Champion Windows and Home Exteriors of Milwaukee

So far, I have only spoken with the sales representative who came to my home. He actually spent a lot more time with me than was initially scheduled. Chris was very thorough and explaining so many things which made me comfortable enough to sign a contract right then. Looking forward to the next phase of the project.

So far I'm very satisfied with Champion as a company. My rep, Trey is very professional and a pleasure to work with. He is very knowledgeable and helped me understand my options and feel confident in my options chosen. He's been available and quick to respond to my questions along the way. I'm looking forward to continuing to working with you all!

Salesman was nice and informative. Haven't received the windows (10 to 14 weeks wait to get them). Can't really answer the question about hiring them again, because I haven't received the windows. So I don't know if the people or the windows were a good buy.

We are excited so far with the level of professionalism and courtesy that the team members at Champion have shown to my family. They are in the process of designing our sunroom and have been very responsive to our design questions and needs. They have given us a timeline for the services and so far have stuck to the process.

Perfect I signed right away very satisfied!!!

The installation went fine. Arrived in the time frame. Although the price was a bit high. Windows look nice. Areas were clean when they left. They failed to drop off the trim (that was to used around the windows) so we could paint or stain them. The way it is now the trim stands out.

It was fine. They cleaned up after they left. They were very courteous.

It was pretty negative. They damaged my floors. They promised to fix it and but they never did.

It took much longer that I was told. I was told it would be a month or at the most 6 weeks. It took over that, 8 weeks, to complete the job.

They said my patio doors were guaranteed for a lifetime, but when I called them they said they charged $95.00 to send a truck out to make the repairs.

My windows were installed last summer with no kind of sealant around them to prevent draft. This winter I had frost building up on my drywall around the trim board. I called and explained exactly what was missing only to have a service tech show up and shake his head in disbelief over how poor of an install job was done. Being that he had no supplies with him at the time, nothing was done, which was a waste if time for both of us. I requested the fix be taken care of this spring and haven't heard a word from them. Terrible customer service, terrible install, over priced junk. Take your hard earned dollars elsewhere.

Champion originally installed a few of my windows 10 years ago and I was pleased with the work. I had a fire in 2018 and had to have all my windows replaced. The contractor tried to duplicate what Champion had done to no avail. I contacted Champion and the representative, Jennifer Bell, came to my home and gave me a quote. She was professional, personable, funny, and honest. I truly appreciated her candor and assistance. When an unforeseen issue arose, Jen contacted me right away and explained my options. Once my windows arrived and the guys came to install, they too were professional. They called ahead of time and even notified me they'd be a little late because there was a car on fire on their route to my home. When they arrived at my home, they were respectful and asked immediately if they should remove their shoes. They explained how long installation should take and encouraged me to ask questions along the way. I returned to work and felt very comfortable leaving my home in their care. Before leaving for the day, they called and told me of the progress and what would be done the next day. When I returned home everything was just as I left it. The job took a little longer than expected because of what was done with one of my windows from the previous owner. Champion went above and beyond to match up the soffit piece that needed to be replaced and installed it professionally. I can hardly tell the difference between my original old white soffit and the piece they used as a replacement. THANK YOU! The look of my windows is amazing! The installation was professional and to say I'm pleased is an understatement. Jen Bell and the Champion team were excellent and the craftsmanship was impeccable!

Great service , very professional staff

Our sale person was courteous and listened closely to what we wanted. The windows were delivered and installed on time. They look great!

Everything went smoothly. Work was very professional

On instillation day, I walked out into the sunroom and noticed a lemon sized hole in the bottom outside pane, a starburst fracture at the top and a crack connecting the 2 areas. The installers offered no apologies---only said "I called my boss and took a picture---a new one is ordered---the other installer said it would take a week. The week was changed to a few weeks by the New Berlin office. Weeks turned into months. At one point, I contacted the BBB--but that did not help. One day, while talking to the office manager Amber, she said "Is this your only problem? I wish all mine were so small." Due to strong winds, the crack began to separate and new cracks developed----I had to apply duck brand tape to stabilize the window. Another home improvement person who was at my home to give an estimate on another project said "that should have never been left that way---it is dangerous." I also spoke to Sumur at the corporate customer care. I expressed my concerns about safety/liability. I asked what happens if someone is injured by the breaking window and she replied "we don't worry about what ifs." Both Amber and Sumur told me I needed to be patient. Amber told me corporate changed the order from rush to standard---retrospectively, based upon what she said, I am convinced that Sumur made the imprudent decision to change the order from rush. Champion for weeks kept telling me my order was sent out---and came up with dandy excuses when it did not show up. It took over 3 months to come in. When the installer came, he subtly scolded me for not being patient. I thought the caulk job was sparse, but now I am seeing just how bad the caulking is as it is separating after only 4 months. I would never do business with Champion again, nor would I recommend them to others!

We have had them and we were happy with them. They were very good. Their prices were right in line. It was a husband and wife team that came out. It was very funny because she was the brains and he was the brawn. Maybe I could of gotten it cheaper, but sometimes cheap is not always best. They quality was excellent. Their responsiveness was excellent. They were on time.They worked together well. I did recommend them to my daughter who was next door. I don't think they used them because they didn't have the money to do it right away.

It went well. Dana, the manager at the time, was right on top of everything and responsive to all concerns. The most experienced workman was excellent.

They completed the project within 4-5 weeks. The manager on the job was great, and totally had my interests at heart. The guys who did the work were very good with the exception of one guy who needed quite a bit of supervision to get the job done right. Since the other two guys were very experienced, they were able to help him. I am very satisfied with what was done and have recommended Champion to many people.

Excellent work - they were here when they said they would be and delivered everything just as planned.

Excellent! They were outstanding. I would highly recommend them. I gave them a B on price because it was a little bit more expensive than the other ones that we had got quoted on. Their service and their quality of work made it well worth the extra price.

She likes her windows real well. She got a good deal. She saw a coupon in the value pack, so she got 50% off. It was a good price because I had had windows done three or four years before that. So, I was kind of familiar with what they go for.

The issue was mostly to do with sales. He wasn't very good at communicating. He just wanted to sell us a window and I just feel like he never gave us any consultation or whatsoever. I could have actually gone with less windows and a bigger patio door. I'm upset because the opening on the patio door is really slim and is like two little blocks from the inside of the patio door. The guy that installed it didn't even give me a good explanation as to why and it's something to do the environment that he is working in terms of where the patios are going in. So, I've got the patio door but it's too small. As far as the windows are concerned I don't really want to comment on them because they haven't had a winter yet. The bottom line is the sales guy just wanted to sell me windows and I never heard from him ever again and after the windows were installed I never heard from him again. So, I was pretty disappointed.

The installation was done professionally and with little direction from me.

I'm very confused that their windows are not meant to be opened and closed frequently. Why have a window with a lifetime warranty if you have to pay $90 every time it breaks. If the window isn't meant to be durable enough to open and close regularly, what's the point. I will be looking for another company to replace the window with a window that can be used.