Joe Wilde Company LLC

Very well. Joe, the installer did an excellent job. Very professional.

The woman who answered the phone was very courteous and when I told her my problem with the garage door she was able to have a serviceman at my house within an hour. The serviceman was very knowledgeable and explained how to prevent this from happening again. He gave me options to use the garage door like it is or replace the entire automatic door operation without any pressure to do the most expensive choice. I can't thank Joe Wilde Co. and its employees enough.

The service guy was friendly and was able to get the job done. I never did get a clear explanation as to why their door opener stopped working after less than 2 years. However he was critical of the original installer's workmanship and replaced all of the wires, sensor, and sensor receiver that had originally been installed, and charged me for those new parts. He said he was going to call the office to see if he could give me a break on the price since it was relatively new and he didn't like how it was installed last time, but I still ended up paying full price. So I'm left with lingering questions of why it went bad in the first place, will it happen again since I don't know what caused the problem in the first place, and was it really necessary for me to buy new installation parts. When I had set up the appointment I had also asked for an additional remote control. It was on the work order but I didn't receive it. Since I had to pay about $150 to them to get the opener working, it was already more than I had budgeted for so I didn't even bother to remind him that I had wanted to buy an additional remote. Nice guy though, and he seemed to be very knowledgeable. Still, we're happy that the garage door opener works again and will call them again if we need more work done in the future.

The garage door wasn't design. He came quickly & determined the problem immediately. He adjusted it, was friendly & said it was under warranty.

We had this company come out in July 2016 to tune up our garage door to make sure it was in running order especially for cold weather to come. They came and did a tune up which went well. We started having trouble with the door at the end of Sept, 2016. We called the company again to come out to check what was going on. They said they had to tune up the garage door motor and I was charged again. Apparently when you ask them to check your garage door and tune it up the motor isn't included. I was very disappointed. The worker doing the tune up on the motor was very nice and very professional. He gave us a few tips on how to look for problems and maintain the garage door.

Mike was on time and called to let me know he was on his way. The job took about an hour and he cleaned up after himself. I thought the price was fair.

They came when scheduled, polite, professional. Took care of everything that was needed.

Excellent, Tech called when on the way, arrived did the work and made sure everything was working properly great company to work with. Will recommend to everyone.

It was a great experience. The garage spring broke sometime overnight. They day could have started better but I was not able to open the garage in the morning to get to work. Since I had used their company to install my garage door opener a few years back as well as them having worked on my parents garage door years before, they were the first thing that came to mind. I called Joe Wilde shortly after 8am and they said they could have someone out in a few hours sometime between 1030-noon. I thought that's not too bad, I will be late for work but this needed to get handled. 20-25 minutes later I get a call from one of the repairmen (Mike) that he is on his way and will be there in 15 min. So, from phone call to appointment show it was under an hour. Mike made quick work of the spring, replaced one of the cables and oiled some of the moving parts. He explained everything that he did in a quick thorough demonstration and I was able to get to work shortly after 10am. Great work guys! Thanks for saving my morning Joe Wilde!

The repair was done the following day once we placed the call. They ever accommodated us with a morning appt as we had a shed door delivery in the afternoon which were to be stored in our garage.

Came home from Vacation. Tried to open the garage door which went side ways and jammed. Tried to adjust, could not, saw the broken cable. Called Joe Wilde and asked if they could come out the following day as early as possible. They setup a morning appointment for 9:30 the following morning. The service man showed up, evaluated the issue, and fixed the problem. He also did general maintenance as is a common practice. He did not mind my many questions while he worked and told me a few things I hadn't known. I have used these guys on my last 2 houses and will use them again.

Great job on time & prompt finish with good advice.

Although our situation was not urgent, they had a technician to our house within 5 hours of calling them. The technician called when he left his prior stop so that I would know what time to expect him. When he arrived, he made quick determination of what was wrong, fixed it, explained a few things to me about our opener that I wasn't aware of, cleaned up after himself and went on his way. Very professional, very kind, very patient man.

Smooth. They came out in a few hours and seemed knowledgeable and fixed the door.

Serviceman was on time and checked the entire unit besides replacing the capacitor. He was thorough and timely.

Right on time. Very professional, completed job in a timely fashion.

On time & very professional. Answered all my questions.

Mike was on time, introduced himself to me and me to open garage door and went right to work on the keypad. He was done within an hour. Very nice man who explained how the keypad worked.

The technician removed the old springs and replaced and adjusted the new springs. He checked the door hardware and lubricated where necessary. He checked the door opener. The service repair took about an hour. This is the second time I have had work done by this company. These are people I trust. Their work is very high quality.

I spoke with Christopher and he let me know what to expect and at what time to expect the serviceman. The serviceman, MIke, was professional and his workmanship was excellent. I would like this company to do all of my repair needs.

Technician (MM) was timely and efficient & well versed on his work. polite & friendly.

It went very smoothly. Taken care of within 15 minutes. The problem was diagnosed quickly.

Well satisfied! Initial contact with Zak in the office provided easy-to-follow guidance regarding trouble-shooting options to avoid an unnecessary service call. I did need the service call, which was done at the scheduled time by a very proficient repair person. Definitely would call Joe Wilde again, if it's ever needed.

Wilde arrived at promised time; examined opener; explained problem; replaced parts, greased trucks, operated door; answered my questions.

Perfect. Arrived on time, replaced the springs quickly, gave the garage door a quick tune up.