Infinity Exteriors LLC

Infintiy Exteriors responded quickly and Jake & Tami were very professional & friendly. We were impressed with them, and would have chosen them for our project. However, we decided to go with a different company due to Fall being their busy season and Infinity Exteriors had over 100 roofing jobs ahead of ours. We would recommend their company to anyone needing a new roof. Their prices seemed fair and we give them an excellent A rating on Angie's List.

The project started off well my estimator was on time, friendly and professional. However when the project started everything went sideways fast. I would either receive a start time on a day and no one showed up or called to tell me what's going on. this continued the entire project which was only to take 10 days to complete that became 7 weeks of no show and I would call to find out what's going on, they would tell me a different day the process repeat. This long time delay cost me my insurance on my house and I have been unable to get new insurance. To top it all off the gutters on the house are still not right.

We signed for next spring installation

The person who did the initial estimate was professional and informative. I had received bids from 3 other companies before I met with the Infinity rep. The estimate process for Infinity was more time consuming than the other companies because the infinity representative worked up the estimate on site instead of emailing it later. The quality of the products and the price was in line with the other estimates that I had received. I chose Infinity because the rep. told me about a recall on my failing shingles that none of the other reps had mentioned. The work went as the rep. said it would. A person came and measured my window in the next week. The roofers arrived about a month later. The dumpster and shingles were delivered the day before the workers arrived. The work crew were professional. They roof took two days to remove and replace. The work crew did a great job of cleaning up the driveway and yard. However, the work crew left on Thursday and the dumpster was not collected until the following Monday. I found that the home office is not open on evenings or weekends. Also, there were some nails and a roofing tool left in my driveway that were under the dumpster. The window crew arrived a week after the roofers. They were scheduled to arrived between 8 and 9, but call that morning to say that they would arrive between 10 and 10:30. They did a great job of installing the window. They did leave a pile of sawdust in my yard. The next day I notice that the siding on the dormer had separated in one place. I called Infinity and they said that someone would call to come and look at it. I received a call and a visit the next day. The person was able to fix the siding and took some time to look for nails in my driveway.

AWESOME is how it went. Infinity had to replace our roof as part of solving a leaking problem. You can read that review in the windows section. Infinity send 4 crews in emergency mode to do our roof before bad weather came in. They had around 30 people at our home and did the compete tear-off, repair a couple of bad spots and install new roof, step flashing, ice barrier etc. It was amazing that they did this on a 4000 square foot home in two days! Highly recommend this company!

We wanted to replace all the front windows in our house as one of them was leaking and we wanted them to all look consistent. We were referred to Infinity by a friend who had windows done and after looking up the Angie's List reviews and getting a few other estimates we decided to use Infinity. The sales process was laid back with no high pressure tactics which is refreshing. Mike Fabian came to our home, looked at what we wanted to do and guided us to the right product for our home and then helped us nail down the decorative details. We chose to go with Marvin Integrity windows with full frame removal and complete replacement. So that was the easy part... What happened next is why I would hire Infinity again in a second and recommend Infinity to anyone. Our install date came and it was going to take two and a half days. Four of the five windows were in and looking awesome! Then during the removal of the last window, the one that was leaking, they found that the wall, header and even the exterior OSB was rotted away. This is a load bearing, exterior wall in our living room facing the front of our house with brick exterior - read: not a minor thing. Within hours Infinity had carpenters on hand building a temporary wall to support the second story, an electrician to cut the electrical in the rotten wall and had the rotten portions removed. By the end of that day the wall was rebuilt from the inside out and the new window installed and waiting on drywall and trim work. The one issue we had was at this point a third party came to do the drywall and the finishing was really poor. Even here Infinity shines! I called and let them know I was not satisfied with the finishing and they didn't even blink an eye before sending someone to take a look at it with me and then had someone come and refinish it correctly. I know service providers put up with petty complaints all day long but the Infinity people expect that the work they do is right and they sure make sure it is. I wish the story ended there but it didn't. It turned out the roof put on several years before we bought the house was put on wrong and that the leaking was due to several issues with the roof. I am writing a separate review for the roof but the short story is that Infinity also did a complete tear off and replacement of our roof solving the problem completely. They did this on a 4000 square foot home in 2 days! That is not typical, they sent 4 crews as it was an emergency due to weather etc. but it was a sight to see around 30 people working on a single roof! We spent around $44,000 altogether (windows, wall repair and roof) and while we were disappointed that the project exploded with issues and added expense, Infinity was very responsive and took care of the issues as they came and walked us through the issues, what needed to be done, and most of all did the work professionally and right. I am sure we could have gone cheaper but we would have been in real trouble not having a company that could respond quickly with the depth that Infinity has. Infinity also worked directly with our insurance which streamlined that process as well. Infinity turned one of the worst experiences a homeowner could have a positive experience and left us and our home is a way better place.

