AAA Landscaping

Excellent Service. They came when they said they were going to and they were very timely. Very professional cleaned up well behind themselves.

We were very pleased. Bob was a pleasure to deal with. Bob and his employees were very professional and cleaned up well after completion.

I had several people come to give me estimates for grading our home due to some basement leakage. After reviewing the estimates and looking at the scope of work I choose Bill at AAA. His estimate provided the most detail of what I was looking for and he listened to what I wanted. I had worked with AAA in the past and I was very satisfied with their work so I had a high comfort level hiring them. Due to some heavy rain showers the project took a bit longer than I would have liked but Bill was excellent about communicating about what was happening. In the end I was delighted with the project. He was able to locate gold mulch that I could not find anywhere. This summer as my new plants have come up I am so happy with the job he did. With the basement leaking under control, I was able to remodel my kitchen, a project I put off until I was comfortable with the condition of the basement.

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We had AAA landscaping replace our retaining wall over 5 years ago. The owner, I believe his name was Bill came out to give us an estimate. My husband was not impressed but we were given addresses where he had done prior retaining walls. We were very impressed with what we saw. We hired AAA to replace our wall and plant shrubs early in the summer. The following year the shrubs died out. We made an agreement where we would pay for the new shrubs and they would remove the dead shrubs and plant the new ones at no cost for the labor. We were so satisfied, they are the first company we called for an estimate on a new project regarding around our house.

I contacted Bill at AAA Landscaping on 1/05/13 to get an estimate for a chain-link fence for my backyard. I told him I needed about 75 feet (5 feet high) with two ends, two corners and a gate. I was shocked when he quoted me at around $1000. All the other quotes I received were between $1450-$1750 for 75 feet. So I asked how much an extra 20 feet would be. Bill said around $1200. I called him back on 1/07 and expressed interest in using him because his bid was so low. He said he would come out the next day to see where I wanted the fence and to get the actual measurements. Bill said this would cost $35, but he would subtract this from the cost of the job. I was a little confused because their website indicated that their estimates were free. I agreed because I planned on using him to do the job. Two days later, Bill emailed me a revised estimate of $1500 for 84 feet.What happened to $1200 for 95 feet??? I felt like a victim of a "bait and switch". He lured me in with a low bid, took my $35 and then jacked up the bid! I saw this as a red flag and decided to use somebody else to install the fence. I called Bill on 1/25 to ask for my $35 back because I thought it was taken in bad faith. Bill was rude, and had no recollection of ever coming to my house. He hung up on me while I was talking. I immediately called back and he let the call go to voice mail. I left a message indicating that I was going to contact the BBB and Angies List to complain. I also said that if it was worth the $35, then keep it. Four hours later I had not heard from Bill, so I called him again. He answered, but again indicated he had no recollection of coming to my home. He then hung up on me. On 1/26 I sent Bill an email asking for my $35 back and again told him I would complain to Angies List and the BBB. Today is Feb. 2nd and I have yet to hear from Bill. I'm sure his response will be, "estimates are free if you call. If we come out it's $35"... His website didn't say that and neither has he. He has never tried defending or justifying taking my money. The fact that Bill has repeatedly hung up on me, denied any recollection of coming to my house, and refused to contact me speaks volumes about his lack of any sort of proffesionalism. In my opinion, Bill is the type of person that led to the need for the Consumer Protection Agency. I would strongly urge anybody not to use this company.. Buyer Beware!!!!!!

We had Bill, the owner, re-landscape our entire backyard including the installation of a 4ft high chain link fence. He had to remove over 20 Arborvitae shrubs that were all at least 15-20 feet high as well as four 25 foot pine trees and a River Birch tree. The MAIN reason we wanted this done was for drainage reasons and Bill did an outstanding job in this area. One of the trees we bought from him died over the winter & he promptly replaced it come Spring. He also came out after the first really hard rain to make sure that the yard was draining as designed. With all of the rain we had in 2010, I had NO issues with water draining towards my house as had happened prior to Bill doing this work.

One of the small trees they put in died and after a number of calls they came back and replaced it when we weren't home. What they put in was a different variety of tree not old and smaller. Just to know what the tree was, my wife called a number of times and left messages asking if they could let us know what the tree was and how to take care of it. They never returned the calls. We would possibly use them again in the future.

