Blando Door Co LLC

I TELEPHONED THE COMPANY AT 11:45 ON A FRIDAY MORNING AND LEFT A MESSAGE ON THEIR ANSWERING MACHINE. I RECEIVED A CALL BACK THE FOLLOWING TUESDAY MORNING. THE WOMAN WAS VERY APOLOGETIC ABOUT THE TARDINESS IN RETURNING MY CALL (THIS IS THE REASON THEIR OVERALL EXPERIENCE GRADE IS NOT AN F). BY THAT TIME THE REPAIR HAD BEEN COMPLETED BY ANOTHER SERVICE PROVIDER.

CAME THE SAME DAY TO GIVE ESTIMATE. CAME 3 DAYS LATER TO INSTALL. VERY PROFESSIONAL, VERY CLEAN.

I HAD AN ESTIMATE PROVIDED BY THE COMPANY IN JUNE. I DEFERRED THE PURCHASE UNTIL SEPTEMBER. THEY HONORED THE EARLIER QUOTE DESPITE INCREASES IN THEIR COSTS. THEY ARRIVED THE NEXT DAY TO INSTALL. THEY ARE A PLEASURE TO DO BUSINESS WITH.

PRICE WAS IN THE BALLPARK. PROMPT AS PROMISED, EFFICIENT CRAFTSMAN. THEY LIKE THEIR WORK AND CLEAN UP WELL.

THEY WERE SO NICE AND SO PUNCTUAL. HE FIRST TRIED TO GET OUR OLD OPENER TO WORK. WE HAVE HAD PROBLEMS WITH IT FOR TWO YEARS. HE ALSO EXPLAINED HOW TO USE THE EQUIPMENT.

THEY CAME OUT ON MONDAY, THE DAY AFTER WE CALLED, AND REPLACED THE DOOR.

MY GARAGE DOOR BROKE AFTER I CLOSED IT ON A SUNDAY EVENING. MY CAR WAS LOADED WITH GROCERIES AND IT WAS VERY HOT OUT. (I HAD RUN IN TO TAKE MY DOGS OUT). I COULDN'T OPEN THE GARAGE DOOR. I CALLED ALMOST ALL OF THE PLACES LISTED IN THE YELLOW PAGES THAT SAID THEY REPAIRED GARAGE DOORS. HARDLY ANYONE WAS AVAILABLE, EVEN THE ONES THAT ADVERTISED BEING AVAILABLE FOR EMERGENCIES. THE FEW PEOPLE THAT I SPOKE WITH WERE VERY EXPENSIVE OR SAID I HAD TO WAIT UNTIL MONDAY. CONNIE AT BLANDO RETURNED MY CALL IMMEDIATELY AND SHE WAS MOST PLEASANT. SHE HAD A VERY NICE GENTLEMAN AT MY HOUSE WITHIN 30 MINUTES. HE REPAIRED MY DOOR QUICKLY. I WAS ABLE TO RESCUE THE GROCERIES. THE CHARGE WAS LESS THAN A NORMAL REPAIR CHARGE AND WAY LESS THAN AN EMERGENCY CHARGE BECAUSE I WAS AN ANGIE'S LIST MEMBER. I WILL DEFINITELY CALL THEM FOR ANY OTHER REPAIRS.

THEY WERE VERY PROMPT AND COURTEOUS IN PROVIDING SERVICE. I WOULD HIRE AGAIN.

BILL WAS VERY NICE AND HELPFUL. HE RETURNED ALL OF MY PHONE CALLS PROMPTLY (THAT'S A DEFINITE PLUS!). I DO BELIEVE BILL DID EXTRA WORK AND I WAS NOT CHARGED FOR IT.

PERFECTLY RENDERED SERVICE AND PRODUCT. I WOULD GRADE BLANDO AT 100%.