The receptionist and estimator who took my call were both rude and short. They each had their list of questions to ask me, and were not interested in hearing what I was asking for. They will not send an estimator to your house for an estimate if you are not home; they expected me to take off of work just to get an estimate to repair a leaky chimney. I recommend not wasting your time with this company.

Very professonal and very detailed with the flashing and caulking.

We signed a contract on 8/26/2015, and the work was not finished until February of 2016. We were told it would be done by winter. We were blamed for a delay in the siding, saying that we did not select colors, even though we selected colors the exact same day the samples were given to us, on 9/10/2015. We have emails to prove it. Our upper tenant's bench was put to the curb without any discussion with them or us, and ultimately it was taken by someone who thought it was being discarded. Tenants were not paid for the bench for months. We were told that there was a possibility we would need a new railing on the upper porch. Added cost, but we were warned of it, no problem. We were NOT told that our 100+ chimney was in disrepair, and would need to be rebuilt/replaced. They tried to tell us they "knew a guy", but we only hire licensed, insured, bonded. We did some investigating and talked to 3 masons, ALL OF WHOM ADVISED US NOT TO DO what Infinity was recommending, because the chimney (long story) should only be rebuilt in warmer temperatures. This resulted in a weeks long delay that was not explained to us, in fact, the chimney is still not rebuilt and there are tarps on the roof, resulting in our insurance company threatening to drop us. HAD WE BEEN TOLD BY Infinity that the chimney was in disrepair, it could have been rebuilt while we were waiting for them to get the project started. You would think a roofing company would look at that in advance?! We were told that the new gutters could be angled so that drainage from the house was sent to the street, like we wanted. OH, NO! When the gutter installers came they quickly pointed out that this would not be possible so we had to scramble to go over and reevaluate. Communication was a complete disaster, throughout the project. It usually took over a week for Sam, our project manager, to respond, if even at all. Again, we have proof. Did he call us, then? No, we had to call or email again to get a response. Our duplex is in Wauwatosa, where street parking permits are not available, not possible. In spite of this, a dumpster was left in the driveway, blocking tenants from using the driveway and parking in their garage or assigned spots. When they used up the grace period days (less than 7) that Wauwatosa allows, tickets started to pile up. Infinity refused to pay them, didn't finish the job for 3+ weeks, and made no apology. Sam told us he would "look into it' and again, a situation that started in late November (we emailed asking Sam when the dumpster would be removed) was not resolved in February. Sam said the tenant should have gotten a permit to park on the street (why is that her cost and responsibility?) and that he KNOWS about the rules for parking in "Milwaukee". Except, Sam, we are not in Milwaukee, we are in Wauwatosa and you have proven you don't know what you are doing or what you are talking about. We TOLD SAM, the rules in Wauwatosa are different for overnight parking, and he still ultimately refused to pay for the tenant's parking tickets. On 12/4 we got a call from Jessica at Infinity exteriors asking "how we liked our new siding." Except THE JOB WAS NOT DONE!!!!!! In 15 years of being a landlord, they are the worst contractors we have EVER dealt with. No concessions whatsoever for additional frustrations that we have documented in emails. We secured financing for the job, and because the job took SO LONG, the financing company threatened to pull the financing if we did not use it- except that we were told we did not have to pay until the job was done, (90+ days in!!) Another broken promise. This was a big job, $41,000- but we were treated very poorly, as were our tenants. Time and again it was clear they had screwed up big time and blamed us or whoever else they could, but never took responsibility or remedied the situation. It will be interesting to see how the product stands up over time.They were not the cheapest bid, either! We paid over $10,000 more than the cheapest bid, and got less than cheap service. DO NOT GIVE THESE PEOPLE YOUR BUSINESS

