Trees on the Move Inc

We purchased 5 trees with a two year warranty. One is not doing so good after one year and it is being replaced with a different variety. Thanks Mat!!!!

We paid over $2k for two bushes and a tree back on Mother’s Day. We were told the trees we had to pay 100% upfront plus a $55 gas surcharge would be installed in 4 to 6 weeks per Daniel S. but when we showed some concern about the timeline before signing the contract, he said it would most likely be 4 weeks. This was my wife’s Mother’s Day gift that turned into a nightmare thanks to this company. About a week after Mother’s Day, we had a visit from the diggers hotline people to plant the flags in our yard. Then, after four weeks passed, I called to inquire about the installation date to see if we were on schedule. Daniel S. stated it would be another two to three weeks. When I asked about why, he was condescending and said it is what it is. I have spoken to friendlier people at the DMV. Two weeks go by and I call again. Daniel S. once again in his condescending tone states it will be another two to three weeks. Two week go by and we had a 4th of July party planned and hoped to have our trees and bushes installed by this time, so my wife called this time and once again was transferred to Daniel S. Guess What!? Daniel tells my wife it could be another two to three weeks and he can’t guarantee anything! My wife asks if the trees haven’t been installed by the contracted date can we get our over $2,000.00 back. Daniel S. in his rude and condescending tone tells her NO. The following week I call and for the first time I’m transferred to Sue (owner’s wife) instead of Daniel S. At this point, I’m ready to submit a BBB complaint etc. Sue blames me for not asking to talk to a manager sooner! Wow! Now, Sue tells me we were to get our tree and bushes installed this week, and it was tempting to just go ahead and have them finally install the tree and bushes, but my gut told me to dump this company and get our money back and run. I don’t trust them to do the install right and I don’t trust they will support the warranty from reading other countless negative reviews all over the place. I also told Sue I would write a review and she stated that most of the negative reviews were BOTS and fake! She also said go ahead they have 100’s of customers! Well, I can confirm I am not a BOT but a very disappointed customer who will never ever do business with this company again and I will do my best to warn others in every way possible. In my opinion, they have serious customer service issues and appear by their actions not care a whit about their customers.

Disorganized Pre-Sales process. Met with Sales Rep Steve B. on April 27, 2020. Walked around the property to share scope of work needed. Send survey the same day to Steve to save time designing proposals which he said would take about a couple weeks. Over the course of the next 5 weeks, called and texted Steve and when we spoke a couple of times said he is working on it, but never wanted to commit to a date. On May 29, Called the office and spoke to receptionist explaining my frustrations, and she only provided excuses and said they were very busy. Learned that at the moment they were actually having a company lunch and Steve was eating. I texted Steve right away. To this day still no reply. I am not sure if this inability to communicate with customers translates to the service or operations side or maybe just a reflection of Steve. I would ask more qualifying questions and double-check whatever the salespeople say with ops or service, for I have seen this before and feel like you can't trust salespeople. Dissatisfied prospect who will have to take business elsewhere

Paid for decent size $500 tree and install up front. Was told would call w install date. 5 weeks later while I'd prepared my property for said tree. They called and said they dont deliver to my area. Offered nothing but a refund that I have to wait for😡. This place is a SCAM either sold my tree or ???? if you contract to do a job you do it! GOOD LUCK if you try them.

The president, Gary visited my home and listened to my concerns about drainage and privacy in my back yard. He offered various design solutions to address the problems and was very flexible with some late changes I requested. I was thoroughly impressed with the work crew. A project of stripping off grass, planting 10 trees, half a dozen shrubs and laying sod was completed in 2 days. I highly recommend Trees on the Move for their landscaping work.

Be cautious if you have to cancel your order due to unforeseen issues they charge 33% of what you paid up front. Other reputable nursery's in the area don't make you pay in full up front just a deposit. I will never recommend them to anyone.

I had them come out to move two trees. It costs $1000 to move the trees and to have 1 fertilized. They left all the tree branches in my yard. They told me they would leave a small pile of dirt to put back in the hole. It was 4 yards of dirt. I asked them to come out to remove the branches, and put the dirt back and to look at the tree because it was dying. They said it would cost extra money. Someone came out, prior to them coming, to collect the money. She told me they would be to my house in 45 min so I paid her. She asked how long I would be home, I told her I had to leave in about 2 hours. No one ever showed up. When I got back home the dirt was put back, the branches were still there, and they hadn't touched the tree.