First, calls were not returned in regards to when the job would start once we paid the down payment. It took several calls before someone came out. They came out once, took out the chain link fence, planted the posts and didn't return for over a week, maybe more. It took several more trips out to get the fence put up. Initially we were happy...over the course of the winter the back gate started getting harder and harder to open...it's to the point now where we have to physically lift up the entire gate over the latch rather than just lifting up the latch. We'd like to fix it, but since on instillation most of the screws were stripped, that's proving to be difficult. Second, one of the posts near the back gate has a split running up almost 1/3 of it. Third, in order to install the front gate, a post had to be drilled into the brick...but he only put one screw in and now the thing is all wobbly, and now the latch is starting to be difficult to open, on top of being easy to access. We called once, were told by someone that we would get a call back, no response. Called again, and were told that none of what we said could be true, but that he would send someone out that week. That was a Monday, by Friday nobody had come out. We've called two or three more times since then, no response. We have some more landscaping work to hire out and there is no way that we'll be calling AAA Landscaping again. MANY phone calls left un-returned, shoddy work, frustration on my end...bad practices for running a business.

They did a really good job in a timely manner. They were very respectful about being around our house. Their pricing is very competitive and reasonable.

They did a really good job in a timely manner. They were very respectful about being around our house. Their pricing is very competitive and reasonable.

They did a wonderful job. The workers were pleasant and accommodating. They did the whole project just as we had asked. We had received bids as high as $2,500 for the arbor alone so we were thrilled about the price as well. They built the arbor from scratch as there were no prefabricated pieces and built it from good quality wood. The whole thing turned out beautifully.

Estimate was given within a few days of calling them. (Called on Monday, October 31st, estimate presented on Thursday, November 3rd). All branches were completely cleared from my property and yard was left in neat condition which I very much appreciated. Follow-up: Bill called afterwards to ask if I was happy with the trees.

VERY POSITIVE.

I HAVE BEEN VERY SATISFIED WITH AAA LANDSCAPING SERVICES AND WORK. ON THE RARE OCCASION WHEN SOMETHING IS NOT DONE QUITE RIGHT, BILL HAS BEEN EXTREMELY RESPONSIVE. OVERALL, THE QUALITY OF THE TREES AND PLANTS PROVIDED HAS BEEN EXCELLENT. 1 YEAR GUARANTEE PROVIDED ON TREES AND HONORED PROMPTLY AS NEEDED. BILL IS CLEARLY FOCUSED ON GOOD CUSTOMER SERVICE AND SATISFACTION AND CONSIDERS CUSTOMER LOYALTY IN PRICING FUTURE PROJECTS.

WE WERE NOT KEPT UP TO DATE AS TO WHEN THE JOB WOULD BEGIN. FOUR MEN SHOWED UP THAT COULD NOT SPEAK ENGLISH WELL, OR AT ALL. THE FENCE BOARDS WERE NOT STRAIGHT AND SOME BOWED OUT AT THE TOP. WHEN WE CALLED, WE GOT AN ANSWERING SERVICE AND GAVE THEM THE INFORMATION. SEVERAL DAYS LATER THESE FOUR MEN SHOWED UP AND PUT HUNDREDS OF SCREWS IN THE FENCE THAT WERE NOT NEEDED. AFTER REPEATED PHONE CALLS, BILL, THE OWNER, FINALLY CALLED US BACK. HE SAID HE WOULD BE OVER TO CHECK AND DID NOT SHOW UP. WEEKS LATER HE CAME UNANNOUNCED. HE SAID THAT THE WORK WOULD BE COMPLETED TO OUR SATISFACTION. MONTHS WENT BY, WITH NO WORD FROM HIM, THEN THESE FOUR MEN SHOWED UP AGAIN. WE NOW HAVE UNEVEN GAPS BETWEEN THE FENCE IN AREAS. WE PAID HIM TO STAIN THE FENCE AND THAT WAS NOT DONE TO OUR SATISFACTION WITH A LOT OF STREAKING. WE ARE VERY DISSATISFIED WITH THIS COMPANY AND WILL NOT HIRE THEM AGAIN! THERE IS A DEFINITELY LACK OF COMMUNICATION WITH THIS COMPANY.