Infinity was great with expediting our scheduling so we could comply with a local fire inspection. They had prompt follow up confirmation that the repair had been made and we were happy with the results.

It was a great experience from beginning to end. Mike, Infinity's salesman did an excellent job responding to our request for a quote for the job and even worked with the window manufacturer to come up with a semi-custom grid solution for the window(s). The date he quoted for completion was relatively close to what ended being the actual install date. The fulfillment member in the office of Infinity (Lenora) was very communicative and worked with our limited availability to arrange a time for the install. The team doing the installation were prompt, courteous and very efficient. There were some decisions that we needed to make about the sill that I had no idea about and the installer explained the options so I understood them. The window went in with care and efficiency. The associated wood trim matched perfectly because we had provided our stain earlier in the process (it had been stained at Infinity's shop when it came in from the manufacturer). A day or so later, we noticed an imperfection in the glass and notified Lenora at Infinity right away. She expedited a replacement window and two weeks later the new window panel was installed by the same team that did the initial install. I have to say that this was one of the best construction projects I have encountered and recommend Infinity without hesitation.

The project went well except for a couple of problems with the windows which were on the manufacturer and not Infinity. Infinity responded promptly to replace the windows and fix the problems Their customer service is absolutely wonderful. The installer and the techs they sent were friendly, worked very hard and did great work.

I got 4 quotes for my roof replacement job. price and details of the work seemed best with infinity. roofers came with 1 day's notice and complete replacement took 2 1/2 days. roofers were very professional and cleaned up better than expected. dealings with office staff have been excellent. I was disappointed with follow-up to me report of problems with workmanship. however once I spoke with the owner things moved along quickly. the follow-up repair work took less than 2 hours, so I guess it can be inferred there wasn't too much to repair. it should not have taken more than 3 weeks to get the guy on site for the repair. the wife is happy with the look of the roof and that makes for happiness and harmony in the house.

We met with several contractors prior to selecting Infinity Exteriors. I was sold on the value they were providing, the fact thet their best installer (Ian) would be on site every day, their scheduling and the project management was second to none and the pricing was middle of the four contractors we spoke with. Based on reviews and recommendations I thought they would perform well. We signed the contract 04-28-2015 and made our down payment, now committed. On 05-29-2015 I get an email notifying me that the project manager came out to verify my window measurements (a month after down payment) notifying me they miscounted my window openings. Of course it was not that they counted too many and I would get a rebate but they were short on their count and requested another $1600 for the additional window. Was it a way to show me a quote for less than their competitors, maybe. So now my radar is now up, they have used their mulligan. Mid July, I contact Infinity (yes 10 weeks after down payment) curious to know if my sales person has taken my down payment to live his days in Mexico as I have heard nothing. To Sam's (sales person) credit I finally get a call form scheduling explaining that they had an issue at the window manufacturer, they are backlogged. That means one of two things. Either they are now rushing to get all window orders out or their quality control is so stringent that nothing get loaded on a truck with out the proper quality checks (generally it is not the latter). The wheels are now turning, wait... Two weeks later (12 weeks after contract) the crew arrives and starts stripping siding, awesome, I may get to use my new windows this summer! Remember I am now paying attention, the start installing an underlayment wrap for the new siding on my house. It looks like they are using scraps taped together, I mention this and ask if this is also a weather barrier, the answer from Infinity is yes but they keep installing in the same haphazard fashion. During this conversation I mention that my chimney is left unprotected (no wrap, no siding) for nearly two weeks during several summer storms, a few days later it is corrected. Nearing the end of the project (the last day or two) I notify Infinity's Lead project supervisor (Ian) that an exhaust vent has been covered with siding, his reaction was of disbelief, he asked whether I installed it after they began the project. That same day I had a discussion with Ian about a part of the project they kind of ignored. I had to explain to them how to do it. Ian gets the project manager (Mike) on site to verify what I said should be done, could be done. During my discussion with Ian he said "don't take this the wrong way but, your house is not built very well", the studs are not 16" on center and this was a difficult project and some other stuff but I tuned him out. The project sort of ended at the end of August (Yes 16 weeks after down payment).we get a final invoice but the project is not done. We are still waiting for a chimney cap. We are also waiting for some hardware for one of the windows. The siding and trim look great, the windows are suitable but today (10-19-2015) we have one window that is splitting and we are still waiting for that hardware for the one window. As a side note: During the initial sale of the project my front screen door was sticking, Sam said they would take care of it. I know it was verbal but...you get the point.

