Guardian Inc

Guardian itself was a great business to work with. People listened to you, and the work crew was phenomenal! They knew what they were doing, were very efficient at doing it, and cleaned up after themselves.

Guardian just finished a siding and gutter job for us. We are very happy with the project and would like to call out a few people that made the project run smoothly. Patrick Faye – great / honest salesman, Tracy Reid and John for keeping the project moving and checking to make sure all was done correctly. Would also like to thank Bobby for working on the gutters and getting them in a much better position then they were and so happy they got fixed before the 1st snow fall. The crew that did the siding did a great job, and the house looks completely new.

Amazing job highly recommend Keith and the team at Guardian.

I don’t recommend using Guardian. I met with Bobby on 4/26/22 and was looking to get a quote for a roof repair related to an insurance claim as my roof was leaking into three rooms. I also required aluminum siding repairs due to the numerous dings, dents, tears, etc. At this point I had received 5 quotes for the roof and Bobby informed me that he could have the project done in 4-6 weeks. As this was quicker than the other contractors I decided to go with Guardian that day. Theresa the account manager was great to start. She told me she would call every other week with an update. It was great for the month of May, however the communication fell through in June when the project was supposed to be completed. In June, they were still waiting on materials. July, no calls. I had to reach out to them and again asked why it was taking so long as I have roof leaks and was informed that they were just waiting for other projects to be completed, but had no idea when those would be completed as they were short staffed. I finally had to engage one of the other contractors for my roof as I continued to receive damage to my home each time it rained and they completed it in a week. August, still no calls until 8/31 when they said they would be there the next day. As the roof was already done I told them the quote would need to be redone now. Bobby called on 9/1/22 and said he wished someone had told him about the roof leaks even though this was known at the time I signed the contract. He was willing to work with me as I still wanted to have the siding repaired. Each time an appointment was scheduled to revisit the quote, there was some other issue that was more important or they didn’t call or show at all for the appointment scheduled. The quotes that were given to me were for less repairs than originally agreed and for more money than originally agreed to. They also refused to itemize the quote when asked due to the smaller scope and never even looked at the house again to produce the revised quote. As of 10/3/22, no work has been performed and I have received no contact from Guardian despite sending a complaint letter and filing a complaint with the BBB. I am very disappointed in the way this business relationship has been handled and will not be recommending Guardian to anyone else.

Terrible Company to do business with. The work is not yet complete after 15 months. They threatened me with a lien as I am holding out money until the repairs are completed. I paid they $10000 up front and they now want the remaining $10000. The work is not complete yet. I am terribly upset with this company

I've been calling them for about 3 weeks they told me that the work will be done in 10 weeks. They won't return any phone calls they don't give you a firm schedule date, No work is still been done and I don't know when will they start.

Approximately five years ago I added onto the back of my home, only to have issues with the newly installed fiber cement siding and vinyl windows. These issues had been worked on unsuccessfully by others (including the original contractor) so I just assumed that Guardian would be more of the same...I was completely wrong! Joe and his team came in and solved our issues in a courteous, efficient, and affordable manner; they also installed a new roof while we were at it. I am so thankful to have called Guardian as now I can sleep at night not worrying the WI weather compromising the "envelope" of my home!

Dennis came out for an estimate in April 2017 and looked at wrong side of garage and said OH NO. I got him around to the other side where the problem was and explained what was going on. He said the roof edges were done wrong. I knew that, he wasn't my first estimate. Then he told me there was a trip charge of $500 in addition to the $ estimate of repairing the roof. He said he was going to send the estimate to me but that never happened. I called and left a message but this call was not returned either. I was left with the idea that if it's not a big job with big $'s, don't bother us. I don't know why he came out since it also wasted my time. I won't call this company again.

The technician came on time and was knowledgeable and helpful. However, his $500 minimum was ridiculous. More importantly, he never contacted me again to deliver the promised quote. Even after I left a phone message saying he had not provided a quote, he still never contacted me via phone or email. I conclude that I just wasn't profitable enough to take the time to close the loop on good customer service. That is a total fail in my book. Everyone deserves a phone call. I would have rated an "F" if not for the prompt initial visit.

Excellent work and service. Very professional.

