New Berlin Heating & Air Conditioning

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service was perfect

I would use them again.

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I RESEARCHED THE FURNACE THEY RECOMMENDED AND FOUND THE PRICE THEY QUOTED TO BE FAIR AND THE FURNACE TO BE APPROPRIATE FOR MY HOUSE.

OUR FURNACE WAS BLOWING COOL AIR AND NEEDED A TUNE-UP. I CALLED WED. AND THEY WERE ABLE TO SCHEDULE A TECHNICIAN TO COME OUT THE NEXT DAY. THE TECHNICIAN ARRIVED PRIOR TO PROMISED TIME FRAME, DIAGNOSED OUR PROBLEM AND ORDERED THE PART. HE ALSO REPAIRED DRAIN TUBE TO PREVENT IT FROM KINKING. PART ARRIVED AND HE RETURNED MON TO INSTALL AND REPLACE PARTS AND COMPLETE TUNE-UP. HE WAS VERY POLITE AND ANSWERED ANY QUESTIONS I ASKED. HE ALSO POINTED OUT WHAT PARTS HE WAS REPLACING AND EXPLAINED THE SERVICE NEEDED, ETC. REPAIRS AND TUNE-UP HAVE A 90 DAY WARRANTY. I ALSO SAVED 10% SINCE I AM AN ANGIE'S LIST MEMBER.

THE SERVICE PERSONNEL WERE PROMPT, AND HAD THE NEW AIR CONDITIONER INSTALLED WITHIN 4 HOURS. THEY WERE WELL ORGANIZED.

THEY WERE PROMPT WITH CALL BACKS AND ARRIVALS. THEY WERE CLEAN, POLITE, AND PROFESSIONAL. I WOULD TRUST THEM TO DO WORK FOR ME ANYTIME. I NEEDED FURNACE REPAIR FOR ONE FURNACE IN A DUPLEX. THEY CAME IN LESS THAT 2 HOURS FROM MY CALL (I'D BEEN TRYING TO REACH MY REGULAR GUY FOR 3 DAYS). THEY FOUND THAT THE PREVIOUS REPAIRMAN HAD "JERRY-RIGGED" HIS WORK LAST YEAR, AND THE FURNACE WAS UNSAFE AND UNFIXABLE. THEY INSPECTED THE OTHER FURNACE AND REACHED THE SAME CONCLUSION. THEY SAID THAT THE TYPE OF FURNACE WAS CHEAP AND THE KIND PEOPLE INSTALLED WHEN THEY WERE GOING TO SELL THEIR HOMES. THAT MODEL AND MANUFACTURER WAS GOOD FOR ABOUT 5 YEARS. I HAD THEM CLEAN BOTH FURNACES AND CALLED ANOTHER COMPANY FOR AN INSPECTION AND EVALUATION. THE SECOND COMPANY CONCURRED, SO I CALLED BACK NEW BERLIN AND THEY RIPPED OUT AND CARTED AWAY BOTH OLD FURNACES AND INSTALLED BOTH NEW FURNACES BEFORE LUNCH TIME. THEY LEFT THE PREMISES CLEAN (AND WARM!).

I HAD SPOKEN TO A SALES REPRESENTATIVE AT A LOCAL REMODELING SHOW SEVERAL YEARS PRIOR, AND RECALLED HOW FRIENDLY HE WAS. AS IT TURNED OUT, THE SAME REPRESENTATIVE VISITED MY HOME ON A SATURDAY TO PROVIDE ESTIMATE. OFFERED A GENERIC BRAND TO SAVE MONEY. INSTALLATION WAS TIMELY, AS SCHEDULED. INSTALLERS WERE PROFESSIONAL, CLEAN AND COURTEOUS. EXPLAINED THAT AN ELECTRICIAN WOULD BE CONTACTING ME TO COMPLETE INSTALLATION THE SAME DAY. INSTALLER CALLED THE ELECTRICIAN TO CONFIRM. INSTALLER ALSO EXPLAINED THAT I SHOULD EXPECT A VISIT FROM CONTRACTORS TO PICK UP OLD FURNACE, AND EXPLAINED THAT AS PART OF THE IMPROVEMENT PERMIT, A CITY INSPECTOR WOULD BE CONTACTING ME. OVERALL, IT WAS A POSITIVE EXPERIENCE, AND I AM VERY SATISFIED.

GARY DID AN EXCELLENT JOB, AND TOLD ME IF I HAVE ANY MORE TROUBLE TO GIVE HIM A CALL. I WAS SO AMAZED AT THE HELPFUL INFORMATION HE GAVE. HE WAS AT HOME WITH IN 20 MINUTES AFTER MY CALL. VERY WELL IMPRESSED. CHARGE FOR INITIAL VISIT WAS FOR SERVICE CALL, NO PARTS WERE NEEDED.

THEY ARE VERY GOOD. WE HAVE RADIANT HEAT AND THEY DID EXCELLENT WORK WITH ALL OF THE DUCTWORK. THEY CLEANED UP WELL AND PUT DOWN COVERS OVER THE CARPET. THEY HAVE ALSO SERVICED OUR BOILER HEAT.

CLEAN, EFFICIENT, ON TIME AND HAD THE COURTESY TO CALL. I AM EXTREMELY HAPPY WITH THEIR SERVICES.

I CALLED THIS COMPANY WANTING INFORMATION ON DIFFERENT BRANDS OF FURNACES, BRYANT AND CARRIER. THE PERSON I SPOKE TO WAS VERY RUDE. AFTER TELLING ME THAT BRYANT AND CARRIER ARE THE SAME.

GAVE ME DOUBLE DISCOUNT -SENIOR PLUS AL DISCOUNT - AND HAD TO COME BACK TO CHECK ON AN ALARM THAT WENT OFF NEAR MY FURNACE. IT WAS ATTACHED TO THE ATTIC FAN AND THEY TOLD ME WHO TO CALL TO CORRECT THIS AND DID NOT CHARGE ME A PENNY.

I CALLED AT 10:30 AM AND BY NOON THEY WERE HERE. THE MAN WAS VERY HELPFUL.

SALESMAN WAS COURTEOUS AND CARING. HE SEEMED GENUINELY CONCERNED WITH HELPING US FIND THE MOST ECONOMICAL METHOD TO SOLVE OUR KITCHEN HEATING PROBLEM. HE WAS THE ONLY SALES PERSON OF THE FOUR WE DEALT WITH WHO KNEW HOW TO LOCATE A NEW CAST IRON RADIATOR TO MEET OUR NEEDS. THE WORKMEN WERE EFFICIENT AND DID AN EXCELLENT JOB OF CLEANING UP AFTER THEIR WORK WAS COMPLETED.

KATHY AT THE OFFICE ALSO CALLED TO LET ME KNOW THAT THE TECH WOULD BE LATE. I WAS GIVEN AN APPT THE DAY AFTER I CALLED.