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Preferred Cleaning Service Inc

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning,

About us

3 employees. No subs. Cost is determined by the job. No travel charges. Family owned & operated.

Business highlights

42 years of trusted experience
Emergency Services Offered

Services we offer

Carpet, upholstery, water damage, strip, wax floor & duct cleaning.

Services we don't offer

Housekeeping.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.941 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
10%
3
0%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 41 reviews

DEBRA A.
09/2017
5.0
carpet cleaners
  + -1 more
I'd give them all "A's" except a "B" for price. I would use them again.
Description of Work: Carpet cleaning services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$368

Mary M.
07/2016
4.0
carpet cleaners
  + -1 more
They always did a good job but they charge too much so I won't be using them any more.
Description of Work: They just cleaned the carpets in one the living room, one bedroom and the stairway.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$180

Donald C.
04/2014
5.0
carpet cleaners
  + -1 more
Perfectly done, as expected, for a reasonable price. Rick and crew always do a perfect job, exceeding expectations every time. Always on time, friendly, helpful with details, removing tough stains. Have used many times over the years.
Description of Work: Carpet cleaning - 3 rooms and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Elaine B.
11/2013
4.0
carpet cleaners, upholstery cleaning, air duct cleaning, floor cleaning
  + 2 more
Weren't sure we were getting the best cleaning available
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$140

Response from Preferred Cleaning Service Inc
The last dates we cleaned for [member name removed] where 11/16/12 upholstery ($120.87) & 11/5/12 carpets ($136.63). We do not have any records supporting any cleaning in the 2013 year. We are very sorry he was unsatisfied, however we do not have any records that we provided the cleaning this year.

Ken K.
08/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They were very good. They were on time and had reasonable prices.
Description of Work: They cleaned the carpets in the living room, hallway and master bedroom along with cleaning the sofa.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LYNN D.
04/2013
5.0
carpet cleaners
  + -1 more
They are just very good. I use them every year. They are reliable, trustworthy and they do a nice job.
Description of Work: I used the carpet cleaning services of Preferred Cleaning Service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Anne S.
08/2012
5.0
carpet cleaners
  + -1 more
They did a great job, they were really fast, and got here on time.
Description of Work: They came and cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

ED S.
08/2011
5.0
upholstery cleaning
  + -1 more
We have used preferred cleaning for carpets but had not used for upholstery. We received this furniture from relatives. It was quality furniture but was white and had some stains on it. Rick did an excellent job. Took the necessary time to get all the stains out. There was a coupon on their website for 1/2 off the price of a chair when having a sectional cleaned.
Description of Work: Clean white sectional sofa and matching chair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

ED S.
07/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They have consistently done a good job for me, and I like what they do. I do not have the whole house done at one time. They charged $132 for the family room and the hallway; there was a charge of $25 for a Teflon coating. I would rate them highly. It has strictly been carpets in the past, but I am going to have them do upholstery in a couple of weeks because I have a couch that needs work.
Description of Work: I used Preferred Cleaning Service to clean carpets in the family room and the hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$132

Patricia P.
07/2011
5.0
carpet cleaners
  + -1 more
I was able to apply two online coupons as well as receive a senior discount. Usually, its one or the other, not both. Drew was punctual and a hard worker; he put in a solid two hours without a break. I will defintey use/recommend Prefered Cleaning Service again for future carpet/furniture cleaning.
Description of Work: living room carpet, bedroom carpet, two flights of carpeted stairs cleaned, scotchguarded sofa and chair cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Mark R.
08/2010
5.0
carpet cleaners
  + -1 more
They were referred to us by a co-worker. Rick did an awesome job! The carpets on the condo stairs were pretty trampled and dirty from moving on a wintry day and they were spotless and brand new looking. The carpeting throughout our home was also spotless and looked brand new. I highly recommend them.
Description of Work: Preferred Cleaning Service cleaned carpets in our condo and our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

