Joe Wilde Company LLC

THE TECHNICIAN READJUSTED THE OPENER AND CHECKED THE SYSTEM TO MAKE SURE IT WAS WORKING PROPERLY. HE LEFT THE BILL IN THE GARAGE AND WE MAILED IN THE CHECK. WE WERE VERY SATISFIED WITH THE SERVICE.

NO WORK WAS DONE BECAUSE WE COULDN'T REACH COMMON GROUND ON A DAY AND TIME TO GET SOMEONE TO COME OUT TO DO THE WORK. I WAS DISAPPOINTED BECAUSE THEY COULDN'T GIVE ME A DEFINITE DAY UNTIL THEY HAD THEIR SCHEDULE PREPARED FOR ANY GIVEN DAY. THEY COULDN'T GIVE ME A TIME FRAME WITHIN ANY GIVEN DAY. I SAID THAT THIS WOULD REQUIRE THAT I TAKE A FULL DAY OFF FROM WORK JUST TO ACCOMMODATE THEIR SCHEDULE; AND THEY DIDN'T EVEN HAVE A DEFINITE SCHEDULE.

THE COMPANY DID NOT PROVIDE ANY SALES PRESSURE. THEY DELIVERED THE DOOR AS PROMISED. I COULD ACTUALLY SEE THE DOOR AT THE SHOP BEFORE I PURCHASED IT.

THE WORK WAS COMPLETED WHILE I WAS AWAY ON A BUSINESS TRIP WHICH WAS APPRECIATED. HOWEVER, THEY DID NOT REMOVE THE OLD KEYPAD FROM THE FORMER SYSTEM AND LEFT A FEW PARTS IN THE GARAGE THAT SHOULD HAVE BEEN REMOVED. HAD THAT CLEAN-UP WORK BEEN COMPLETED THEY WOULD HAVE GOTTEN AN ''A''. OVERALL, I WAS VERY PLEASED WITH THE WORK PERFORMED AND WOULD RECOMMEND THEM FOR FUTURE WORK.

THE TECHNICIAN ORIGINALLY THOUGHT THAT HE WOULD NOT BE ABLE TO COMPLETE THE WORK UNTIL THE FOLLOWING DAY. THAT WOULD HAVE MEANT THAT WE WOULD HAVE TO LEAVE OUR GARAGE DOOR OPEN OVER NIGHT. I WAS SUPPRISED WHEN HE CALLED ME LATER THAT DAY TO SAY THAT HE HAD WORKED OVERTIME TO GET THE JOB COMPLETED FOR US IN 1 DAY. I WAS VERY IMPRESSED WITH HIS CONCERN TO TAKE CARE OF US AS SOON AS POSSIBLE!

WHEN I CALLED ON MONDAY MORNING, THE PERSON I TALKED TO WAS TERRIFIC. HE SAID SOMEONE WOULD BE OUT THE SAME DAY, AND THEY GAVE ME A TWO HOUR WINDOW IN WHICH THE WORK WOULD BE DONE. THE TECHNICIAN WAS ON TIME, WAS REALLY NICE, AND VERY KNOWLEDGEABLE. HE NOT ONLY REPLACED THE SPRINGS, HE ALSO FIXED A MISSING BOLT ON OUR GARAGE DOOR OPENER, WHICH HE DIDN'T EVEN CHARGE FOR, AND IT WASN'T PART OF WHAT WE CALLED ABOUT. IN FACT THE COST WAS LESS THAN WHAT I WAS QUOTED!! HE CLEANED UP AFTER HIMSELF TOO. THIS IS A FIRST CLASS BUSINESS!!!

A BRACKET ON THE INSIDE OF THE DOOR TO WHICH A CABLE WAS ATTACHED HAD POPPED OFF AND THE CABLE WAS WORN WHERE IT HAD BEEN RUBBING. THE CABLES WERE REPLACED, THE SPRING TENSION ADJUSTED, AND THE HARDWARE TIGHTENED. I CALLED LATE ON A FRIDAY AFTERNOON AND THE SERVICE TECHNICIAN WAS AT MY DOOR AT 9:15 ON MONDAY MORNING. I HAD BEEN TOLD WHEN I CALLED THAT NO ONE COULD MAKE IT OUT THE SAME DAY AND I WAS PERFECTLY OKAY WITH THAT. THE GENTLEMAN WHO TOOK THE CALL (HE TOLD ME HIS NAME BUT I DIDN'T TAKE NOTE OF IT) WAS VERY POLITE, EXPLAINED THEIR PRICES, AND ESTIMATED THAT THE REPAIR WOULD COST UP TO $110. THE SERVICE TECHNICIAN DIAGNOSED THE PROBLEM AND GAVE ME A PRICE RANGE OF FROM $80 TO $110, DEPENDING ON HOW LONG THE JOB TOOK. I ASKED IF I SHOULD LEAVE MY CREDIT CARD NUMBER AND HE SAID HE WOULD LEAVE A BILL IN THE DOOR, WHICH HE DID.

THE INSTALLER WAS ON TIME AND PROVIDED TIPS ON MAINTENANCE ON THE OPENER, THE GARAGE DOOR AND KEEPING MICE OUT OF THE GARAGE IN THE WINTER! VERY PROFESSIONAL AND NICE.