BLANDO DID AN EXCELLENT JOB ON OUR GARAGE DOORS. WORK WAS PERFORMED COMPLETELY AND EXACTLY AS ESTIMATED. THIS IS THE SECOND TIME WE HAVE WORKED WITH THEM ON NEW DOORS AND IT WAS WONDERFUL BOTH TIMES.

PHONE RESPONSE WAS GREAT. BILL CAME TO FRANKSVILLE (RACING) FOR ESTIMATE AND DID A THOROUGH JOB. INSTALLER ARRIVED ON TIME AND TOOK GREAT CARE TO CORRECTLY INSTALL DOOR. CHOSE BLANDO FROM 3 ON LIST ALL CLOSE ON PRICE. THEY SEEMED TO BE MORE FRIENDLY AND FOCUSED ON SERVICE.

BILL FIXED OUR DOOR PERSONALLY. ARRIVED PROMPTLY, INTRODUCED HIMSELF, VERIFIED PROBLEM AND OFFERED TO REPLACE BOTH SPRINGS AT A DISCOUNTED PRICE IF I WANTED. (OTHER SPRING WAS RECENTLY REPAIRED SO WE OPTED NOT TO DO THAT ONE.) FIXED DOOR QUICKLY AND PROFESSIONALLY. ALTHOUGH I HAD FORGOTTEN TO MENTION SCRAPING PROBLEM, HE DIAGNOSED AND REPAIRED THAT, AND ADJUSTED THE DOOR AND CHAIN AT NO EXTRA CHARGE. PROFESSIONAL, COMPETENT, POLITE, FAIR PRICES, WHAT MORE COULD YOU ASK FOR? HIGHLY RECOMMENDED!

I CALLED LATE ON SUNDAY EVENING AND THE REPAIR-MAN WAS HERE AT 8:00 AM MONDAY MORNING. WHAT RESPONSIVENESS!

THIS COMPANY BELIEVES IN QUALITY AND SERVICE. PLUS, THEY ARE NICE PEOPLE! BOTH MR. AND MRS. BLANDO ARE PROFESSIONAL, COURTEOUS, AND HELPFUL. THEY PERSONIFY THE BEST OF AMERICA'S SMALL BUSINESSES.

WHEN MY GARAGE DOOR BROKE, I GOT 5 ESTIMATES ON A NEW DOOR & OPENER. THE ESTIMATOR FROM BLANDO WAS VERY PERSONABLE AND EXPLAINED EVERYTHING VERY CLEARLY. MARK, THE MAN WHO INSTALLED THE DOOR & OPENER WAS VERY EFFICIENT. HE MADE A POINT TO EXPLAIN HOW THE OPENER WORKED AND HE LEFT THE GARAGE VERY CLEAN. I AM VERY SATISFIED.

I RECEIVED A TIME RANGE FOR WHEN THE REPAIR MAN WOULD ARRIVE AND HE SHOWED UP IN THE GIVEN TIME FRAME, BUT AT THE VERY END. THIS CAUSED ME TO HAVE TO WAIT SEVERAL HOURS. I WOULD HAVE PREFERRED TO HAVE BEEN GIVEN THE LATER TIME WHEN MAKING THE APPOINTMENT.

MARK WAS EXTREMELY PROMPT! I CALLED AT 10:45 AM AND MARK WAS ONSITE BY 11:45AM. VERY FRIENDLY AND KNOWLEDGEABLE, MARK TOOK TIME TO ANSWER ALL MY QUESTIONS. ONLY COMPLAINT WAS HE WAS UNSURE IF I WAS RECEIVING A WEEKEND DISCOUNT THAT THE RECEPTIONIST HAD PROMISED ME SINCE I HAVE AN ANGIE'S LIST MEMBERSHIP.

WONDERFUL, VERY RESPONSIVE, WITH GOOD COMMUNICATION. THEY WILL DROP OFF AND REPROGRAM OPENER FOR YOU WITH JUST A PHONE CALL.