Trees on the Move is by far the worst contractor I have ever dealt with. Overall our landscaping and patio project with Trees on the Move was a project from h***. I would not recommend anyone to ever use them for any type of work. Here's a quick review on how the project went: We signed the contract with them in the middle of May 2014 to install our patio, fire pit, and some other misc. landscaping around our house. We were told it would be the middle of June before they started. We were okay with that knowing that they had a backlog of work and our project would only take 2 weeks to complete per Trees on the Move. Due to rain this spring they did not start until July 9, 2014. Once they started, any little bit of rain the day/night before they would not show up. We had less than a 1/2" of rain one night and they never showed. Once they started to install our patio, we noticed that all of the pavers were ordered the wrong color. Not one piece of brick/paver was the color we ordered. It gets worse... Trees on the Move then gave us the option to go with the brick/pavers that they started installing or have them reorder the correct color that we wanted. Well after a couple days, we decided that this is a lifetime investment and we should go with the color we selected in the end. With that said, we found out the correct brick color was on back order for 3 weeks. 3 weeks went by and here we’re at the end of July with no patio yet. This was supposed to be a 2 week project, let me remind you. So the new product gets delivered, installation is going good for a couple days. I noticed that they stopped installing the wall around our fire pit about halfway up. I didn’t think much of it, as I thought they would just bring more product out the next day to finish. It was 2 more days before they got more product out to finish, however the brick they installed was the same color but from a different production lot. The top of the wall was a tone darker than the bottom half. This wasn't the only issue. We had numerous other workmanship issues such as: Gravel scattered throughout the brown mulch around the entire house. We basically gave up on this. There is still a lot of rocks in the mulch. The four caps we had installed on the columns were not even close to being centered. It looked like they didn't know how to use a tape measure. The fire cap was not centered and uneven. The fire pit ring was damaged upon arrival. The pavers around the fire pit were not pitched properly allowing water to pool up. Sitting caps were not cut properly and bowing in certain areas. There was noticeable adhesion glue dripping down the wall that hardened and never cleaned up. They cut our cable line coming into the house and didn't even tell us. They left a large hole in our back yard to use that dirt for the island in front of our house. They were supposed to bring in their own dirt for this. The owner and project manager came out to address our concerns. They listened to us and fixed the issues but it took weeks and multiple requests to get the punch list items completed. The biggest thing we got grief on was the fire pit wall color. They responded by saying there is nothing wrong with the wall lot color and it would be corrected with a power washer to remove the dust. So at that point they weren’t going to do anything to address my concern. They said I could call the manufacturer from Rochester to address my concern. So yes, I did offer to contact Rochester because I wasn’t getting anywhere with Trees on the Move, nor did they offer. A quality contractor wouldn’t put their customer or supplier in a position like they did. After contacting Rochester and sending them pictures of the wall, Rochester was in agreement that the wall color was indeed two different lots. Rochester said they would follow back up with the project manager since that was protocol. At that point, the project manager continued to push back with the same response he gave us in person. Rochester alluded to in their email, quoting the project manager, “It looked worse in pic than in person. It’s a tumbled block and the project manager said it was very dusty and power washing would take care of everything.” This made me extremely frustrated because now Trees on the Move was pushing back even though I had it in writing from Rochester that the lot was different. We now lost 3 weeks because of their pushback and unwillingness to listen to us. After writing a stern email and a BBB complaint, we finally got Trees on The Move to work with Rochester on replacing the wall. Overall, from when the issue was brought up to the project manager until the new wall was replaced it was another 4 weeks that were lost. After the wall was fixed, it took multiple requests and emails for them to finish the punch list items. They would come out and finish one item, but not the other. It was three more weeks before they were absolutely done with everything in the contract that they were to provide us. So yes the issues got corrected but with much pushback and time lost from us being able to enjoy our patio. The schedule delays, customer service issues of not responding to emails (ever), voicemails, or text messages is just terrible business. I have requested additional compensation and the BBB complaint has gone nowhere at this point besides them continuing to push back and not respond. I understand there are some circumstances out of their control such as the weather and the supplier providing two different stone production lots, however they were the one’s that caused the delays with the wrong order initially and pushback from the project manager on the wall color. Overall we lost 7 weeks on the project because of a wrong order, and a project manager that doesn’t want to listen to his customer. The project was finally finished in the middle of September. This was supposed to be a 2 week project. They since have gone silent with no resolution to the BBB compliant and no compensation for their delays and terrible customer service. BUYER BEWARE of what you are getting yourself into.

