PRO-CLEAN

Could not have worked with more speed and less care. Their strategy seems to be to make a low ball basic cleaning offer and then try to sell you extras. The carpets have some seriously stained and dirty areas, but a mid-range price between $30 and $160 (the deep cleaning they wanted to sell me) would have been nice. After reading other reports here, I'm sure glad I didn't go for it.

He arrived many hours late and only spent 35 minutes on the job. When he left the carpets were very wet and he told us to turn the fans on. The two men who came were awful. He admitted that the test area they do is not how the rest of the carpets turn out. They didn't move some pieces of furniture. When the carpet wasn't dry 24 hours later, I called. The woman I talked to yelled at me for not calling the day before and refused to call her manager because it was the dinner hour. The next day, when the party was to happen, the manager called me and accused me of giving the office a hard time. He said it was my problem that I had my carpets cleaned two days before a party rather than waiting a week. He kept giving explanations for why they didn't do the work. He said we had to pay extra to move the furniture. He called me inappropriate names and threatened to see me in small claims court. I hung up. I was horrified. No one should use this company!

MY CARPET IS ONLY 1 1/2 YEARS OLD. THEY SAID THEY COULD REMOVE ALL SPOTS EXCEPT FOR 2, BUT THEY DIDN'T REMOVE ANY OF THEM. WHEN I ASKED FOR THEIR MAILING ADDRESS THEY ASKED WHY BUT WHEN THEY THOUGHT I MAY BE GIVING A GOOD REPORT THEY SUDDENLY FOUND THE ADDRESS. WE HAVE CALLED THEM 3 TIMES. THE 1ST TIME THEY REFUSED TO DO ANYTHING, OR CHARGE TO COME OUT. 2ND TIME WE CALLED THEY HUNG UP ON MY HUSBAND. 3RD TIME THEY RESCHEDULED TO COME BACK OUT, THEY NEVER CAME, NEITHER DID THEY CALL US. CALLED A 4TH TIME, THE MANAGER WAS NOT AVAILABLE. WE JUST WANT THEM TO DO WHAT THEY ORIGINALLY SAID THEY WOULD DO INSTEAD OF NOW WANTING TO CHARGE 10 CENTS/SQUARE FOOT EXTRA TO DO A "DEEP CLEAN."