JANE K.
12/2009
5.0
carpet cleaners
  + -1 more
We have been using them for several years now. We like them a lot because they are reliable, responsive and they do a good job. They do things like traffic patterns, which is good because you don?t have to move all the furniture. When we had water in the basement, they came out immediately to soak up the water. We?ll definitely use them again.
Description of Work: Preferred Cleaning Service does our carpet cleaning. The last time they came out was eleven months ago. They cleaned the carpets in several rooms. They did the stairs and did the traffic pattern in practically every room. They also did a couple of rooms completely.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ED S.
11/2009
5.0
carpet cleaners
  + -1 more
They do a very good job. They are prompt and courteous. We will continue to use them.
Description of Work: We've used them for a few years to clean our carpets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KATHERINE F.
08/2009
5.0
carpet cleaners
  + -1 more
They cleaned two area rugs, the stairs and a small hallway. They put the stuff to repel the stains. They took away one oriental carpet made of silk because it had to be cleaned. It will be delivered tomorrow. The prices were reasonable. They were professional and punctual. Their communication was good. They came when they said they would come and finished the job well. I was very pleased with the quality of work. It seemed like he had to do a lot of work but he did it all by himself.
Description of Work: Preferred Cleaning Service cleaned some carpets at my house recently.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116

EILEEN K.
05/2009
5.0
carpet cleaners
  + -1 more
They were prompt. THey came when they said they would come. They moved the furniture and cleaned underneath. They explain what they are doing. They do spot treatment. They are very professional. They are friendly and the prices are reasonable.
Description of Work: They cleaned the carpet in two rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

CATHY F.
10/2007
1.0
carpet cleaners
  + -1 more
Contractor did not respond in a timely manner, so no work was contracted.
Description of Work: No work was performed. After 2 on-line requests and one email request, I received no phone call back, so went with another carpet cleaning service.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Patrick M.
09/2007
5.0
carpet cleaners
  + -1 more
Rick showed up on time, did the job, reassured me of any concerns, I am totally satisfied.
Description of Work: This involved a second story senior apartment that needed carpet cleaning in the living room, with many spots at the entry. Rick (the owner) showed up on time, did a really good job getting the spots out, and the whole process took less than an hour. He made sure the liquid did not get on any pieces of furniture that could not be moved (i.e grandfather clock). He took care to put protectors on the bottom of the recliner chair legs. The carpet is not the best quality, but it looks great now.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

DIANE N.
02/2007
5.0
carpet cleaners
  + -1 more
I thought the price was very reasonable. They did a better job than a previous rug cleaner I had that was twice as expensive. I would definitely recommend them.
Description of Work: They did carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$126

THOMAS F.
01/2007
5.0
carpet cleaners
  + -1 more
The shut-off valve near our water meter broke. My husband was eventually able to turn of the water at another location. By this time the basement was 3/4 full of water. I called Rick on a Sunday afternoon, and he was here within the hour to vacuum up all of the water. All of this occurred the Sunday before Christmas and I'm sure Rick had better things to do. We really appreciated his efforts.
Description of Work: Vacuumed up water in basement. Provided a couple of fans so the carpet would dry. Came back and cleaned the carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

JONATHAN C.
12/2006
5.0
carpet cleaners
  + -1 more
They did a great job dealing with rugs that had been damaged by pets. They were very efficient. The guy who owns the place keeps busy.
Description of Work: They cleaned all the rugs in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$374

JUDY A.
10/2006
5.0
carpet cleaners
  + -1 more
The carpeting was white and had some stains that were horrible. The condo is being sold but I thought I would try to have it cleaned rather than replaced if possible. I didn't hold out much hope. Dave told me it would look good when he finished. I left and he closed up the condo. I came back the next day and and the carpet looked amazing, I couldn't believe it. The spots that he pointed out ahead of time as presenting a problem even looked better. He gave me the name of someone who repaired carpet by dyeing it and I will follow up. I think the price was very fair and I would call them again in a minute.
Description of Work: All the carpeting in an empty condo, about 1200 square feet was cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$174

