 for the same part and labor.

Stramowski is an Amana shop. Brian did an excellent job during the sales process, giving me all of the options and answering my many questions via email. I ended up going with a two-stage furnace and compressor (for a little more money). The team arrived on time. They replaced a 15 year-old furnace and an AC unit, installed a whole-house humidifier, and ran a new wire from my ecobee thermostat to the furnace. The workmanship was very professional and they cleaned up after themselves. The work took a very full day, and the house has been very comfortable since.

Tech was very methodical in his approach. He discovered the suicidal mouse that caused the outage, repaired wires, tested unit and cleaned the outside component at the end.

I scheduled an appointment for an estimate a week in advance, but was called less than 2 hours before the appointment to be told that I would need to reschedule/was canceled because the appointment was conflicting with another appointment at that same time. Being that I was just told there was a general time conflict and not an emergency, I found it to be very unprofessional that they waited to tell me until the day of as I could be at work instead and not waiting for the appointment. I elected to take my business elsewhere.

Technicians were very responsive and lived up to their promise of being a 24/7 company.

They diagnosed the problem but quoted almost double the company we went with for the unit replacement. the diagnostic price was more than double as well. Too expensive.

For price I have nothing to compare it to. I would continue to use them in the future.

Great, on time and very friendly. They cleaned up, did a great job.

Have used Stramowski heating for a furnace repair, AC tune up, and other services. Amazing services, professionalism and support.

It went well. After getting finance, they came out the next business day and installed the entire system. I was impressed with their professionalism and hard work. The new system looks great and has been working great ever since. It's been a big change over our older system.

I have used them for years. They've done check ups and repairs on an old furnace. They put in the new furnace in 2010. They are very reliable and very good. They're very good. They're very professional. The service people are very knowledgeable. They are very polite. I have used them for years and they've been in business for years. It took about an hour.

GREAT! The gentleman that came out for the safety valve diagnosed the issue immediately (water-logged expansion tank) and fixed it then and there. He was polite, friendly, knowledgeable & professional.

I hired them for a routine furnace tune up. While here, I also asked about my Aprilaire system since I wasn't sure how to operate it. (I recently bought my home.) Kyle, the service technician, was awesome. He showed me how to change the filter on the system and how it operates. My furnace is also equipped with a Second Wind light bulb system. He showed me how to change that as well. He basically gave me a crash course on how to care for my furnace and all the extra "stuff" it has. Great customer service!!

Came out to diagnose an issue with my furnace. Turns out I had a bad pressure switch. My system is a two stage furnace so the low heat was bad but the high heat was fine. Anthony diagnosed it and said both had to be replaced since it's a set which was fine. While he went back to his van to check his stock I decided to look up pressure switches on the Internet and seen that a factory new switch for my exact model furnace was $120. Easily affordable and worth getting replaced right?...well when he back and said they didn't have them in stock and he would have to order it and that it would cost me $545... I told him that I seen the same part online for only a little over 100 bucks!! He didn't even try to push it on me one bit cause he knew how bad he was ripping me off. I payed my service call fee of 90 bucks. Ordered my own pressure switch and installed it myself in less then 5 minutes....if you can change a light bulb you can change out a pressure switch....very very easy, trust me! So thanks but no thanks Stramowski Heating... if they price gouge this bad for something as easy as a pressure switch imagine how other repairs are!