Donovan & Jorgenson Inc

did not respond.

Everything went very smoothly. They were prompt, professional and cleaned up afterwards. I did not get other price quotes for this work, as I have been using this company for about eight years and have always been happy with the quality of their work, their honesty and their prices.

THEY RETURNED MY CALL PROMPTLY, AND EVEN THOUGH THEY WERE BUSY THEY MANAGED TO COME WHEN I NEEDED THEM. THEY WERE VERY EFFICIENT, AND CLEAN. THE WORKER WAS VERY INFORMATIVE. HE TOLD US WHAT WE CAN DO AND WHAT HE WAS DOING.

I've used them for almost ten years and have been satisfied. It sometimes takes 2-3 weeks before they can schedule a routine visit. Emergency visits are usually within 24 hours. On this call, they were almost an hour late arriving.

We were with another company for several years. They wanted $800 for a diagnostic on our air conditioner. Donovan got it working for two more years after a $75 service call. They quoted us a new air conditioner and two weeks later our furnace broke down. They were concerned about no heat in our house and our salesperson dropped off several space heaters until they could install our new furnace a couple of days later.

Very efficient and high quality workmanship. All work was completed in the time frame promised. Products installed are functioning as promised. I feel that I received excellent value for the money spent.

CUSTOMER SERVICE WAS SUPERIOR. THE SALESMAN, SCOTT, WAS WONDERFUL. FOR COMPETITIVE PRICING THEY WERE THE BEST. WE LIKE THEM, AND WE FELT COMFORTABLE WITH THEM.

They did a great job, and were very thorough and honest. They took the time to explain what they were doing and why. The only area for improvement was that it took them over four weeks to cash my check. Overall, I was very happy with their service.

WE WERE EXTREMELY SATISFIED WITH THIS COMPANY FROM BEGINNING TO END. SALES REP. JOEY DUFRAME WAS PROFESSIONAL AND KNOWLEDGEABLE. HE GAVE US A DETAILED ESTIMATE AND ANSWERED ALL OF OUR QUESTIONS. THE 2 INSTALLERS WERE ON TIME AND PROFESSIONAL AS WELL. THEY EXPLAINED WHAT THEY WOULD BE DOING AND THE LENGTH OF TIME THEY EXPECTED IT TO TAKE. I FELT COMFORTABLE LEAVING FOR WORK WITH THEM IN MY HOUSE. THEY CLEANED UP SO WELL AT THE END THAT WE COULD HARDLY TELL WE HAD A NEW FURNACE PUT IN. WE DID HAVE A STRONG OIL ODOR IN THE HOUSE WHEN WE RETURNED HOME. THE NEXT MORNING I CONTACTED JOEY TO FIND OUT IF THIS WAS NORMAL. HE TRANSFERRED ME TO THE SERVICE DEPARTMENT AND THEY SENT A TECHNICIAN OUT RIGHT AWAY. WHEN WE RETURNED HOME THAT DAY THE SMELL OF OIL WAS GONE AND A NOTE WAS LEFT EXPLAINING THE CAUSE OF THE ODOR. THERE WAS NO CHARGE TO US FOR THAT VISIT. WE WILL CONTACT DONOVAN & JORGENSON AGAIN FOR FUTURE HEATING & A/C NEEDS.

I TOOK OFF THE AFTERNOON SO THAT I COULD HAVE THIS DONE, AND THEY CALLED MIDAFTERNOON TO TELL ME THAT THEY WERE GOING TO HAVE TO RESCHEDULE. THERE WASN'T ANOTHER TIME THAT I WAS AVAILABLE IN THE NEXT FEW WEEKS SO I TOLD THEM I WOULD JUST WAIT NO MATTER HOW LATE THEY COULD COME THAT DAY. THEY ENDED UP GETTING TO MY PLACE ABOUT AN HOUR AFTER THAT AND THERE WERE TWO GUYS, SO THEY FINISHED RELATIVELY QUICKLY.