The cost was reasonable. I got 5 quotes, and they were the most reasonable. We had winter burn out of a lot of our bushes after the winter. They planted 25 new arborvitae for me, and they gave me no tools of protecting it, other than watering my arbs which I did. This spring, I asked them to replace the arbs which are most noticeable, because I did double rows, and they would not. We went back and forth, and I would never ever use them again. I would never recommend them, because when I called others to see what could be done, I found out that they really did not amend my soil for the tree, they just dumped a bunch of dirt. I have no idea if the soil had proper manure or fertilizer in it, I don't know, but they called me a high maintenance customer to my face. The owner was such a huge baby while we were doing the job. He asked if I wanted him to pull his people from the job right now, and I simply hung up on him, because I don't deal with that from nobody. They finished the job. The owner did not realize the scope of the job, and he is the one who quoted me the price. They did a good job. The people who work for them are good, but the business is such a big business, that if you are looking for commercial work, yay, and I think they treated me more as a commercial customer more than a residential. Of course I would want the trees planted and spaced nicely. The owner needs to take some courses on how to deal with people. You don't threaten your customer. They have been in business for a long time, and they did a good job, but we didn't get along. I tell everybody who asks me. I wish I would have gone with someone else. They wanted to charge $55 for some arbs which they wouldn't even use for their own jobs because they were in pots, and they wanted to sell me those without a warranty. They never sent me a warranty, and they still haven't sent me one. The owner's wife even apologized for the husband. I was willing to pay for the labor for replacing the arbs, and I just wanted them to give me some good quality arbs.

They're excellent. I dealt with Marissa who picked on a beautiful tree for me. She came out here right after I called for an estimate. I was confident she picked me a beautiful tree and she did and it's absolutely gorgeous. I was very happy with it. I've used them three years ago. They kept in touch with me and called me a day before they came. They came right when they said they were coming.

They're very good. They just did a good job and they come when they were supposed to. They were efficient. I have no complains. He's dependable and has a good product.

We have had good experiences with them and have been using them for about 15 years. I am happy with their service and the work they did. I can't think of anything we disliked.

They were EXCELLENT! From selecting a tree appropriate for my space, to plotting where it could be safely planted - to actually digging the hole and planting the tree - their service was outstanding. Further, a year later (during the drought) they contacted me with advice for keeping my young tree alive and healthy. It's still going strong. I'm very happy with the service and highly recommend them.

I found the "arborist" who visited my house a nice young guy, but unfortunately unknowledgeable about different genera or species of trees. He also didn't listen to what I was hoping they could do, but instead tried to sell me a landscaping plan (my yard was already professionally landscaped few years ago) and spraying my lawn with who knows what. He didn't say what he would use or for what reason when I asked about the spraying just kept repeating it should be sprayed. I got the image he didn't know what he was talking about again. He also seemed quite hesitant to leave as soon as he arrived and told me in the end that he could come back this Spring. All in all the visit was a waste of time and could have easily been skipped and done over the phone. I have know idea why he was so insistent on coming over and seeing the trees, because he didn't seem to be even interested in them. I got a call later the same week from them. I told them I wasn't sure if I should hire them or not based on the experience I had with them earlier. He kept asking if I was still interested in tree removal and I told them it depends on the price. I never got the quote because he hang up. I do not know why. I thought the whole visit to my backyard a bit weird, so I guess it went along that line. The image I got from them was pleasant, but a bit unprofessional. I would recommend you use someone else, or at least test them for their tree knowledge. Hope this helps.

The Trees on the Move crew worked solid for three days to remove mature trees from around our home. John was the contact person and he was here working with his team everyday. The crew was here by 8:00am and worked until 5:00pm, only taking a short lunch break. They did an excellent job bringing down large sections without any damage to the property. A majority of the wood was hauled away and the stumps were ground down. As per our request, they mulched some of the wood for us to use and also left wood for firewood. Overall it was a good experience and we have already scheduled another tree to be removed at a later date. The only small complaint is that the cleanup (debris) could have been more thorough.