We are satisfied with the work Infinity Exteriors provided, with one major caveat: due to extremely poor communication, we had two skylights installed about 20 feet away from where we originally wanted them. When we found out the skylights were installed in the wrong place, the sales rep we dealt with, Nick, informed me that they would take the windows out, patch the holes and re-install them in the correct spot. That wasn't an acceptable solution for us - the patched roof spots would be visibly different than the rest of the roof. Nick's first response was to tell me that he didn't want to spend money on two additional skylights, and that our roof was in terrible condition - this was directly contradicted by the workman on site, who said our roof was in good condition. I was put in touch with Nick's boss, who very quickly remedied the situation, and offered us two extra skylights at no charge. That was a fantastic resolution, and we're very happy with the quality of the work. If I were to offer feedback on how to make the experience better, I would suggest less of a hard sell when providing an initial estimate. We were pressured into signing a contract after the first time we met Nick - he offered to provide the gutter repair for free, but only if we signed a contract with him on the very day he came out to create an estimate, no time to discuss or get other quotes (we declined). My other piece of feedback would be to provide better communication between the various departments. We had several different scheduling calls, and each person I talked to was different - some told me the three different jobs we contracted with them to do would happen at three different times, others told me they would happen all at once. There was no call prior to the day they actually came out to do the work - and I had to remind them that they agreed to repair our gutters. Receiving a call from a worker, while you're not on site at the home, asking where you want these skylights to be installed is not ideal, to put it very mildly. If I had advance notice on when installation was happening, I would have been on site with them, and much of what made the experience not so great could have been avoided. I probably wouldn't use Infinity again, due to the unpleasant interaction with the sales rep, but I can say we are confident that the work done was quality work, and we were very happy with our interaction with the manager who resolved the skylight mistake.

Both projects went great. We have a roof with a number of angles and a fairly steep pitch that I would not feel confident having a lesser skilled company working on. But the crew working on the roof was superb. The crew seemed well trained, had well defined roles, and were personable. They appear to enjoy working with each other and there was no language that a neighbor or a neighborhood child should not hear. Just conversation, sounds of work being done and some good-natured ribbing. The work was done carefully, clean up was daily, and the crew supervisor, Mike, came out for a final inspection and walk around the roof (with me on the ground) and made sure I was happy with the job. He straightened cuts as requested and answered questions. Overall a very positive experience that solved persistent water problems we had struggled with for years. Neighbors still come by to ask us about the roof and admire the work as the homes age and they are faced with replacement. The gutter crew was a subcontractor. Again the work was done professionally and included some negotiation with another contractor who damaged some of the gutter doing siding work. Infinity handled all the negotiation and kept us out of it. Which we appreciated. We have had two call backs on the gutter work. One to complete a gutter run that went under a built-in deck bench and another this year to again correct the same 12 inch section. No questions asked, Infinity sent someone out regardless of the fact three years have passed. This, however, is when we learned they subcontract the gutter work. Second service call was by a provider who pointed out that the first provider installed the run backwards and created a "pinch" in the downspout that slowed water flow and backed up with debris. All better now.