PRICES WERE GOOD AND THEY WERE PROMPT IN GETTING OUT TO DO AN ESTIMATE AND PUT IN THE DOOR. I LOVE THE NEW DOOR, AND IT OPERATES WELL AND IS QUIET. THE ONLY NEGATIVE WAS THAT THE GUY SMOKED AND DIDN'T ASK ME IF IT WAS OKAY SO IT WAS HORRIBLY SMOKY, SORT OF "LEAKING" INTO THE HOUSE. ALSO DIDN'T CLEAN UP WELL AFTER HIMSELF, BUT OTHERWISE AN OVERALL EXCELLENT JOB.

ALL COMPANY REPRESENTATIVES WERE VERY PROFESSIONAL AND RETURNED OUR CALLS PROMPTLY.

I INADVERTENTLY CONTACTED CONNIE AT HOME, BUT SHE WAS VERY NICE ANYWAY AND SCHEDULED THE SERVICE CALL FOR LATER THE SAME DAY. BILL ARRIVED WITHIN THE WINDOW OF TIME CONNIE GAVE ME AND WORKED FOR AT LEAST 45 MINUTES ON THE DOOR. HE NOTED THE DOOR'S SIZE ON THE INVOICE IN CASE IT NEEDED REPLACEMENT IN THE FUTURE AND ADVISED ME ABOUT WHY AND WHEN THAT MIGHT BE (THIS IS A PRETTY OLD DOOR). I ASKED ABOUT MAINTENANCE, AND HE TOOK THE TIME TO SHOW ME WHERE TO LUBRICATE AND WROTE THE TYPE OF PRODUCT TO USE RIGHT ON THE INVOICE SO I WOULDN'T FORGET. I THOUGHT HIS PRICE WAS VERY REASONABLE FOR THE SERVICE GIVEN.

WHEN I CALLED THEY OFFERED TO COME OUT THE SAME DAY, BUT I WAS AT WORK. I LEFT THE SERVICE DOOR OPEN FOR THEM AND THEY CAME THE NEXT DAY. WHEN I GOT HOME FROM WORK, EVERYTHING WAS DONE AND SECURED.

MY FIRST CALL TO BLANDO FOR AN ESTIMATE WAS TAKEN BY CONNIE BLANDO. SHE WAS VERY FRIENDLY AND GAVE ME AN ESTIMATE RIGHT OVER THE PHONE, FOLLOWED BY BILL BLANDO ACTUALLY COMING DOWN TO MY HOUSE TO LOOK OVER THE JOB AND PRESENT SOME OPTIONS FOR A TYPE OF DOOR. HE WAS VERY INFORMATIVE AND PERSONABLE. I WENT WITH THEM BECAUSE OF THAT AND THEY WERE ABOUT 80 DOLLARS UNDER THE ESTIMATE I GOT FROM ANOTHER COMPANY FOR BASICALLY THE SAME DOOR AND INSTALLATION. WE PLANNED AN EXACT DAY FOR THE INSTALLATION AND CONNIE CALLED ME BEFORE THE INSTALLER CAME OVER TO VERIFY THE EXACT TIME WHICH I THOUGHT WAS NICE. THE JOB WAS DONE IN THE EXPECTED AMOUNT OF TIME AND SO FAR (6 WEEKS LATER) I HAVEN'T HAD ANY PROBLEMS AND AM SATISFIED WITH THE JOB THAT WAS DONE. ALSO, THEY HAULED AWAY THE OLD DOOR AS PART OF THE TOTAL PRICE.

THE OWNER WAS VERY FRIENDLY AND HONEST. HE EVEN REFEREED ME TO OTHER RESOURCES FOR SOME OTHER WORK WE NEEDED DONE. THE PRICE WAS CHEAPER THAN ANYONE ELSE. THE INSTALLER WAS VERY PROFESSIONAL AND CLEANED UP COMPLETELY.