The promptness of the work and the timeliness complied with the contract. The quality of service did too. They said they would get it done at a certain time and did. I will use them again in the future.

I tried to use these guys twice, and they fell short both times. First time, I called them for an estimate for a 60' maple tree removal. In this instance, the service was fine, but the price was much higher than the other 2 companies I called. They asked for 1400 - which did not include stump removal (an additional 300). The other 2 came in at 1070 and 925 for removal including stump removal. For some reason, I thought I would give them another chance and asked them to come out to bid on a deck removal to be replaced by a patio and stairs. We made an appointment to review the job, and the guy no-showed on me! After sitting around my house waiting for over an hour past our appointment, I called and left a message he did not return my call. Left a very bad taste in my mouth. Follow up - the President of the company came by to give me an estimate. He was, like everyone with the company very nice. It did take just over a week, but I received an estimate. My impression is, that they do lots of commercial accounts, and may not have time to take care of residential accounts quite as well.

Overall, the experience was awful. The work took over a year to complete. I sent them a certified letter because they were not responding to us and our complaints. Out of the 6 fir trees that they had put in, 2 of them had died only a year later, and these trees are supposed to be guaranteed. It took forever to get the mulch since they kept delivering the wrong color. Once they delivered the correct mulch, we had to dig up some plants since they covered up 1/3 of the plants with much. We also ended up re-planting alot of the plants since the ones they planted had died.The plants were of very low-quality. It seemed like the technicians that installed the patio weren't quite sure what they were doing, so they ended up having to re-do part of the work. My husband was constantly arguing with them. I thought they would've done a really good job. If you are residental, I would never recommend this company. Every time I would call them with a problem, they were always working on banks or other large businesses. They pick the commercial jobs over the residental jobs.

Saw the tree on their website....called and ordered on phone. Very helpful on phone. Someone came by a few days later to discuss location of tree. They called Diggers Hotline and after that was done the crew came and planted the tree. The tree came in a huge truck and the crew got to work.....In less than 2 hours the tree was planted and staked....You could barely tell they were in the yard. They left detailed instructions on after care of the tree....couldn't be happier with this company. A year later and the tree is growing and thriving.

My experience with them was fine. They had a good selection of trees. Their quality was excellent and they were punctual.

The quality of our experience with TOTM was outstanding. Their representative carefully listened to our concerns regarding low-maintenence, kid-friendly landscaping (No thorns or prickly bushes, Nothing too fragile for a frisbee or football encounter). He returned with plans that could be implemented in stages if we desired, that were flexible, and bottom line - lovely. The presentation included photos of all the proposed plants and an explanation as to why they were chosen. The birch was installed immediately since a crane was required. The balance of the landscaping was scheduled for the following summer once a house remodeling project was completed. The work was done on time and exceeded my expectations. While working phase 2 landscaping near the house, one of the foremen looked over the birch planted the year before. He didn't like the way it was growing and replaced it! What incredilbe service and attention to detail. The work and design was well-suited to our "average" home. Other landscapers seemed to think we wanted the Taj Mahal of backyards. We are working again with TOTM on a new project.

After an initial slow start with the company due to rain and the slope of our hill I worked with Mike the designer and Gary the owner who were very professional and extremely helpful. Our tree installer, Charlie, is awesome and places the trees perfectly...after 30 years of doing this he sure knows his stuff! Our end date should be the end of November due to the weather. Then the landscape crew willl mulch and add an irrigation line to feed the trees once everything is in place. This has been a learning experience for me and I am grateful to Gary, Mike and Charlie for their enormous patience. Thanks, Trees On The Move............ I love my "FOREST" !