The roofers were here for a few days and didn't make as much of a mess as you would think. We did find nails (even rolls of nails) for a long time afterwards, but the crew was hardworking and the result was great. I wouldn't hesitate to recommend Infinity if you're looking to have your roof redone.

POOR WORKMANSHIP, POOR CLEANUP, CONTINUAL PROBLEMS. NAILS, SCREWS AND MORE: First work was performed fall of 2013. After original roof job, Infinity returned at least three separate times (without objecting) at owner's request to "drag" the yard for nails and screws (they used their magnetic strip on wheels). After Infinity's repeated efforts, owner EASILY found approximately (300) nails, screws, and pieces of aluminum in driveway, gardens, lawn, on deck, etc. On mutiple occasions owner found screws and nails (sometimes groups of 3-6 items) on driveway (after rework, for example) within a four square foot area. These were obvious and easily visible, and likely would have caused problems with owner's car tires had owner not cleaned up. SKYLIGHT: Prior to starting the roof job, owner informed Infinity that the skylight size was no longer available (per another local roofer's information) and that only the glass should be replaced (reusing the frame) to prevent having to rebuild the inside vertical "light shute" (to prevent extra drywall and painting work, etc.). However, Infinity indicated the skylight was available. When teh skylight arrived Infinity's crew found it to be the wrong size. This was discovered by the crew while attempting the installation on the roof after the original skylight had been removed. Later, the owners were told by Infinity that the skylight of the original size was not available. After AT LEAST FOUR skylight installations (and removals) a raised support (6" tall frame) had to be built by Infinity to accomodate a replacement skylight of a new size. This also required drywall work and repainting inside the home at the skylight's vertical "light shute". The 6" tall raised frame support allowed moisture to collect on the inside drywall causing discoloration (the raised frame is insulated, but stands above the level of the roof). After nearly two years from initial installation, Infinity and owner are still following this moisture issue. This will need further drywall and painting rework in the future, which Infinity has promised to take care of at N/C. FLASHING REWORK: Two areas of flashing had to be redone after initial installation - one area around chimney, and one area against a vertical wall of the house. The chimney area flashing issue was discovered by Infinity and seems to have been done properly. However, the flashing repair rework at the outside vertical wall June 11, 2015 was necessary to correct a suspect water leak into the home. This rework was to remove shingles, replace the (26) year old flashing which was not replaced during the roof job (but should have been), reinstall new shingles in two 4' x 20' peak areas, and correct a third flashing issue at the end of a gutter. This latest rework was an attempt to correct suspected water intrusion into the home which is suspected to have caused the horendous mold smell that began almost immediately after a heavy north wind and rain. Infinity suspected that rain along the wall (old flashing) and / or gutter water entered the home. An independant contractor was called by the owner to inspect the inside of the home where the owners noticed new discoloration on a ceiling below the flashing area. The discoloration occurred just after the north rain occurred and coincided with the time the heavy mold smell occurred. The contractor's moisture meter indicated moisture on a ceiling at 3-5 feet in from the outside walls. Since the damage appeared to inside walls and ceilings, the owners decided to hope the smell would subside over time rather than asking Infinity to start ripping drywall out in the family room. After two full months, the smell has begun to disappear. When this same (flashing) repair was first starting, the owner happened to notice movement and noise on the garage roof. The owner informed the repair crew they were removing shingles in the wrong area (where there was no reported problem). They appologized, ask teh owner what work was to be done, contacted their office, put the garage's shingles back in place, and moved to the reported problem area. Note that the problem area was CLEARLY identified to the Infinity representative who performed the inspection. He even took pictures of the area. After this job was finished, the owner EASILY found (15) nails left on roof where the crew was working, one nail sticking up 1/2", and numerous exposed nail heads. GUTTERS / DOWNSPOUTS: After leaving rework to two areas was necessary. An apporximately 4" x 5" gap in aluminum trim at the end of one gutter had to be closed up. Also, a hanger bracket for a former downspout was left hanging on the house siding. TO DATE: To this day there are still exposed nail heads on some shingles (although Infinity has inspeced the entire roof more than once, even sending their "best inspector"), nails are still being found on the roof, patio/deck, in gutters, etc., the skylight drywall is still being evaluated to determine how it will fares over this coming winter. WARRANTY: Infinity's owner promotes his company as the indisputable "#1 roofer", claiming "meticulous" workmanship, and stating "you pay NOTHING until a year after you are completely satisfied". Another ad states, "Nine out of ten installed roofs cannot pass a simple manufacturer's warranty inspection, and if the roof doesn't pass the manufacturer's warranty inspection there is no warranty". Our roof must be the tenth roof. To our knowledge the manufacturer has never set foot on our property, since Infinity (we're told) is trusted by the manufacturer to perform their own inspections. This owner has found it imperative to spend considerable time on the roof to personally inspect Infinity's work. OVERALL: Infinity has never complained about coming out and ATTEMPTING to fix a problem. Overall, their roofers and gutter installers are polite and close to "on time". However, their workmanship is not even close to what this homeowner expects, and not at all what Josh Sparks insists it is in his radio ads. We would have expected better from almost any other well known roofing company, and am convinced Infinity is grossly over-rated. We have been EXTREMELY PATIENT AND COOPERATIVE with Infinity. We would estimate there have been a total of (15-20) visits by Infinity to this home over almost two years by at least ten different employees. I paid to join Angie's List to write this review. We have the (50) warranty. That means 1.7 years down and 48.3 years to go!