THE REPAIRMAN WAS ON TIME. HE TOLD US WE WOULD PROBABLY NEED A NEW DOOR SOON, BUT IN THE MEANTIME HE PATCHED UP THE DOOR AND REINFORCED IT. HE ALSO MADE SOME RECOMMENDATIONS ON A NEW DOOR, BUT DID NOT PRESSURE ME INTO PURCHASING ONE AT THIS TIME.

EXCELLENT WORK. TIMELY & COURTEOUS. VERY HAPPY WITH RESULT.

HAD TWO VISITS; ONE TO CHECK OUT WHETHER THE OLD GARAGE DOOR OPENER SYSTEM COULD BE REPAIRED/RETROFITTED, AND THE SECOND TO INSTALL A NEW SYSTEM. BOTH APPOINTMENTS WERE SCHEDULED WITHIN JUST A FEW DAYS AND THEY CALLED AHEAD TO RECONFIRM THE APPOINTMENT TIMES. THEY SHOWED UP ON-TIME, WERE VERY POLITE AND COURTEOUS, AND DISPOSED OF THE OLD OPENER SYSTEM PARTS FOR ME. I WOULD DEFINITELY USE THEM AGAIN.

REALLY GOOD. DID WHAT THEY COULD DO WITH THE OLDER GARAGE AND EVEN GAVE SUGGESTIONS ON HOW I COULD MAKE IT BETTER. AMAZED AT THEIR ABILITY.

THE SERVICEMAN ARRIVED ON TIME AND FIXED THE PROBLEM IN A VERY SHORT TIME. HE ALSO CHECKED THE OVERALL PERFORMANCE OF ALL FEATURES OF THE GARAGE DOOR. THE PRICE WAS VERY REASONABLE.

NEVER USED THEM AS THEY TOOK TOO LONG TO PROVIDE ME AN ESTIMATE.

FINAL COST MATCHED ESTIMATE & I DID NOT HAVE TO BE HOME - THEY TOOK A CREDIT CARD OVER THE PHONE.

I AM STILL WAITING FOR PROMISED REBATES (10 WEEKS).

DID NOT HIRE TO DO THE WORK. RAY WHO STOPPED BY WAS VERY FRIENDLY AND KNOWLEDGEABLE AND THEY SEEMED VERY FAIR AND WILLING TO HELP OUT HOWEVER THEY COULD. ONLY REASON WE DIDN'T USE THEM IS THAT THEY 'LOST THE COIN TOSS'!

STOPPED OUT AT THE SHOWROOM AND WAS GIVEN AN EXTENSIVE TOUR OF THE DIFFERENT OPENERS AVAILABLE. SERVICE WAS SCHEDULED FOR A WEEK LATER. THE TECHNICIAN WAS LESS THAN PROFESSIONAL; WE HAD THE AL COUPON FOR $30 OFF THE INSTALLATION, AND HE ENCOURAGED MY WIFE TO MAKE THAT $30 HIS TIP. HE ALSO DID A BELOW-AVERAGE JOB OF CLEANING UP; I'M STILL PICKING UP NUTS AND BOLTS OFF MY GARAGE FLOOR. HOWEVER, THE QUALITY OF THE INSTALL WAS GOOD, AND I DID APPRECIATE HIS INPUT ON OUR DOOR AND HIS SUGGESTIONS FOR ITS MAINTENANCE. TECHNICIAN ASIDE, I WOULD DO BUSINESS WITH THEM AGAIN.

THIS MAY SEEM LIKE AN UNUSUAL EVALUATION, BECAUSE THE WORK THEY DID THE FIRST TIME SOLVED THE PROBLEM FOR A COUPLE OF DAYS, AND THEN STOPPED AGAIN. HOWEVER, I WAS IMPRESSED THAT THEY CAME EVEN MORE PROMPTLY THE SECOND TIME, DID FIX THE PROBLEM, AND THERE WAS NO EXTRA CHARGE. NOT MANY BUSINESSES STAND BEHIND THEIR WORK TODAY! IT'S REFRESHING TO FIND ONE THAT DOES.

KNOWLEDGEABLE WORKMAN; GOOD ADVICE.

I GOT MANY PRICE QUOTES AND THEY GAVE ME THE BEST PRICES.

HE RECOMMENDED A NEW OPENER AND DOOR. HE EXPLAINED WHY WE NEEDED NEW ONES. HOWEVER I STATED WE ARE GOING TO MOVE SO HE SUGGESTED JUST TO OIL AND ADJUSTMENT THEN. HE WAS VERY HELPFUL.

WHOLE JOB TOOK 3 1/2 HOURS. THEY HAD TO COME BACK FOR A MINOR ADJUSTMENT AND WERE VERY PLEASANT. THE $30.00 COUPON FROM ANGIE WAS HELPFUL TOO!

WHEN I HAD A PROBLEM WITH THE STORM DOOR THEY WERE PROMPT IN FIXING IT.

THEY WERE HERE THE SAME MORNING WE CALLED. THE WORK WAS DONE WITHIN AN HOUR. GREAT SERVICE!!