I WAS PUZZLED BY THIS EXPERIENCE. I THOUGHT HIGHLY OF THE COMPANY. I WAS QUOTED PRICES ON FREON AND PURON UNITS. THE FREON WAS RECOMMENDED BY THE COMPANY BECAUSE HE SAID THAT PURON TECHNOLOGY IS TOO NEW. WAS ALSO TOLD I NEEDED NEW DUCT WORK AS THE COLD AIR RETURN WAS MUCH TOO SMALL. TWO OTHER COMPANIES WITH EXCELLENT RATINGS ON ANGIE'S LIST RECOMMENDED THE PURON SAYING THAT THE COST OF SERVICING THE FREON WILL INCREASE GREATLY IN COMING YEARS AS FREON IS BEING PHASED OUT. I LEARNED THAT THE PURON TECHNOLOGY IS 8 YEARS OLD. THE PURON WAS ALSO RECOMMENDED BY AN ARTICLE IN ANGIE'S MONTHLY MAGAZINE. THE OTHER COMPANIES ALSO TOLD ME THAT THE COLD AIR RETURN WAS JUST FINE. I FELT LIKE DONOVAN WAS TRYING TO SELL ME EXTRA WORK AND AN OUTDATED MODEL THAT THEY HAD TO GET RID OF.

DAVE JORGENSON WAS VERY KNOWLEDGEABLE AND INFORMATIVE WHEN ESTIMATING THE JOB. MATT AND JUAN WERE VERY DILIGENT AND INFORMATIVE WHEN INSTALLING AND TESTING THE UNIT. I ALSO LIKED THE INCLUSION OF A ONE-MONTH LATER INSPECTION OF THE UNIT AND A FREE FURNACE INSPECTION THE FOLLOWING YEAR.

THEY ARE VERY PROFESSIONAL, AND I WAS PLEASED WITH THE WORK THEY DID.

I PURCHASED A MAINTENANCE AGREEMENT FOR A/C AND FURNACE. I HAVE USED THEM FOR YEARS AND WILL CONTINUE TO USE THEM.

THEY WERE ABOUT AN HOUR EARLY FOR THEIR APPOINTMENT, WHICH WAS PROBLEMATIC BECAUSE I HAD ARRANGED TO LEAVE MY JOB TO MEET THEM AT MY HOUSE AT THE SCHEDULED TIME. I HAD TO LEAVE WORK EARLIER THAN I THOUGHT I WOULD HAVE HAD TO. TRIED TO SELL ME A MAINTENANCE CONTRACT, WHICH MAY BE A GOOD DEAL, BUT I DON'T LIKE BEING ''SOLD'' TO.

WE HAD A PROBLEM WHERE THE SALES TECH GAVE US THE WRONG BROCHURE. WHEN THE UNIT WAS PUT IN IT WAS NOT THE ONE ON THE BROCHURE. THEY ACKNOWLEDGED THE ERROR AND REPLACED THE UNIT WITH ONE WE WANTED.

THEY EXPLAINED WHAT THEY WERE DOING. PLEASANT, KNOWLEDGEABLE AND COURTEOUS ABOUT MY CONCERNS. THEY WORKED WELL WITH ME.

ALTHOUGH SOME HOME DAMAGE OCCURRED DURING INSTALLATION, THE COMPANY WAS VERY GOOD AT FIXING THE MISTAKES OR PROVIDING DISCOUNTS. CUSTOMER SERVICE WAS EXCELLENT & SCOTT FISHER WAS VERY PROFESSIONAL & SATISFIED OUR NEEDS.