The workers were on time & did a good job.

The crew cleaned up amazingly, I only found two nails. Only issue I had was that they didn't pull a permit, so I had to deal with two letters and a call from the village inspectors. But, they corrected that issue in a timely manner. As for price they were about 25% higher than competing quotes. Chose them based on the Angie's list and referrals.

It went horribly. They expected me to know exactly what I wanted done. I don't know what exactly has to be done; that is why I am on Angie's List? They informed me that they don't repair gutters, only replace. I agreed that I'd want a quote for having the gutters replaced. She kept repeating it for some reason. She told me they don't inspect roofs for free. It was obvious from the tone; this is another business that doesn't want to come into Milwaukee. Because I don't live in the suburbs and I'm not buying an all new roof; I'm not worth even being courteous to. I hung up the the woman. I'm not sure why they called me back; they obviously hadn't read my original message and had no intent of serving me. It would have been more courteous to simply say so up front.

There were some mixups with scheduling but when the work started it progressed quickly and well.

Infinity did a great job. Aaron from sales was awesome. Roofers were terrific, and worked late to complete the job. Cleanup was very good.

We feel it went extremely well. They were professional, and the system for getting the roof on was flawless and well organized. They completed it within a day and a half due to rain, but only took off what they could put back on. Many compliments from my neighbors and a couple saying I have the best looking roof on the block. ? I feel their pricing is fair and there is an option for every budget.

I got a quote from them along with several other contractors 3 years ago for a new roof but decided to make some temporary repairs at the time. We are now going to do the roof this year and I got a flyer in the mail from them advertising "50% off labor". Their quote from 3 years ago was the highest but I thought with 50% off labor (which is usually about 50% of the total cost) their new offer would be reasonable. Their new quote with "50% off labor" was in line with their quote from 3 years ago plus material price increases and NO DISCOUNT. When I asked for the numbers showing the discount they wouldn't provide them but after some prodding said the pre-discount price would be over $19,000. None of the new quotes from other roofers are above $14,000. Jacking the price up and then offering a "discount" really irks me. If they are not being honest in their advertising and pricing why would I trust any of their other claims about how great their service and warranty are?