First step in the sales process was a sales representative making an appointment and listening to find out what my interest were. Then and only then did he start associating products and services from Guardian that might best meet my needs. Every one of my questions was answered in a thorough manner but at an understandable and adult level. If any of my questions were "silly" they certainly were not responded to in that manner. Measurements were taken on each of the potential openings I might want windows for. Within a few days we made a second appointment to discuss options and pricing of each of the options. I knew what my budget was and was able to generate the best "bang for the buck" with what I had available for funding as it applied to the many options presented. I did not feel pressured or "steered" toward a particular outcome. My decisions as to the scope of the work were respected in a very clear and professional manner. We agreed on a price. Life was good. A couple of months later it was time to schedule the work. John, the head installer, made an appointment to stop at our home to review what works was going to be done. He explained that the windows would be delivered early on the morning of the installation date and that he and any helpers would arrive shortly thereafter. John was knowledgeable without being overbearing. Friendly and easy to relate to; it didn't really feel as though we had a stranger in our home. We coordinated calendars and set the date for installation. Life was good. Flash forward to the morning of the installation. As promised, a truck showed up and all the materials were carefully unloaded and placed in our garage; I'd moved the vehicles out to the street to provide a sheltered workspace for John and his crew. A few minutes later John called to say he and his crew were on the way. The installation DID have a couple of "glitches". Not due to anything concerning the materials, dimensions, or quality and skill of the installers. One of the windows that was being removed, which already had a small defect in it, broke during the removal process. The crew immediately brought out an industrial vacuum and went to work on the broken glass. They informed us of the mishap and how they'd handled it and suggested that we might want to use our own vacuum on the area "just to be safe and sure". We have a smaller sized dog that gets curious when new people are "in her space". The entire crew was friendly to our dog and never seemed irritated that we had a pet in our home. I suspect you get the idea; everything went according to plan. I've always defined "perfect service" this way: when you will deal with my situation the way I would if I had your skills and experience, that's what perfect service looks like. Once the project was done you would not have been able to tell that three people had been working in our home for over five hours. Everything was cleaned up, there was no debris left behind, we were shown how to operate the new windows, asked what other questions we might have, etc. We were contacted by Joe, our sales representative a couple of days after the installation to make sure we were satisfied. I think it really comes down to "would you use Guardian again?" Our answer, without hesitation, is "yes", we'd do it again in a heartbeat.

Initially I was very impressed by Guardian's responsiveness. Within an hour of submitting an online request for an estimate, I got a call from their office to get more information on what type of work was needed, and they put me in contact with one of their roofing guys who specialized in the type of work I needed done. This specialist then contacted me within the next couple days (they had given me his phone number if I needed to talk to him immediately) and discussed the issue and possible causes in great detail. We made arrangements for him to come out for an estimate within the next week. On the day he was to come out, about 5 minutes after he was supposed to be here, he called to say he had a furnace issue at his own home and couldn't make it out that day. Understanding that things can come up, I rescheduled his appointment for a few days later. On the day of the next appointment, he called a half hour before our scheduled time to say he was now having car issues while driving to my house and would need to reschedule again. After talking to him about when I could reschedule (I was quite frustrated by this point) it became quite apparent that he wasn't even on his way to my house (at one point he asked where I lived....). When I said I was no longer interested unless he came immediately he suddenly could get to my house in an hour. When he arrived, he was very thorough in looking at the issue and again explaining the repair and other things regarding our roof. He was to send an estimate in the next couple days. A week later I called and left a message asking where the estimate was. He left me a message saying he had the estimate, could I call to discuss. I called again and left another message and never heard back. At this point I stopped trying and contacted others for an estimate.

Sonny was up front and honest that we didn't need a new roof at this time. He gave me some free advice on minor repairs and said he would come in the fall to inspect again before winter. I will use Guardian when we do need the new roof.

First, apologies for a delayed review...nothing less on the company. Usually don't do public reviews, but didn't want to go without letting others know the credibility that Guardian holds. GREAT company, great people, great workmanship and great support! Guardian showed honesty, integrity, respect, professionalism, compassion, and great care. As the company name says, "Guardian" guarded our home from the beginning, during, and after the full reconstruction/replacement that was needed. We appreciated how they also cared for our family by looking after our best interests/challenges from the beginning even through after the completion of the project. It's rare to find to find a company these days that maintains a high level of integrity. The staff is professional, always willing to answer any questions, and will address any concerns. I would gladly do business again with Guardian.

.After the owner called last Spring they sent out another fella. He was good and walked around the entire building with me and our treasurer. We did not hear anything for over 2 weeks so we called to find out and were told they were very busy and he hadn't finished the quote yet. No problem, so we waited and he finally called at which time we set a date but then had to cancel later. I am not saying this is all there fault but after other calls to meet on weekends and evenings we received no return calls. Needless to say we were very disappointed as one of our owners was selling and we needed some answers. We called another service in August and received a firm quote and description of what would be done in addition to visiting there show room and selecting temporary ides of products of which he quoted all. We are in the process of letting the owners know what the details are and when they would like to pursue the job. Lets just say Guardian missed the boat on a 50K + job. Maybe they just don't want to do Condo projects, but then they should have just told us

This is what irks customers about contractors. No potential customer wants to be ignored. If the company is too busy or not interested in the job, that needs to be communicated to the customer. That is fine. However, to not return phone calls and completely turn your back on potential business is disgraceful. Do you think this has built any goodwill towards the company ? It builds resentment and of course I wont be telling anyone about my good experience and recommending Guardian due to their failure from the get go. Most people would have just moved on, but I gave them numerous opportunities to respond and communicate to rectify the situation, and still the conduct continued. The owner of the business needs to be aware of this situation and poor customer service on behalf of his employees.

He didn't show up so it didn't go :-(

Very prompt, very thorough work.

Joe was both courteous, and professional. He explained what he planned to do, performed it in a timely manner, and with great results! Not only did he tune up the roof, he provided insight into other related system issues, like chimney issues, and venting issues. I would certainly recommend him to anyone, and would defiantly use his services again in the future. Well done!