Charlotte L.
08/2006
5.0
carpet cleaners
  + -1 more
Drew, the young man who did the cleaning, called to see if he could come earlier than the scheduled appointment. Answered my questions, then got to work. Moved the heavy furniture and placed blocks underneath when finished. The carpeting looks much cleaner than it did before. I am very satisfied with the results. I will certainly hire this company again and highly recommend him.
Description of Work: Cleaned my family room carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$71.28

Tom M.
07/2006
5.0
I very much appreciate Rick & Preferred being honest about the carpet not needing any work. Someone less honest could have done the "work". I would've believed a professional opinion, and a lot of places will play up a homeowner's fear. I will definitely call them the next time I need something for the carpets.
Description of Work: I called Preferred the day after water had come through basement level glass doors during a freak rainstorm. Some carpet had gotten wet. I had used a Hoover steam cleaner to get as much water out as I could. Concerned about possible mold forming, I called a couple of the bigger places, along with Preferred. Rick was able to come out and look, and was extremely honest. He told me I didn't need any work done.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MELODY E.
04/2006
5.0
carpet cleaners
  + -1 more
Rick (an owner) was prompt and friendly. The carpet was pretty soiled in the major traffic areas (stairs, hallways, dining entrance) and after the cleaning the whole carpet looked new again. He removed all dirt, spots and stains. I also liked not having a portable cleaner lugged in with the mess involved in using and dumping water from one of my faucets. I considered the price reasonable. I will definitely have his company back and recommend him to friends.
Description of Work: Had 1 yr. old carpet cleaned. Area included 2 bedrooms, 2 hallways, stairs, living room, dining room and partial bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

DAWN E.
04/2006
5.0
carpet cleaners
  + -1 more
Due to some unforeseen problems, David arrive about 20 minutes late. However, he was gracious enough to keep me informed of the delay which was very much appreciated. There were a couple of very tough spots that David took extra time with. You could tell that he took pride in the work that he does. David also had some good references that he shared with me regarding painting. I am using them again for the home that we are selling.
Description of Work: Cleaned about 1800 sq. ft. of carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$186
    • 1(current)
    • 2

Contact information

17390 W National Ave, New Berlin, WI 53146

www.preferredcleaningservice.com

Service hours

Sunday:
Closed
Monday:
6:30 AM - 3:00 PM
Tuesday:
6:30 AM - 3:00 PM
Wednesday:
6:30 AM - 3:00 PM
Thursday:
6:30 AM - 3:00 PM
Friday:
6:30 AM - 3:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Floor Cleaning and Waxing,
Air Duct Cleaning,
Water & Smoke Damage

FAQ

Preferred Cleaning Service Inc is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 6:30 AM - 3:00 PM

Tuesday: 6:30 AM - 3:00 PM

Wednesday: 6:30 AM - 3:00 PM

Thursday: 6:30 AM - 3:00 PM

Friday: 6:30 AM - 3:00 PM

Saturday: Closed

Preferred Cleaning Service Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Preferred Cleaning Service Inc offers free project estimates.
No, Preferred Cleaning Service Inc does not offer eco-friendly accreditations.
No, Preferred Cleaning Service Inc does not offer a senior discount.
Yes, Preferred Cleaning Service Inc offers emergency services.
No, Preferred Cleaning Service Inc does not offer warranties.
Preferred Cleaning Service Inc offers the following services: Carpet, upholstery, water damage, strip, wax floor & duct cleaning.
Housekeeping.

Contact information

17390 W National Ave, New Berlin, WI 53146

www.preferredcleaningservice.com

Service hours

Sunday:
Closed
Monday:
6:30 AM - 3:00 PM
Tuesday:
6:30 AM - 3:00 PM
Wednesday:
6:30 AM - 3:00 PM
Thursday:
6:30 AM - 3:00 PM
Friday:
6:30 AM - 3:00 PM
Saturday:
Closed