We chose Trees on the Move because of their reputation and word of mouth recommendations of our next door neighbors (beautifully landscaped and well manicured yard) and family members. We hoped to receive a landscape consultation and request a formal landscape plan for our existing home. I contacted TOTM to request the appointment and left my information for a call-back but had to call on three separate occasions (8/1, 8/4, 8/5) before receiving a return call from the residential sales rep., Patrick. We set the appointment for Friday 8/8, but on that morning, I received a call from Patrick 10 min. prior to the appt time canceling because of an emergency meeting that he had learned about the prior afternoon. I was disappointed and a bit irritated that I wasn't notified of the scheduling conflict the day before, but Patrick promised to call the following Monday to set a new appointment, unfortunately, he failed to do so. After following up with TOTM myself, I set a new appointment and Patrick came to the house on 8/12/08. When Patrick arrived on site I explained our goals for the landscape and provided him with a sketch of what we would like the plan to look like. Patrick glanced at the drawing and jotted a note or two as we walked around the yard and snapped several pictures of the existing plant beds and shrubs. Before we moved on to the backyard, he asked if I was interested in doing a full landscape plan. Yes, that is when I mentioned when I called and again when I confirmed the appt. I felt that I was clear with TOTM each time I called to discuss landscape services and what we hoped to accomplish. Patrick didn't seem to pay any attention to the information that we provided him with from the details on the phone, the directions to our home, our goals for the landscape, our timeline. I scored an F for responsiveness for this report for the lack of follow up and the lack of response to the known goals and wishes of their client. Bottom line, he just didn't listen to us. I really feel that Patrick's professionalism could have scored in the C-D range with the level of pressure that he laid on to sign a contract and cut a check for $475 ($25 higher than what he quoted minutes earlier), but hit rock bottom when he made a crude comment about our neighbor (the ones that had extensive landscaping done recently by TOTM) and their social preferences. Totally inappropriate and classless...definately an F for professionalism. Though we are impressed with the end product that TOTM has achieved in our area, we have removed them from consideration for our projects based on this experience. I believe that TOTM has an opportunity to salvage their reputation by choosing a different caliber of employee to interface with clients and potential clients.

We chose Trees on the Move because of their reputation and word of mouth recommendations of our next door neighbors (beautifully landscaped and well manicured yard) and family members. We hoped to receive a landscape consultation and request a formal landscape plan for our existing home. I contacted TOTM to request the appointment and left my information for a call-back but had to call on three separate occasions (8/1, 8/4, 8/5) before receiving a return call from the residential sales rep., Patrick. We set the appointment for Friday 8/8, but on that morning, I received a call from Patrick 10 min. prior to the appt time canceling because of an emergency meeting that he had learned about the prior afternoon. I was disappointed and a bit irritated that I wasn't notified of the scheduling conflict the day before, but Patrick promised to call the following Monday to set a new appointment, unfortunately, he failed to do so. After following up with TOTM myself, I set a new appointment and Patrick came to the house on 8/12/08. When Patrick arrived on site I explained our goals for the landscape and provided him with a sketch of what we would like the plan to look like. Patrick glanced at the drawing and jotted a note or two as we walked around the yard and snapped several pictures of the existing plant beds and shrubs. Before we moved on to the backyard, he asked if I was interested in doing a full landscape plan. Yes, that is when I mentioned when I called and again when I confirmed the appt. I felt that I was clear with TOTM each time I called to discuss landscape services and what we hoped to accomplish. Patrick didn't seem to pay any attention to the information that we provided him with from the details on the phone, the directions to our home, our goals for the landscape, our timeline. I scored an F for responsiveness for this report for the lack of follow up and the lack of response to the known goals and wishes of their client. Bottom line, he just didn't listen to us. I really feel that Patrick's professionalism could have scored in the C-D range with the level of pressure that he laid on to sign a contract and cut a check for $475 ($25 higher than what he quoted minutes earlier), but hit rock bottom when he made a crude comment about our neighbor (the ones that had extensive landscaping done recently by TOTM) and their social preferences. Totally inappropriate and classless...definately an F for professionalism. Though we are impressed with the end product that TOTM has achieved in our area, we have removed them from consideration for our projects based on this experience. I believe that TOTM has an opportunity to salvage their reputation by choosing a different caliber of employee to interface with clients and potential clients.

Signed contract with them in April but work wasn't done till end of June, took several calls to get a date from them for doing the work. Of the trees planted one didn't make it through the first winter. I took one call to get a replacement which was better suited to the position. Overall the trees were good but not excellent, noted some needle shedding in the pines so have been spraying for Lophodermium needlecast. I'm not certain but because it was on them first year they must have had it when planted by them.