THEY REFILLED THE SYSTEM WITH WATER, RESTORED HEAT, AND WRAPPED THE VALVE WITH ELECTRICAL TAPE. WE WERE CHARGED $230 AND TOLD THIS WOULD LAST THE SEASON AND WE HAD TO REPLACE OUR BOILER. WHEN I GOT HOME THE TAPED OVER PORTION WAS STILL LEAKING. IN 24 HOURS WE HAD NO HEAT. I FIND IT UNLIKELY THAT THE PLUMBER DID NOT KNOW THIS WOULD HAPPEN. WE CALLED BACK AND WERE TOLD THEY NEEDED TO REPLACE THE BOILER. ONLY WHEN WE ASKED WERE WE TOLD IT WAS $500 TO FIX ONLY THE VALVE, PARTS & LABOR. AN OUTSIDE PLUMBER INSTALLED A NEW VALVE CORRECTLY, COST FOR PARTS AND LABOR OF $225. THE PLUMBER GASPED AT THE IDEA OF USING ELECTRICAL TAPE. I CALLED DONOVAN BACK. THE OWNER WAS POLITE AND TRIED TO GET TO THE BOTTOM OF IT. HE REIMBURSED HALF OF BILL AND CITED POOR COMMUNICATION. HE SAID THE PLUMBER MEANT THAT THE $500 WAS INCLUDING THE $230 WE ALREADY SPENT. HE ALSO SAID THE PLUMBER SHOULD HAVE GIVEN US OUR OPTIONS UP FRONT. BEWARE! THEY WERE SHAMING US INTO REPLACING THE BOILER FOR NO GOOD REASON.

THEY SEEM TO BE VERY HONEST. THOUGH THEY COULD HAVE REPLACED TWO PARTS FOR $600, THEY WAITED AND DID GOOD TROUBLESHOOTING TO DETERMINE WHICH OF THE TWO PARTS WAS ACTUALLY CAUSING THE PROBLEM. A MUCH APPRECIATED FACT.

THEY INSTALLED A NEW FURNACE AND A/C. THE SALES PERSON TOLD ME THEY WOULD INSTALL ONE FURNACE, HE GAVE ME THE SERIAL NUMBER, AND THEN WHEN THEY CAME TO INSTALL IT THEY GAVE ME A DIFFERENT MODEL. HE SAID IT WAS MORE EFFICIENT THAN THE ONE HE ORIGINALLY SAID THEY WOULD INSTALL, BUT I DON'T BELIEVE IT. I HAVE THE THERMOSTAT SET AT 73 DEGREES AND IT FEELS COLD IN MY HOME, MY OLD FURNACE WAS VERY HOT IF IT WAS SET TO 73. LAST NIGHT I HAD TO TURN IT TO 78 DEGREES FOR IT TO FEEL WARM INSIDE. I'VE CALLED THE SALES MAN AND HE WAS REALLY RUDE TO ME, THEN THE LADY FROM THE OFFICE CALLED ME THIS MORNING AND SAID SHE IS GOING TO MAIL THE LITERATURE ABOUT MY PRODUCT. I WANT THEM TO INSTALL THE FURNACE THAT I WAS PROMISED OR I'M NOT GOING TO PAY THIS BILL. THE INSTALLERS WERE EXCELLENT, I'M JUST NOT HAPPY WITH THE PRODUCT SWITCH AND THEY HAVEN'T RESPONDED TO MY COMPLAINT.

THEY HAD THE BEST PRICE COMPARED TO OTHER BIDS I RECEIVED. I'M PLEASED WITH THE EXPERIENCE I HAD AND MET MY EXPECTATIONS. NOT TO MENTION THEY WERE NICE PEOPLE.

THEY WERE RESPONSIVE TO MY REQUEST FOR A HONEYWELL THERMOSTAT RATHER THAN A ROBERSHAW ONE. THEY ALSO CAME OUT LATER TO CHANGE AN EXHAUST VENT AND REPAIR THE AIR CLEANER AT NO COST.

THEY WERE ON TIME AND WERE VERY COURTEOUS. GAVE A THOROUGH EXPLANATION OF ALL WORK TO BE DONE AND MADE SURE I HAD A COMPLETE UNDERSTANDING. WE ALSO HAD THEM INSTALL A NEW FURNACE A FEW YEARS BACK. THEY WERE VERY PERSONABLE AND EVEN FOLLOWED UP WITH US TO MAKE SURE WE WERE SATISFIED WITH THE WORK. THEY ARE GREAT!

THEY WERE VERY HELPFUL AND CAME OUT RIGHT AWAY!! THEY HAD TO COME OUT TWICE IN THE SAME DAY BECAUSE IT WAS A DIFFICULT REPAIR TO DIAGNOSE. THE SECOND TIME THEY CAME WAS AT 10:30 PM AND THEY ONLY CHARGED ME FOR ONE DAYTIME VISIT! VERY PROFESSIONAL REPAIRMEN.