I was explained many options and costs and the man who met with me (Sonny) patiently explained what services they offered and helped me to customize the service. Although it took a while for the crew to actually come and do the work, it was winter and there were many weather delays given very frigid temperatures. I have the sense that if it was a better construction seasons, all would have gone to plan.

As President of our Condo Association I waited and waited for the quote. When I heard nothing, I left several messages and never received a call back. I finally gave up trying. I felt they were being reasonable as they could have performed the job at their convenience between other jobs. I was satisfied with our discussion regarding the work and was told due to being flexible he thought he could save us some money because the crews would be able to do the repairs between other jobs. I feel bad about this as the reason I joined Angie's list was to enable me to make wise decisions for our Condo Association.

Joe is very professional from start, during and end of his projects! How refreshing it was to see a very trusted team clean up the mess from last year take their time to ensure our house would stay dry during rain, clean up any debris from the tear off, communicate effectively with each other at all times and take pride in their work! These guys were so dedicated they waited to eat lunch until the section was completed correctly. Cold, cloudy, warm or sunny day the guys worked hard to make sure the roof replacement was going to be better than perfect! After researching and getting a few quotes for this job we chose Guardian because of Joe's integrity, honesty, professionalism, expertise and over all sincerity for his genuine kindness/compassion for our personal situation. DON'T confuse other contractors out there by the same name Guardian with this one! This Guardian with Joe M and his team truly live up their name of Guardian of your personal home or business. You will be very satisfied with them! You may not get your roof replaced or home remodeled I instantly, but you will be VERY glad you waited and trusted Joe for the perfect time to get the job done! With WI winters we can't predict how long the cold weather stays, but you can TRUST that Joe and his team at Guardian Home Exteriors will get the job done RIGHT!!! GREAT Experience! Thank you Joe and his crew for taking on this task of cleaning up another contractor's mess!! You restored our faith in contractors again!

We are very happy that we chose Guardian. The bid was about mid-pack but they definitely knew what they were doing. They have a great crew that was detail oriented and worked well together. They cleaned up the job site well and often. Joe, Paul, Rick, and Jeff were personable, approachable, and took time to explain items and answer questions. They responded well to our requests. We did run into some mistakes were made and the crew was VERY quick to correct them and didn't try to "run" from them or cover them up. The project start to completion took a couple of weeks longer than expected but I was happy to see that they didn't just "slap" the siding up to finish on time. The bottom line is that we are extremely happy we went with Guardian and we would re-hire them for our next project.

As requested they came out to discuss our project and obtain measurements. They gave me literature regarding different roofing options and we emailed back with the products we were interested in. About a month after sending that email I got a follow up from our salesperson. He told me that things had been busy and that he would have an estimate to me soon. Well weeks turned into months and still no call or email with our quote. I was exploring other quotes and had written them off when suddenly, months later, I started receiving voicemails from them. The calls came from an office person who told me that she needed to talk to me right away. The company name was usually not given. At that point I wanted nothing to do with them, so I ignored the calls. I assumed they would stop, but they didn't. It got to the point where they were calling almost every day. I felt like I was being stalked. In the last message I listened to a rude employee said I needed to call back so they could arrange a time for an estimate (hadn't I done that months ago?!). I couldn't believe they came back looking for my business when they had to even bothered to provide me with an estimate. So after several weeks, I blocked their number. I am unimpressed, and obviously will not be using them.

After experiencing ice dam problems two of the last three winters, we decided that spot repairs were not working and that a completely new roof was needed. We chose three companies based on their web sites and advertising ? Guardian being one ? and asked them to look at our roof and provide us with a proposal and quote. We were impressed with the Guardian sales representative who evaluated different approaches to the new roof before making his final recommendation. While Guardian was not the least expensive proposal, we felt that we were getting good value and that the final roof would be the best, long term solution. Until the work started, the sales representative and project manager kept in touch and answered additional questions as they came up. The actual work included complete removal of the old roofing, flashings, and various plumbing and air vents. New water barrier materials, flashings, wood (where needed), and plumbing vents were installed. A ridge vent system and additional soffit vents replaced earlier, inadequate, attic ventilation. A friendly crew of up to nine performed the work in two days. The project manager inspected the work daily and either had the crew correct any deficiency he found or did it himself. We were impressed with the effort put into daily and final clean-up of debris. This included one man crawling through the flower bed mulch on his hands and knees looking for small trash. A final review by us and the project manager revealed a few minor issues that were promptly corrected to our satisfaction. Was the Guardian crew perfect? No; we found a small mark on our siding and the clean-up crew ?popped? a small piece out of my patio concrete that was discarded that I will have to repair. Installation of the new ridge vent system left a lot of debris in the attic area but that may not be a normal contractor clean-up area. Were we satisfied with the overall project and work? Yes! Would we use Guardian again? Yes! Would we recommend Guardian to others? Again, yes! The new roof looks great and we feel comfortable that the ice dam issue has been corrected going into this year?s winter.